iPhone 7 Plus Matte Black Paint Chipped

You've always paid much more for less with Apple products. Just look at all the adapters you need for their products. Look at the prices you put for entry-level specs and hardware just cause it looks nice. They've always been about form over function and since the original iPhone, have done nothing innovative in the market and their device feature sets pale in comparison to their competition. Even the iPad pro which is billed as "super" and "computer" is neither, is designed for an accessory that needs to be charged, and isn't included. While Samsung's note tablets for example have had that same feature and more for years, and it actually comes with the device and can be replaced inexpensively if lost or damaged. If that's not just one example of paying more for less I don't know what is. I'm not even an Apple user myself, just peruse the forums because I find the entitlement of Apple's millions of customers amazing. You've all bought into this illusion of quality and think you're owed something when your devices don't last like you think they should, regardless of how you treat them.

Well, when the class action suit happens, Apple Shareholder Equity will reduce to pay the attorney's and the class will end up with a bottle of touch up paint.

Simple metallurgy tests will easily prove damage by use or Apple's inability to anodize aluminum properly. I have $20 anodized patio furniture that takes far more 'normal wear' abuse that holds up better than the $900 phone that now looks like crap.

As more complaints come in and word gets out that Apple quality died with Steve and marketshare continues to erode, they'll wake up before the die like they almost did before....this is classic memories of System 8 and 9 and the crap they were building then....There won't be another NeXT rescue.

Sad when a company doesn't learn from their own history.

I own a iphone 7 matte black and this happened to me. The paint is chipping off at my speaker grille. Initially, i thought i have scratched it but it seems that this problem is encountered by many others. How are we going to resolve this?

I think the best is to immediately complain to Apple.

A good way is to use the Chat Support and send them a picture of the issue. This was also the way i got mine replaced. The Chat Support said that they will propose to the Apple Store that i visit to replace the device but they can't make any promise. When i went to the Store then i got immediately a replacement.

The bad think is, i have the replacement phone now since a month or so and its already chipping again at the SIM card tray. To bad...

What Sat99 says is the best option right now... and exactly how I got mine replaced. Start with chat support (and "tick" option to save the chat so you can show to the Apple Store). Ask in the Chat for and appointment in the Store and ask there for a replacement. Hope this helps!

SebRem, I hope too it opens some door... but at least the "informed customer" have a way to have reparations... if they study it an find some lots have this issue (as it seems to me at least) they should call them for reparation. Now they have mina at least for study 😉

The same happened with my phone within the first one month. Their customer service wasn't really helpful and informed me that cosmetic damage wasn't covered in the warranty.

I used the phone with a spigen case from the very first day and yet the color came off.

Update: Apple answered. They say it's cosmetic damage and thus I won't get any free replacement.

I must say I'm pretty disappointed. It's the 5th iPhone I bought over the last 10 years. Now I know that it will be the last one. I still like the Apple's UI and software but I won't pay that much money again for a product of such bad quality 😕

I am also having this issue. Paint scratch, and also many many small blotches that won't get cleaned.

It's ridiculous to have to pay this much for a phone, protect it with covers, and then still end up with a cosmetically degraded phone.

Apple? Any comments? Are you going to do anything?

HI! I have an iPhone7 Matte Black and the paint is going off just like when I had an iPhone5....... I was reluctant to buy this finish as this brought my bad memories about the iPhone5.... but I thought Apple learned the lesson. But it seems that not at all! My iPhone7 is loosing its paint.... and it's only 5 months old!!!! And I'm very very careful with it..... in extreme.... Way too much disappointed......

I am very disappointed by this. For the iPhone, I gave all the money I am saving so long (28390czk = 1113usd) and the phone begins its color t! This is a huge problem! and the need to do something! I love Apple, but can not give us less quality than it should. I am sad and disappointed! Perhaps Apple will solve this!

I was using my phone for about 40 days when I noticed this and went to one of their stores in Mumbai. They couldnt care less. I contacted them and sent them regular mails . I even had 3 "seniors" at apple call me when i told them that i will be sharing this on all social media platforms. They still had the same reply that its cosmetic damage. I recently went to another apple store for a different issue and asked whether they had similar cases of paint coming off. They said they had no cases

So i dont think they are going to replace the devices.

I have the same issue. I've had the phone for close to 3 months now, use a case and just noticed this morning that paint was chipping around the speaker grille. Disappointed as this is something I don't expect from a premium product under normal use.

I just left the Apple store near me for the second time on this issue. CALL APPLECARE NOW!

The first time I visited the store the guy told me it was cosmetic, but told me to call AppleCare and complain. When I left he said "I wouldn't be surprised if something changed on this soon...". I called AppleCare and complained. They said it was cosmetic. I told them I didn't agree with that in a very nice manner. Let them know that this is not happening with other finishes and that there are no scratches. They then escalated it to a supervisor who said it was cosmetic. I continued to disagree very politely. (they are just doing their job, be nice) They then offered to have me go into the store again and have a tech review it to see if they wanted to cover it under warranty. I took it into the store and they said that they have seen this article and he went to the back to talk to the real geniuses and they had a bunch of experience with this type of stuff. He came back a little time later and told me that it isn't covered under a service bulletin, but with how many people are having issue he wouldn't be surprised if that changed. I asked him at that point what he would do in my position and he said to just sit tight and wait for a day, week, or month and see if they change this to a warranty repair. So what I am suggesting is that we all call in with this issue even if you have already and complain. The more cases there are the more likely they will release the service bulletin.

I've kept my 7 plus in a TPU case from day one, and have a glass screen protector. My phone has never been dropped, today for the first time I took my case off and was surprised to find a chip and all sorts of marks that almost look like water stains on the back of the device.

Not the quality I expect from apple and very disappointed in stores response saying it's wear and tear! I've never had this issue before and always take great care to look after my phones as I like to sell them.

I really hope apple is out there listening and will find a way to resolve.

Ugh, i've got the same problems like you all, i've got black chipped painting on the volume button and on the left side + black spots on the back but not the chipped painting. I am so disappointing of apple product, especially of iphone 7 Black matte. Why the apple care doesn't eligible to make a report about this problems and solve this ? All i need is to make my iphone 7 don't have any chipped painting or the spots again and i need apple care to solve this problem.