MacBook Pro Touch ID not working!!

I have the same problem. My Touch ID stopped working and actually produced and error when I unchecked and then checked again the Touch ID "Unlock your Mac" option in System Preferences which produced the error "com.apple.Biometrics error 1.". I called Apple support to help out. They were very helpful but could not resolve the problem. In fact, the problem persisted when we created a new Admin account to test Touch ID. We could enter a new fingerprint but Touch ID would not permit us to unlock the machine. Very strange.

I believe that in my case it could be a software issue/bug, perhaps caused by Activity Monitor. Touch ID worked again a day later after I quit Activity Monitor and restarted my MacBook Pro 15". Looking back I think the problems started when Activity Monitor crashed. Since then it crashes randomly so I quit using it. Hope now that Touch ID will keep working and will report back if that is not the case and if any remedies exist.

I have the same issue. Got my MBP on 12/9. Only had time to go through set up process, which included the fingerprint setup. I then closed the lid (sleep) and came back to it later in the day, at which time I used my finger to unlock.

Fast forward to the Monday morning, I opened the laptop and it asked for my password. I typed it in and it would not accept it. I find it hard to believe that I mistyped it twice when I set it up. So I had to go through the reset process, which I did. I had to create a new keychain. After that, I was never prompted for TouchId. I deleted the finger and added a new one, still nothing. I attempted to change settings on the TouchId and got a com.apple.biometric... error.

I haven't been asked to use the TouchId since. Always have to enter the password. *****.

I received my 15inch MBP on 12/25 and have the exact same problem with my Touch ID not working after the first day. It simply quit asking to provide Touch ID and asks for passwords every time. I've deleted and reset Touch ID fingerprints with same results. I have a Genius Bar appointment in 2 days. We'll see what they say.

Update** Went to my Genius Bar appointment tonight. Demonstrated the issue. Hardware checked ok on on their system. They turned off Touch ID, deleted the fingerprint, and re-set up Touch ID. Functionality returned when coming out of sleep mode but still does not prompt for Touch ID when purchasing from App Store or when using Apple Wallet. They suggested we replace the laptop to resolve the issue. They didn't have my model in stock. Currently awaiting it to be shipped to the store and they will notify me to come back and swap out. I appreciated the help, they guys were very good at the Tyson's corner VA Genius Bar, their help and expertise was much appreciated.

Unchecking all TouchID options and deleting all fingerprints fixed this problem for me!

This is the best (and easiest) solution of those submitted. I had the same problem and Touch ID worked perfectly after I followed these instructions.

I tried many of the other solutions suggested in this forum including restarts, Touch ID reset, deleting and adding the finger, etc. This is the only solutions that worked for me.

This fixed my problem. Thank you.

I have a brand new 2017 15in, same issue 48H ago.

I did a reset option command PR for 20 seconds, did reset and flush memory, resolved problem, Touch ID working.

David

Thanks for the "shift", "control", "option" hint. It's working for me!

Exactly that, I turned Activity Monitor off and TouchID is working again

Thanks!

Thank you! Simple and quick to try your approach, and it resolved my issue.

This is SO irresponsible! Don't post suggestions if you have not tried them. Getting people to do all this work for nothing is really unhelpful.

This worked for me! Thanks

No. It worked when i initially setup but now it doesn't even give me the option to use finger print to log in to mac