Level 1

81 points

iPhone 7 Plus Matte Black Paint Chipped

I have been using iPhone 7 Plus Matt Black for about one month with fully covered by a TPU casing and full screen tempered glass most of the time. I just open the casing once a week to wipe the dust off from the phone. Until yesterday when I take off the casing, and notice there is something at the edge of the phone body next to UP Volume button. At first I thought it just the dust. I try to wipe it using microfibre cloth as usual. Until I look closely it is the metal part of the body. It seems that the black anodised paint had been chipped off from the phone body. I am really disappointed with what happen to the phone because I was using it very careful.

I have chat with Apple Customer Support and it is not covered under warranty since it is under cosmetic damage. Seems that the anodised paint quality on iPhone 7 is same as what is on iPhone 5. The iPhone 7 body paint will chipped at anytime regardless you are using it very careful. Just to share with you guys 😉

iPhone 7 Plus, iOS 10.1.1, null

Posted on Nov 13, 2016 4:14 AM

Top-ranking reply

Beamerrx7

Level 1

8 points

Posted on Sep 17, 2017 11:07 AM

I finally convinced them to replace mine just two days ago. The matte finish looked as though it was rubbing off in some places. I just think I finally talked to the right person. While apple does not recognize cosmetic issues as replacement worth due to the phone still functioning perfectly, I played to the point that I own multiple devices and plan on preordering the X. They talked to their supervisor and they decided to replace it as a one time only courtesy. Just be nice and understanding with the person you talk to. They are constrained to the decision of apple on what is and is not replaced. They are only doing their job. You can catch more bees with honey.

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248 replies

Jul 31, 2017 1:26 PM in response to syazwanmnoor

Hi,

My case number: ****.

I live in Spain and I have the same problem. My iPhone is always covered by the Leather Case and two or three weeks ago I detected the paint of my iPhone 7 Plus was chipped.I went to the Apple Store and talked with the Genius. He said mi iPhone worked right and the paint chip wasn't covered by warranty because it was cosmetic damage. I don't agree with this point of view and I think that this problem it has been caused by manufacturing defect. I think Apple shou be responsible for these incidents and replace the affected iPhone.

Attached images for my iPhone.

sunoy14

Level 1

4 points

Aug 1, 2017 3:07 AM in response to syazwanmnoor

My iphone 7 128 gb matte black less than a month old and the paint has chipped off near the volume buttons. Also the paint has formed some kind of tiny bubbles at both the bottom of the sides where you grip the phone (not clearly visible on picture) and looks slightly rougher.

I haven't dropped it or done anything. There is no sign of scratch or anything. Just the chipping of black color.

It happened suddenly. I just noticed today.

I am very dissapointed with apple. This has gotten me to question apples quality and my future loyalty to them ☹

chriiii

Level 1

12 points

Sep 1, 2017 7:25 AM in response to krayknot

You are right!

Sep 17, 2017 10:02 AM in response to Phirsisch

What was their response? My situation is very similar to yours.

Sep 19, 2017 9:38 AM in response to syazwanmnoor

Even I'm facing the similar issue. Paint is chipping out.

Apple, I didn't expect this kind of quality from you. 😐

yaucer

Level 1

4 points

Oct 2, 2017 4:28 AM in response to Beamerrx7

who you talked to?

how you convinced them ?

yaucer

Level 1

4 points

Oct 2, 2017 4:33 AM in response to Digital-Nomad

how many case you know they solved?

how did they solved ?

Panz1994

Level 1

4 points

Oct 7, 2017 5:46 AM in response to syazwanmnoor

I have the same issue, got the phone few months back and now I see the paint chip off the edges.

Is there a solution to this problem and what does Apple say about this issue ?

ayrtonf1

Level 1

4 points

Nov 16, 2017 10:53 AM in response to Sonoman71

no, I'm sorry

you have to go to apple store, in persone, appointment at genius bar.

As far as I know, there is no fisical apple store over there.

So, you'll have to fly to the States

Cheers

Nov 16, 2017 12:41 PM in response to ayrtonf1

Indeed, theres no official Apple Store here.... well ... I guess Ill have to take my vacations up north... 😀 TNX!

Fhilnes

Level 1

4 points

Nov 24, 2017 2:46 AM in response to keafao

Exactly! Even how much we take good care the iphone but the skin is so disappointing.. :(

Fhilnes

Level 1

4 points

Nov 24, 2017 2:50 AM in response to Jdbeduhn

We will support you sir!

vijay167

Level 1

4 points

Jan 4, 2018 12:45 AM in response to DARSHIKSHETH

are you from india??

vijay167

Level 1

4 points

Jan 4, 2018 12:54 AM in response to syazwanmnoor

any one from india got replaced please replay

Fsmotard

Level 1

4 points

Apr 1, 2017 7:26 AM in response to LeB16

Hello,

I bought a IPhone 7 Plus black mate with a case from the site and always used the case.

On the back of the phone several white marks turn up.

Is this cover by the guarantee?

My email is Fernando.civil@sapo.pt

Thanks,

Fernando Santos

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iPhone 7 Plus Matte Black Paint Chipped