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My iPhone 7 contacts disappear

EIght of us are using the i phone 7 and most of us encounter the same issue of contacts not syncin. The solution we have found so far is to restart the phone. Could you imagine when you are in a hurry to get through to a person in your contacts restarting your phone!!!

It is very strange that Apple haven't found a solution to this issu.

iPhone 7, iOS 10.1.1

Posted on Nov 9, 2016 5:10 PM

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Posted on Feb 10, 2017 6:05 AM

I think I've found the answer to this issue. If you click on groups while in contacts and select all of the available groups but most importantly "contacts" this will show the contacts back as normal. I'm not sure if this is the same for everyone but it appears that after the update only "iCloud" contacts is selected in the groups on my phone.

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Feb 10, 2017 6:05 AM in response to Ostendenaere

I think I've found the answer to this issue. If you click on groups while in contacts and select all of the available groups but most importantly "contacts" this will show the contacts back as normal. I'm not sure if this is the same for everyone but it appears that after the update only "iCloud" contacts is selected in the groups on my phone.

Jan 16, 2017 12:01 AM in response to patcolombo

Contacts disappearing on iphone 7 with OS 10.2

And also pictures, mails, calenders, apps docs, ...


This is a big problem and as I can read on the internet in many blog and forum, many people have this issue...!!!

Already since iphone 4...


I bought my new iphone 7 and installed from icloud, Perfect installation and everything is there and works!


This is what happened...

-I

add a new telephone number to my iphone contacts to add a friend to Whatsapp.

-My iphone Contacts disappear.

-My iphone Calenders disappear.

-My ipone Foto's disappear.

-My Mails disappear.

-Several apps have lost data.

-My phone settings change random.


This is what I do...

-I delete Whatsapp

-I restart

-I switch off and on icloud

-I switch off and on gmail

-I reset and reinstall from icloud

-i reinstall Whatsapp

-i repeat all of this +10 times...


All of these steps many times...

NO RESULTS - NOTHING COME BACK


Remarks...

-Icloud gave me a choice to reinstall so I choose a backup from 3 weeks before. Sure this one is ok!!!

When startup I could see my Contacts for less than 1 second... and gone again!!!

-I retype some of my contacts and after I do a backup on icloud to be sure.

-I typed my contacts new in the app switched to 'in my phone'. If I switch off icloud now they disappear again... If I switch on again they come back and now include useful numbers from my telephone company???

Also I cannot see the 'in my iphone' setting anymore for contacts???


My idea...

-Something seriously wrong with my iphone or the OS or the icloud...?

-i read blogs and everything I could find about this problem... Many people have this issue and most of them did not succeed getting them back...???

Oct 9, 2017 1:43 AM in response to Godsjanis

Following iPhone 7 iOS 11.0.1 upgrade (I did not backup phone)


I found that I had lost some of my contacts, names have disappeared from those who have sent me messages.

I fixed this by restoring from iTunes however I lost a whole month of WhatsApp, text, notes etc,


When the next upgrade was available I backed up phone to iCloud, then I backed up to my PC and Macbook!!


iOS 11.0.2 -Software was upgraded successfully.


It is now 2 days after the upgrade. My Phone / Contacts were fine, all of a sudden it's happened again!!


I tried contacts

Groups

All iCloud (ticked)

OWA (ticked)


unticked and switched back on no joy!!


I have restarted the phone still no Joy

Oct 23, 2017 10:34 AM in response to patcolombo

Hi I bought a iPhone 7 recently and have synced my contacts through gmail and iCloud .. My contact list says it has 856 contacts when I Scroll down the list of my contacts on this phone but in actual there are only a hundred contacts seen and the other numbers are not to be seen. For example the contact Jawahar is synced through my accounts but I can’t find the name in my contacts. When I dial the number of Jawahar it says Jawahar below which means its saved. But the name does not appear when I scroll down through my contacts of search his name in my contacts. What am I supposed to do for this weird glitch ?

Nov 9, 2016 5:13 PM in response to patcolombo

patcolombo wrote:


issue of contacts not syncin.


It is very strange that Apple haven't found a solution to this issu.

You do not indicate how you are syncing these contacts and what you are syncing them to.


If you do not describe the issue, it is very difficult for anyone to find a solution. I'm using iCloud on my iPhone 7 and my contacts are syncing just fine, as well as my calendar.


Try describing the situation and everything involved, and what troubleshooting you have tried.

Nov 9, 2016 7:49 PM in response to patcolombo

You still are telling us anything. Okay, your contacts disappear, but then reappear when you turn the phone off/on? Where are the contacts to start with? Are they on a supported application on the computer? Are they in iCloud? Are they synced to another cloud service such as Gmail, etc., or work Exchange?


If we can determine where they are, it can explain why they reappear. Then we would just need to try and determine why they disappear. And, what is the connection between the eight of you. Do you all use the same carrier, the same Apple ID, the same sync services, what? Is this an Exchange account from work? Or is it just random that there are eight of you?

Nov 9, 2016 10:33 PM in response to ChrisJ4203

What I meant by syncing is, that my contacts does not appear in the contact list occasionally. I am also using the icloud for my mail, contacts, notes, calander and reminders. All my contacts are stored in the contacts app apple has provided.

As trouble shooting, I have followed the procedure given under 'get help using icloud contacts, calandres or reminders' and the problem occurred after following the steps given in that too.

Nov 10, 2016 7:45 AM in response to patcolombo

Instead of turning the phone off and back on, have you tried turning iCloud sync off for contacts and then turn that back on? Seems to me there is some type of disconnect in your internet connection that would cause your contacts to be missing like that, but then come back. You can also try logging out of your iCloud account on the phone and then back on again. I've not experienced any issues like this with my iPhone 7, and I use iCloud for both my contacts and calendar. Does this seem to be when you are connected to wi-fi, or to cellular data, or to both?


What is the difference between those of you having issues in this group and those not? Do you use a different cellular carrier? Do you have different settings for your cellular data?

Nov 10, 2016 5:07 PM in response to ChrisJ4203

Yes I have done that as well. What I feel is that the iOS 10.1.1 has an issue with some handsets. The iphone 6s which I used for the last one year without any issue was also having the same problem ever since I upgraded it to the iOS 10.1.1.

This occurs when I am on both wifi and cellular data. To be very precise out of eight, six of us were having this issue and all eight are using the same carrier and located in the same office. As per your advice, if the problem persists I will log out and log in from my icloud account. As a matter of fact, I have been a very loyal apple user ever since the apple 4 and have not had any issues with any of my devices.

The analysis of my IT guys are that it is bug on the iOS 10.1.1. Anyhow, I didn't encounter this issue for the last two days and hope it is sorted out.

My iPhone 7 contacts disappear

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