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Random USB 3 External Drive Disconnects

Hi,


Running Sierra 10.12.1 on Late 2013 iMac w/2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core, 16GB Ram, 1TB Fusion Drive, and several external USB 3.0 drives.


I've seen similar questions but no solutions, and I've been advised to start a new thread.


I'm having random disconnects "Drive Disconnected without Properly Ejecting" messages with external USB 3.0 drives.


The drives are connected through a USB 3.0 hub. When this occurs, both drives do it together, every time.


I've changed the cables, I'm now on the 3rd set, both from the drives (though that isn't it, since they both do it simultaneously ALWAYS) and from the hub to the iMac. No help.


I'm using these drives for overnight scheduled backups with SuperDuper!, and that works fine, unless one of the disconnects happens just at the time of, or during, one of my backups, which will cause it to fail.


I thought the hub must be the issue, since these always happen together, so I even replaced the old Amazon Basics hub (which worked fine) with one from Pluggable, which had been reviewed as being tested favorably with the Mac.


I changed the PowerSave setting so neither the computer nor the drives will go to sleep. No help.


I've even tried using Amphetamine, to keep the drives alive, but no help.


Anyone have a good solution to this?


Now that Time Machine appears to be broken for at least the time being, these backups are even more important, and I'm getting more nervous than just annoyed now.

iMac, macOS Sierra (10.12.1), Also run Parallels 10 with Win 10

Posted on Nov 12, 2016 1:52 PM

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Posted on Nov 12, 2016 7:49 PM

The common factor may be the Mac's USB port. An SMC Reset has been known to fix that: Reset the System Management Controller (SMC) on your Mac - Apple Support. Try a different USB port also.

24 replies

Nov 13, 2016 4:58 PM in response to John Galt

Thank you, John. I do appreciate your assistance.


I just returned home, and have now tried the SMC reset. I will advise as to the success of that.


In the meantime, I have certainly seen the evidence of your point on the other thread, and I will start that other thread.


I mistook the "I have this problem too" prompt in the Community to indicate a preference for posting in an existing thread with the same subject if it was applicable.


Again,

Thanks

Nov 14, 2016 7:26 AM in response to Flyboyron

John Galt,


Before I created a new thread on the Time Machine issue, I tried your SMC reset, as I said yesterday. I decided to give it some time and see if it helped, or not.


I waited several hours to see if I got any disconnect messages, and I had NONE. I did also swap the ports, but the same two are still in use, one for the directly connected TM drive, and the other for the USB 3 hub with two other disks attached.


I then ran Time Machine last night, and it DID complete a backup to my external USB 3 drive. Some unusual behavior, but I can live with it. The transfer rate varied between a very fast 150 and very slow .3 /MBs, (monitored with iStatMenu) but at least this time it did NOT cause the entire machine to slow to a crawl. I was able to complete other tasks on the computer, and it did finish! I haven't monitored Time Machine's speed so carefully before, so maybe it runs that way all the time, but it ran for the first time in 8 days.


I turned on Auto backups, to see whether those would work overnight, and when I looked this morning it had indeed completed several incremental backups!


So, your tip on resetting the SMC seems to have done the trick, both for the Time Machine issue, and at least for the time being, for the USB drive disconnects!!


I had previously looked at the SMC and PRAM reset processes, but when I read the "possible reasons to do this" lists, neither mentioned any of the problems I had, so I didn't try them to avoid mucking about in unknown (to me) areas.


Thanks very much for your kind assistance. I appreciate your willingness to help rather than to criticize those who do not know what you do about the machine.

Nov 14, 2016 7:28 AM in response to John Galt

By the way, you mentioned my Amphetamine reference:


I had installed that just during this troubleshooting process, because it had been suggested by someone else that even though one selected the "do not sleep" choices in System Preferences, OSX had in some cases ignored that and some drives would sleep regardless.


So it was a shot in the dark that didn't pan out, and I'm removing it now.

Thanks once more.

Nov 14, 2016 8:51 AM in response to dialabrain

I appreciate that fact. I was receiving suggestions from several people, (some of them obviously more interested in actually helping than others), and I didn't know which were which until I had a chance to try them out.


As soon as I had a chance to try the SMC reset, I did. I was also communicating while away from the computer for a substantial part of the weekend. Didn't want folks to think I was ignoring their responses and suggestions just because I couldn't try them until I returned home.


I agree, this sounds like it was indeed a hardware issue, though I am pretty sure that software can definitely affect the operation of the hardware including something that resetting non-volatile memory could fix!


As I posted elsewhere, at this point, my problems BOTH seem to be fixed, primarily by the SMC reset, and possibly assisted by some of the other suggestions, like reloading Sierra, changing cables (again), etc.


In any case, thanks to all who have offered their help. I seem to be all set for now!


Ron

Nov 14, 2016 12:00 PM in response to John Galt

I assumed that was the case (non-uniform speed). The total time seems about right from this point.


It does indeed stop altogether for long periods, but then resumes and continues.


I really appreciate your help. I'm a happy camper now. And so, apparently, is my well-backed-up and much more stable and usable Mac. <g>


Simple (and cheap!) solutions are the best.


Ron

Random USB 3 External Drive Disconnects

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