You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: suisse2k
suisse2k Author
User level: Level 1
43 points

kernel panic MacBook Pro 2016: "Failed to quiesce supporting devices

Hi

Just received yesterday my new MacBook Pro Late 2016 (15").


Today my first kernel panic.


ed Nov 23 19:40:12 2016



*** Panic Report ***

panic(cpu 0 caller 0xffffff7f8830d6eb): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIP latform-254.20.3/AppleACPIPlatformPower.cpp:1972

Backtrace (CPU 0), Frame : Return Address

0xffffff91ffc23bb0 : 0xffffff80054f368c

0xffffff91ffc23c30 : 0xffffff7f8830d6eb

0xffffff91ffc23c90 : 0xffffff7f8830d2ce

0xffffff91ffc23ce0 : 0xffffff7f88310d47

0xffffff91ffc23d00 : 0xffffff8005add4de

0xffffff91ffc23d60 : 0xffffff8005b07d7e

0xffffff91ffc23de0 : 0xffffff8005aa76cc

0xffffff91ffc23e50 : 0xffffff8005aa4854

0xffffff91ffc23eb0 : 0xffffff8005aa1582

0xffffff91ffc23ef0 : 0xffffff8005aa1402

0xffffff91ffc23f30 : 0xffffff8005abd041

0xffffff91ffc23f80 : 0xffffff8005abc79c

0xffffff91ffc23fb0 : 0xffffff80054a2af7

Kernel Extensions in backtrace:

com.apple.driver.AppleACPIPlatform(5.0)[249D7BA8-3FD5-3207-A482-0605CB898037]@0 xffffff7f88302000->0xffffff7f88361fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xfffff f7f86005000

dependency: com.apple.iokit.IOPCIFamily(2.9)[A55C1363-A09F-3755-9BD3-526A7A2C3B5B]@0xffffff 7f85d32000



BSD process name corresponding to current thread: kernel_task



No devices beside the USB-C Power adapter where installed. I didn't restore from my last MacBook Pro: it's a brand new installation.


Ideas?

MacBook Pro (15-inch, Late 2016)

Posted on Nov 23, 2016 11:05 AM

Reply
21 replies
User profile for user: suisse2k
suisse2k Author
User level: Level 1
43 points

Dec 3, 2016 3:48 AM in response to ben.to

I'm waiting for my replacement but not sure if every issue will be solved.


Can anyone with the apple USB-C to USB adapter AND an external USB Disk can try to do a time machine backup?


I can reproduce a panic while doing a time machine backup via USB. that disk worked fine with my old MacBook Pro.


Really disappointed about the software quality of the new apple devices.

Reply
User profile for user: Sam M.
Sam M.
User level: Level 3
604 points

Dec 19, 2016 6:36 PM in response to suisse2k

Hi,


Just wanted to add another data point — I found this thread by googling the same panic output

Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-254.20.3/AppleACPIPlatformPower.cpp:1972


This is on a brand new 2016 Touch Bar MBP 15". Nothing connected and had been using it as a new Mac. Assuming faulty hardware but I had been planning on returning it anyways.

Reply

kernel panic MacBook Pro 2016: "Failed to quiesce supporting devices

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up