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Level 1

24 points

iTunes Error 8392

Getting this error message daily: "Could not purchase "APPNAME". An unknown error occurred (8392)

If I keep hitting the "update all apps" button it will eventually download, but it's very frustrating. I've signed out and back into Store, shut-down and restarted Mac (2016 iMac - all updates have been installed), but can't get rid of this error.

Not sure if related to this error, but when syncing both iPad (Air 2) and iPhone (6) (both fully updated to latest software), to iMac/iTunes that all apps do not get updated on iPhone/iPad, I have to do this on the device itself, so lots of duplicated updated activities. I even set up the iPad as new, but the same problem persists

Any ideas?

iMac, Mac OS X (10.7.1)

Posted on Nov 4, 2016 8:10 AM

32 replies

IMRAN

Level 3

502 points

Dec 7, 2016 5:50 PM in response to Nobbie67

Just wanted to say you are not alone in facing this very frustrating and random Apple iTunes bug.

Even worse it will hold up the rest of the downloads requiring manually clicking Update All Items again when I get back to my Mac after leaving it for a while to download updates.

Clicked a third time and it downloaded ABC above then stalled at:

Two clicks to get past that only to get:

So it is clearly not an individual app that had some issues online or in the local storage.

I have 150Mbps up/down here in NY and 200Mbps in FL but the same problem happens with regularity even with no other apps running or anything else using the network but the MacBook Pro Retina mid 2015. Then eventually the downloads complete. The user experience decline frustration has gotten steadily more visible over the last few years.

Imran

SiHancox

Level 5

4,953 points

Dec 13, 2016 3:10 AM in response to Nobbie67

Just to add my name to the list of those experiencing this issue - started early this morning when trying to update a single App (Ebay), never had it before so was a bit of a surprise.

Like others, had a quick look at Apple System Status to see if anything was down (nothing reported - surprise, surprise!) and then tried logging out/in, Authorisation, Reboot etc all to no effect. Discovered like others if you try several times it finally decides to download, also the App Store was taking a long time to appear (20sec or so) - 3Hrs later it is now back to it's fast refresh. It's almost as though Apple are struggling with demand at certain times, a bit like login in to Pokemon GO in the early days!

The "8392" error was also popping up when first opening iTunes even if I did not go straight to the Apps section - that made me think something was trying to check but failing, so I decided to try turning off "Automatic Downloads" for Apps on my iMac, iPhone and iPad and I no longer see that opening error.

3Hrs after first noticing this issue it appears to be getting better (as mentioned above App Store Page now refreshes quickly and just tried clicking to download an App and it started after a long wait (30 secs or so), but got no error message.

I'm going to leave "Automatic Downloads" off at the moment just incase it's a problem with Apple servers not being able to link properly there Mac and iOS systems (always synced via iTunes/cable anyhow) and see how things go, but from what I've noticed over the last few hrs it does appear to be at Apple's end, even if support does not acknowledge so!

iTunes Error 8392