MacBook Pro Touch ID not working!!

I just got my MacBook Pro yesterday ( with Touch ID). I have already set up everything and it is working fine. Today morning, when I open macbook, in login page, it doesn't ask me to use Touch ID already. Setting is okay but it doesn't ask in my login screen. I just delete all finger data and shut down. It is not okay. It just doesn't ask when I login to computer. How shall I do?


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Posted on Nov 17, 2016 6:05 PM

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Posted on Jan 10, 2018 3:45 PM

I was also having the same issue. Until I followed the steps below. Now it works!

- Shut down your computer.

- Hit "Shift", "Control", "Option" and the power button all at the same time and hold it for 15-20 seconds. Nothing should happen, well, nothing that you will see anyway. (The key combination resets something with the Touch ID)

- Power on your computer normally and login as you usually would...now the Touch ID should work.

45 replies

Mar 25, 2017 8:07 AM in response to Khant Thu Linn

I found the only way Touch ID works to unlock your machine is when you have fast user switching turned on under user and groups options. that feature is turned off by default. once you have that turned on you can click your name on upper right and click log in screen, this will bring you to the log in prompt screen without actually logging out of the computer. from there you can unlock your machine using the Touch ID.. other than that it seems to be unable to do it when you reboot or when you log out and try to log back in using touch id it simply doesn't prompt you on the touch bar.

May 9, 2017 2:51 AM in response to Khant Thu Linn

I bought my Mac 4 months ago, and 2 days ago I did some updates, and after the updates the Touch ID was not asked in the log in anymore. As normal thought I deleted the fingerprint, put a new one, but nothing!


Now I went to the system preferences and in the Touch ID area I unticked all the boxes, restart the pc, went again and ticked all the boxes this time, and restarted once more. After this it's working perfectly 🙂


Hope this works for you guys!

May 28, 2017 7:38 AM in response to danreed121

This is so strange, the same thing just happened to me, only I had been using my Mac for 1 week and actually used the log in password several times, but all of a sudden it was not the correct one anymore. It must be some apple error when the same thing happened to other users.


Thankfully I could sign in through my Apple ID and then create a new log inn password.

The annoying thing with keychain started and now Im working on fixing / getting Touch ID to work again. Thinking back on the Key chain thing, that they dont follow changes in the log in password when not changed through system preferences, I believed unchecking the box "unlocking you mac" in Touch ID settings - then restart the computer and then check the box again would work, but no... Im not allowed to do any changes in the touch ID settings, unchecking any boxes gives me the same message The operation couldn’t be completed. (com.apple.Biometrics error 1.)

Jun 24, 2017 12:48 AM in response to Khant Thu Linn

YOU NEED TO GO TO "SECURITY & PRIVACY"

I had the same problem too, and I fixed it by:

-Going into System preferences

-Then Security and Privacy

-Then ALLOWING the option for "Require password ______ after sleep or screen saver begins". Click on the tick on the left to allow it, and then select the duration before a password is required after the screen saver begins.

Then quit system preferences, lock your MacBook Pro and Touch ID should be working 👌-1F3FD;👌-1F3FD;👌-1F3FD;

Jun 25, 2017 4:06 AM in response to Khant Thu Linn

Same exact issue as DanReed. However I believe mine stopped working during one of the apple updates. It hasn't worked in at least a month, so I'm also just logging in manually. I've read some articles that give some really complex steps to resolve it, which seems to defeat the purpose of having a mac. Right now, I'm hoping it gets resolved in an upcoming macOS patch. Otherwise we have this really nice, unusable feature. Please advise is anyone has heard back from Apple on this issue since these posts.

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MacBook Pro Touch ID not working!!

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