iPhone 7 Plus Matte Black Paint Chipped

I am frm Singapore. Same thing happened to me, got my phone less than 2 months ago and it started peeling off and now has becoming a bigger patch. Called Apple and advised to bring down to service centre.

They can't do anything about it. So they took photos of the peeling and escalated to Apple. They came back to me and told me it is a cosmetic issue and won't fal under warranty. Really?

The phone is under 2 months old, never drop or mis handled. In a stupid Apple leather case since day one. Good job Apple.

probably this will be my last product and last post here. They really treat customer like a piece of garbage.

Yeah it really *****.

It's annoying that they are not taking any ownership for this. Even though they say it's cosmetic they should have some kind of repair program with this not being an isolated issue.

It would be like taking your screen protector off and part of the display surface comes away.

I'm from Singapore and I just bought my new red iphone 7 plus , and the frame around the dual camera has a small chip on it as well I am extremely disappointed. I have bought an official Apple leather case since day one.

I just made a chat with Apple and now they have made an appointment to call me back tomorrow morning at 9

Fingers cross that they will replace it for me , but I highly doubt it

Good luck to you Philiplcy.

It is a very expensive lesson. So no we know.....DO NOT get any fancy color phone produced by Apple moving forward. The only safe color to get is the silver Iphone. Not red, not black. Or rather Apple should just stick to silver since their product have this serious issue but too thick skin to acknowledge it.

I would rather the phone blow up like the note 7 so I can get a new one rather than sticking to this paint peeling phone.

What is really the most annoying thing is the future value of our phones is Zero.

Who will want to purchase the phone secondhand with marks all over it.

I've always sold my old phones when I have upgraded to the newer model and always got a great price.

In the past I've only had silver and they have been pristine. I bet I'll have trouble giving mine away.

Very expensive lesson learnt !

I have enquiried about having a new casing put on ( at my expense ) but have had no replies :-(

They offered me the possibility to get it "repaired" by paying an out of warranty price for the phone, around £350 for my 7 Plus. My answer was that it was ridiculous as you could see that the paint was just chipping off with no damage marks.

Apple just doesn't want to take responsibility for their paint issues.

Yeah it's a terrible feeling, the service technician that got to me said he has to Push the report to his senior technician for further assessment and will get back to me in a day or two.

Kinda crappy if you ask me , my phone is barely 3 weeks old , I bought red cause I thought it was pretty , now I'm seriously considering buying a DBdrand skin to stick on my phone , at least the DBrand finish won't peel off unlike the Apple one

Apple might as well make a new Colour called polka dot.

A skin is like a sticker that usually covers the entire metal section of the iphone , you can do a quick Google search for iphone skins , there are a few companies offering them , but I like dbrand best, since that is the company that I see the most people using, but your mileage of the Brand’s may vary.

I'm not sure if mine will even get replaced , we don't have an official Apple service center here , there are only authorised service Centers here, but I heard from people that claiming warranty from them is close to impossible.

I have had a cover on mine from day one. Heard about the chipping issues so took my cover off to look. There must have been a slight grain of dust / dirt ( maybe ) in there. The back of my phone is a mass of little scuffs and chips. Totally ruined :-(

Trying to locate somewhere that can change the casing in the UK

I'm not sure the exact price of a housing change here in Singapore, but my guess would be around 100-200 singaporean dollars.

then again I doubt we'll be able to find one that replaces the housing with the original quality of aluminium (7000 series), then again it fixes the paint issue

Same here, I noticed this around the time you posted this comment, and it makes me mad knowing that they most likely won't take in the phone because of this.. I'm really upset I did not get my money's worth.

I don't expect Apple even bother to look at this forum to see the comments. Maybe they are unaware of an issue ?

I have found out I can get a new back casing put on at the cost of £99. Seriously considering doing this and then selling it. !

Hi

I had the same issue. Mine was around the grill area and quite bad!!!

anyways long story short I went to the store and they basically said its cosmetic and not covered under warranty. the brent cross store in London - manager was very rude indeed. Another manager later called me (after I complained to their customer service) and he was very nice on the phone about the issue and invited me back the store to see for himself. I went back but he wasn't there and again another manager said no way would they replace. its cosmetic issue - but nicer about it this time. I complained again as it wasn't my fault etc. I looked after the phone, no damage at all just shoddy paint job! I was advised by customer service to try another store - this time regent street in London. The were nice but again manager said nope :O( "its cosmetic and not covered under apple warranty". He confirmed he had discretion to replace the phone but unfortunately for me didn't feel it would be right to do so!

I had private insurance on the phone so decided to make a claim via them. they authorised the claim and offered to reimburse me any costs I incurred from apple for fixing the phone. I booked an appointment with apple store this time in Covent garden London. When the genie guy came over I asked how much to fix this. he looked at it and said wow that needs to be replaced. its an obvious defect!!! I could have fainted :O) he then proceeded to get me a replacement , did the paperwork and that was that. I didn't pay a penny. the replacement was made under warranty. didn't even have to make a claim with my insurer.

happy days.

so my advice is keep trying. speak and write to customer service. give them feedback and try different stores. in the first stores I tried and went on the defensive and started stating I did nothing wrong etc. at the last store I just immediately said how much to fix this? maybe its reverse psychology! lol you say left they say right, you say right they have to say left.

in some of the stores the staff can act like little hitlers - its true. but boy when you meet someone nice and kind from the stores it really helps you keep the faith in Apple. and at the end of the day that's one of the big reasons I buy Apple ... or that's one of the reasons I did!

anyways good luck!

Good for you. I did complain to the customer service after the they told me the same reason. But unfortunately they just act dumb. Same answer, and if you were to scream at them or tell at them, they will still smile back and give the same ****** reason...it's cosmetic.

Happy for you..I might try to talk to them again.

Hi, I tried it too in the Convent Garden store but they didn't replace my phone, third time I try a different Apple store.

I was advised in the store to try to scalate this issue through Apple support.

Today I was lucky and got transferred to an awesome Senior Advisor that knew about this issue and immediately set up a mail-in repair. No cost for this as they'll replace the phone free of charge.