iPhone 7 Plus Matte Black Paint Chipped

I have the same issue. I've had the phone for close to 3 months now, use a case and just noticed this morning that paint was chipping around the speaker grille. Disappointed as this is something I don't expect from a premium product under normal use.

I just left the Apple store near me for the second time on this issue. CALL APPLECARE NOW!

The first time I visited the store the guy told me it was cosmetic, but told me to call AppleCare and complain. When I left he said "I wouldn't be surprised if something changed on this soon...". I called AppleCare and complained. They said it was cosmetic. I told them I didn't agree with that in a very nice manner. Let them know that this is not happening with other finishes and that there are no scratches. They then escalated it to a supervisor who said it was cosmetic. I continued to disagree very politely. (they are just doing their job, be nice) They then offered to have me go into the store again and have a tech review it to see if they wanted to cover it under warranty. I took it into the store and they said that they have seen this article and he went to the back to talk to the real geniuses and they had a bunch of experience with this type of stuff. He came back a little time later and told me that it isn't covered under a service bulletin, but with how many people are having issue he wouldn't be surprised if that changed. I asked him at that point what he would do in my position and he said to just sit tight and wait for a day, week, or month and see if they change this to a warranty repair. So what I am suggesting is that we all call in with this issue even if you have already and complain. The more cases there are the more likely they will release the service bulletin.

I've kept my 7 plus in a TPU case from day one, and have a glass screen protector. My phone has never been dropped, today for the first time I took my case off and was surprised to find a chip and all sorts of marks that almost look like water stains on the back of the device.

Not the quality I expect from apple and very disappointed in stores response saying it's wear and tear! I've never had this issue before and always take great care to look after my phones as I like to sell them.

I really hope apple is out there listening and will find a way to resolve.

Ugh, i've got the same problems like you all, i've got black chipped painting on the volume button and on the left side + black spots on the back but not the chipped painting. I am so disappointing of apple product, especially of iphone 7 Black matte. Why the apple care doesn't eligible to make a report about this problems and solve this ? All i need is to make my iphone 7 don't have any chipped painting or the spots again and i need apple care to solve this problem.

Update guys.i went to the apple service center near me .they said the same thing .cosmetic defects are not covered under warranty.a guy on apple telephone helpline even went ahead and said that this was an expected product behaviour.he did tell me that the manager at the apple service center could make an exception if he wanted but i wasnt so lucky.however one of the staff was helpful enough to give me a way out.albeit an expensive one.she told me that i could purchase an apple care insurance .and then use the phone to my fill and just 'drop' it by mistake and get a totally new phone by paying a 5% cost on the mrp of the phone.i think this might be the best course of action because my phone also has a issue when i can hear a click if its pressed under the right hand corner of the phone.guess i am just gonna get that

Hi everyone,

I bought iPhone 7 128gb matte black just on 1st Feb, 2017 and protected with tempered glass screen protecter and casing with Spigen Rugged Armored just almost all the time, I handle my precious iPhone with very carefully and cleaning often since I have it, but today 4th April, 2017 after I have removed casing for clean up I was surprised with some white dot on the edge between the middle right of the phone just below power button first I toght it might be a small dust so I use delicate cloth to wiped it off but the dust still remain there. When I close look carefully I found out that it is not just a dust but it is the color chip even it very small but it still noticeable easily and it annoying me everytime I am look at it. Even Apple claimed that it is cosmetic damage but it make apple product loyalty reduces enormously. I think apple should do something better to solve and prevent this. Thank you everyone to let me share my disappointment on using iPhone 7, I been using iPhone 5s gold color and it works just fine it still solid even I has been using it for 3 years.

I had the same issue. Ended up calling apple support on the phone who made a ticket and documented the case and made a Genius Bar appointment. They said that they needed to make sure there were no signs of damage before they replaced it. Apple Store Genius Bar was really amazing and pretty much instantly looked at it, made sure it has never been dropped, also noted that the location of the peeling was not typical of accidental damage and replaced it for free.

Of note I think the key is my phone has never been dropped and the screen was fairy pristine showing that I take care of it and the damage wasn't caused by me.... if your phone is in rougher shape (scratches, dents, cracked screens) they probably won't replace it.

It's just so dissapointing. It's always been the case for apple, they won't apologise for such cases, it happened with my iPhone 6s Plus - Gate Oxide and this time the Chipping Gate on my IPhone 7 plus matte black. I am mad how they treat their customer, they should be sued !

I have an Iphone 7 matt black and was told by someone of these issues, so I thought I'd take mine out of the case that I've had it in since it arrived, to find ( shock horror😮 ) loads of tiny marks on the back. I dont know how this could have happened and maybe there was some kind of dust particle on it ?? but it has completely ruined my phone !!!
I always updated my phone to buy the newer model every 18 mths. Because my phones have always been in excellent condition I have always got a great secondhand price for them. No one will want this one, so these scratches have decreased its value alarmingly.
Has anyone had any success with getting a replacement ? can the outer casing on the actual phone be replaced if not ??

I'm in the process of seeing if I can get the casing replaced ( at my own expense !!!!!) I will then sell the phone and buy one of the other colours. I went for 128gb so the phone was mighty expensive ( as I buy non contract ) and I am well p'd off

It does seem like the only option, that or sell the phone as it is and take the loss.

I bought the 256GB version. It puts a dampener on my decision on buying apple products as I'm so used to buying them believing the build quality to be second to none

My hubby has the Samsung S7, the build and quality is far superior. I would be tempted to go over to the Samsung, but my life is so geared towards Apple it would be impossible to change now. I have an iwatch, Ipad, Macbook etc and everything just seamlessly syncs. If it wasn't for this it would be ta ta iphone. I will say though that previously I've always had silver or gold and they have been 100% perfect when I've sold them..lesson learnt...no more BLACK !!!!

I've got an iPhone 7 that has been in the case since day 1. I just noticed this large spec of missing paint close to the (fake) speaker grills today. Searched and found I am not alone. Curious to know has anyone had any success in getting Apple to take responsibility for this? This is well beyond anything close to "normal wear and tear".

I've got a 7 Plus matt black, the paint has been chipping of on the lower part of the phone, on the speaker grid and next to the lightning connector. I took it to a Genius Bar, they looked at it and they told me that it was a cosmetic damage and they wouldn't replace it.

The only option I was given was to pay almost half of the cost of the phone to get a replacement. Pathetic and ridiculous as I've never dropped the phone and it has always been in a case.

Apple should take responsibility but they won't.

Even I have faced the same problem ! If we spend so much money in buying iphone and within a month or 2 you see this problem it's very disappointing! And with a brand name of iPhone it's more disappointing! And they aren't even ready to replace !