iPhone 7 Plus Matte Black Paint Chipped

I have been using the iPhone 7 black for almost 2 months and kept it in Apples Silicone Case after I dropped and chipped off from the speaker grill. But no signs of chipping from the volume rockers or backside.

Funny is, they warned buyers in advance that the other black one could be easily scratched. Hence I went with the matte. Now that is even worse and they claim it's normal. I am fine that this happens to a phone after couple of months usage and drops but in a bumper in my pocket? Weird!

Im using an iPhone 7 Matt black phone and I have the same issue in my volume down button.

I have always loved the apple products but every time apple go for huge change in the product there's always a small issue. This makes the question weather I should buy the next years 10th Anniversary iPhone X/8 at very first time?

Hope apple will issue all these small small this and make their products better.

When I first saw the matte black on release I thought this might happen. I have the Galaxy Note 4 and it gets scratches on the Aluminium edges easily and is also a design flaw.

The fact Apple are refusing to sort this under warranty is abysmal. With the margin they make on these devices things like this should be replaced with no hassle.

Typical Apple. Poor quality and expensive prices.

Seems like more news sites are reporting it now..

https://www.macrumors.com/2017/02/10/matte-black-iphone-7-chipping/

http://appleinsider.com/articles/17/02/10/matte-black-iphone-7-owners-complain-t o-apple-about-chipping-paint-finish

Let's see if Apple chooses to respond.

I have an iphone 7 matte black and is in the case from the 1st day.

I have noticed that the paint is gone in some places on the back of the device as the most of you.

I searched about it and I read that apple says that is not going to cover this problem by warranty cause is a cosmetic damage.

Well this is a funny answer to me cause the phone is brand new and is not my fault that the color is gone, is apples fault so they need to fix it.

That is why we are covered by warranty, means that is everything is wrong with the device and is not my fault they need to fix it, that is why we pay that money. what means is cosmetic, I pay apple for the color as well. I did not paint the phone, they did.

Simple.

****UPDATE****

I have been advised by apple that the issue is known and that a genius will determine if it's accidental damage or a faulty product.

I have apple inspecting my phone on Tuesday so will let you know the outcome!!

@ syazwanmnoor, actually I am kinda disappointed with Apple product QC. This shouldn't happen to Apple at all. And I have contacted Apple but no response from them till now. Absolutely disappointed!😠

That really stinks. I got the matte black iPhone 7 three weeks ago. I really hope this doesn't happen to me but if it does and they don't do anything about it I'm getting a different type of phone next time. I had tons of problems that all of a sudden came about with my iPhone 6 that I purchased in September 2015 so I upgraded to the 7. This company is just putting there greed before customer support these days. I really hope something is done about this.

Hi Designertype, your answer was so smart, thank you. Do you think it was just a bad batch ?? happens sometimes in factories. I haven't bought my 7 Plus yet. Just now trying to decide between Jet Black or Matte Black, when I came across this forum. Frustrating !!

I had exactly the same problem, the color chipped off next to the speaker. For my case it was exactly under the edge of the Original Leather Case and had the same shape. I showed that to a Apple Store and they immediately said its cosmetic damage so its not covered. Then i checked the Apple Support Chat and told them that i think the damage was actually caused by the Leather Case because it looked like this, then they said they can only propose to an Apple Store to exchange the device but don't give me any promise about that since its still the decision of the Apple Store employee. Next day i want to an Apple Store and got a replacement. They also replaced the case. Very good.

I prefer not to speculate about the exact root cause only based on photos. I personally wouldn't get the matte black right now given that it has some evident flaking problems which Apple don't seem to acknowledge so far. Besides, the jet black is gorgeous, and while it will scratch, if seem to wear in a far more predictable manner.

No, that is not a correct reading of the text. All the color variants are of course anodized. The process for the jet black is a bit more complex though due to the high gloss finish, which is extremely difficult to achieve with aluminum.

I am having the same issue, chipped from charging area, also the area around the apple logo is loosing its color, even though i use my phone with a screen guard and apple silicone cover, which covers the whole body, occasionally take of the cover just to clean it with a cloth.

Strange thing is no reply or update from apple, just washing their hands off with the cosmetic damage clause, if so many people are facing it, they need to take it more seriously and replace or rectify the problem considering its almost a £1000 phone

Mhm. Very helpful, thanks.

My iPhone was carried in a microfibre pocket all the time since I got it. I appreciate the high resell value of the phones so I am personally somebody who really takes care of the phone up to the moment where I sell it. You will find no scratch and no dent whatsoever on my entire device, just the chipped paint. And that, dear sir, is not supposed to happen. Not in this price category.

I have a Genius appointment tomorrow evening here in Germany, will post the outcome of this.