Apple Event: May 7th at 7 am PT
I just got my MacBook Pro yesterday ( with Touch ID). I have already set up everything and it is working fine. Today morning, when I open macbook, in login page, it doesn't ask me to use Touch ID already. Setting is okay but it doesn't ask in my login screen. I just delete all finger data and shut down. It is not okay. It just doesn't ask when I login to computer. How shall I do?
I had this problem too.
When I first got my Mac, touch id worked fine. Then it all of a sudden stopped working. The touch bar simply did not ask me for a Touch Id, and I had to enter my password each time.
I managed to fix the problem in the following way:
Then it worked again.
Update** Went to my Genius Bar appointment tonight. Demonstrated the issue. Hardware checked ok on on their system. They turned off Touch ID, deleted the fingerprint, and re-set up Touch ID. Functionality returned when coming out of sleep mode but still does not prompt for Touch ID when purchasing from App Store or when using Apple Wallet. They suggested we replace the laptop to resolve the issue. They didn't have my model in stock. Currently awaiting it to be shipped to the store and they will notify me to come back and swap out. I appreciated the help, they guys were very good at the Tyson's corner VA Genius Bar, their help and expertise was much appreciated.
Unchecking all TouchID options and deleting all fingerprints fixed this problem for me!
This is the best (and easiest) solution of those submitted. I had the same problem and Touch ID worked perfectly after I followed these instructions.
I tried many of the other solutions suggested in this forum including restarts, Touch ID reset, deleting and adding the finger, etc. This is the only solutions that worked for me.
This fixed my problem. Thank you.
I have a brand new 2017 15in, same issue 48H ago.
I did a reset option command PR for 20 seconds, did reset and flush memory, resolved problem, Touch ID working.
David
Thanks for the "shift", "control", "option" hint. It's working for me!
Exactly that, I turned Activity Monitor off and TouchID is working again
Thanks!
Thank you! Simple and quick to try your approach, and it resolved my issue.
This is SO irresponsible! Don't post suggestions if you have not tried them. Getting people to do all this work for nothing is really unhelpful.
This worked for me! Thanks
No. It worked when i initially setup but now it doesn't even give me the option to use finger print to log in to mac
I had this problem too. In my case, I just added another fingerprint and it solved the issue. I hope it helps.
Thanks - that worked for me!
Thank you this is extremely useful, it is also important to note that doing this will forget wifi connections, and require you to re sign in to internet accounts in system preferences.
MacBook Pro Touch ID not working!!
