MacBook Pro Touch ID not working!!

I was also having the same issue. Until I followed the steps below. Now it works!

- Shut down your computer.

- Hit "Shift", "Control", "Option" and the power button all at the same time and hold it for 15-20 seconds. Nothing should happen, well, nothing that you will see anyway. (The key combination resets something with the Touch ID)

- Power on your computer normally and login as you usually would...now the Touch ID should work.

System: MacBook Pro 13 2017 inch model

I was able to make the Touch ID work again by deleting all of the finger scans that I had set up. I did this through the System Preferences and clicking on Touch ID. After deleting all of the finger scans, I restarted my MacBook Pro and just set up ONE finger print. I restarted my MacBook Pro again, logged in using my password, and let the system go into sleep mode by itself and then tapped on the spacebar to wake the system and the touchbar prompted me for my fingerprint to enter the system.

I will try to set up the other two finger scans allowed in the Touch ID system preference and see what happens. Thus, this is not a hardware issue but a software issue. When I set up the other finger scans, I plan to set them up ONE at a time and restarting up the MacBook Pro after each finger scan added and see if the touchbar asks me for my fingerprint scan to enter the system after the system goes to sleep on its own. I will post an update to this. Until then, I hope this helps anyone having this issue. Take care.

I had the same problem, I fixed it - but not without without a hoop or two.
Here's how I resolved my issues (not sure that it'll work for everybody):
I force shutdown (control/option/command Power (all at the same time for about 6 seconds))

On reboot it asked for my password - it didn't recognize the correct password. So, I had to use the FileVault key (I have encryption turned on) to reset my password. I did this but it wanted my old password to continue - this time my computer accepted my old password, I think there's an issue with keychain when you force shutdown (but I don't know). Then I went in to thew TouchID preferences and deleted my old fingerprint (hover over it and an X appears). I'm not sure this was needed, but I did it anyway. I then set up two new fingerprint profiles and now everything works as expected. Will update if strangeness happens. Hope it works for everybody else.

Should point out that I'm on a 15" powerbook running 10.12.6

I have a brand new 2017 15in, same issue 48H ago.

I did a reset option command PR for 20 seconds, did reset and flush memory, resolved problem, Touch ID working.

David

I had this problem too. In my case, I just added another fingerprint and it solved the issue. I hope it helps.

I had this problem too.

When I first got my Mac, touch id worked fine. Then it all of a sudden stopped working. The touch bar simply did not ask me for a Touch Id, and I had to enter my password each time.

I managed to fix the problem in the following way:

• In System Preferences, Touch ID, I unchecked the "Use Touch ID for:" "Unlocking your Mac".
• Then I logged out.
• Then I logged in.
• Then I checked the "Use Touch ID for:" "Unlocking your Mac" again.

Then it worked again.

I have the same problem. Apple tech support is not able to resolve the issue. They are working on this for last few weeks and still they don't know what they are doing...

They are asking me to do "try this" and "try that", but still no progress in resolving the issue.

Since Apple doesn't seem to help anyone, I will. Apple service has become really terrible lately.

To answer your question, it's most likely a keychain access issue.

1) What I would recommend you to do is delete your current fingerprints and redo them. Reboot and it should work.

2) If the problem persist you could try deleting all your keychains password both local items and logins. Before you do this make sure you remember all your password because this will delete ALL your previously saved password somehow that seems to solve the problem.

I spent over two months troubleshooting with Apple Support (and going to the Apple Store) trying to fix this issue. I gave up and have been using my password for months. I just did what you said, and now it works! Thank you!!!!

I spent over two months troubleshooting with Apple Support (and going to the Apple Store) trying to fix this issue. I gave up and have been using my password for months. I just did what you said, and now it works! Thank you!!!!

I have same issue here. It was working just fine before the last big update of OS X. Afterwards, my computer has been behaving differently. One of those new issues is the ID password is not working anymore. I did hold shift+control+option+power bottom, and once on, it yes says summarizing that the ID password will be able after hitting your password manually, though, it keeps not working. I am surprised not one from apple support has come up here, and drawn some lines resolving this issue. Will call myself, but after reading your replies, I come worried.

i thought in the same way and deleted my fingerprint. But the worst part is now i am unable to add my fingerprint. when i try to add the fingerprint , it prompts for password. But once i enter the password i dont see any other instructions on the screen.

Also , it takes more time to login than usual when i type the password.

Guys help! Besides the fact that I've been unable to add any fingerprint after an upgrade to High Sierra it strated to glitch just like in the pic.

I tried everything, shutting down, restarting, clicking "try again" button, reseted SMC a couple of times... Reinstalled Sierra then upgraded it to High Sierra.

I'm kinda done dealing with a $1750 laptop on my own.

Can apple finally do something about it and address this problem properly?

I just got off the phone with Apple support and there may be a solution to some Touch ID issues...

After a shutdown or restart, you will have to enter a password, that is just a security issue with Apple I'm guessing.

The issue I was having was that I could not swap between different user accounts on my computer...the Touch ID and password option were not showing up so I would have to completely log out of one account in order to log in to another. This may help for some issues:

- Shut down your computer.

- Hit "Shift", "Control", "Option" and the power button all at the same time and hold it for 15-20 seconds. Nothing should happen, well, nothing that you will see anyway. (The key combination resets something with the Touch ID)

- Power on your computer normally and login as you usually would...now the Touch ID should work.

If it still doesn't work, try calling Apple, they were pretty quick and helpful when I contacted them.

This helped me: go the Security & Privacy and check "require password immediately". If it's already checked, uncheck it and then check again.

For some reason it was unchecked for me even though I set it to "immediately" before. I guess something messed up my settings.