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Question: MacBook Pro 15" 2016 Touch Bar Speakers Issue

MacBook Pro 15-inch 2016, Touch Bar, 2.7Ghz, 500GB SSD, 16GB LPDDR3, Radeon Pro 455 2GB, Mac OS Sierra / Windows 10 (BootCamp)


Sympthoms:

  • Initial symptom: Popping sounds on speakers (even in mute) when running Windows 10 on BootCamp
  • Unbalanced, distorted and low power sound both in Mac OS and Windows 10
  • Irreversible (even restarting the laptop)

Actions taken:

  • Contacted Apple Support
  • Reseted NVRAM
  • System check
  • Reseted original factory settings

Comments

Seems it is a hardware issue possibly caused by a BootCamp driver malfunction on Windows 10

Recommendation:

  • Do not use Windows on BootCamp until an official fix is released
  • Use Parallels or similar software instead BootCamp if you need to run Windows software


Please comment if you had a similar issue.

MacBook Pro (15-inch, Late 2016), iOS 10.1.1

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Nov 24, 2016 10:57 PM in response to Lyonac In response to Lyonac

I just had the same exact thing happen to me. Was in Bootcamp - plugged in an Xbox controller via USB using Apple's USB-C adapter (the one that provides USB, HDMI and power)


When the controller plugged in I heard a horrible popping sound that I thought was coming out of my external drive but it was in fact coming out of the Macbook's speakers. My right side speaker is now completely blown out and distorted. This is definitely a permanent hardware failure and will require a replacement.. I'll be speaking with an Apple support rep on Friday.

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Nov 24, 2016 10:57 PM in response to Lyonac In response to Lyonac

I just had the same exact thing happen to me. Was in Bootcamp - plugged in an Xbox controller via USB using Apple's USB-C adapter (the one that provides USB, HDMI and power)


When the controller plugged in I heard a horrible popping sound that I thought was coming out of my external drive but it was in fact coming out of the Macbook's speakers. My right side speaker is now completely blown out and distorted. This is definitely a permanent hardware failure and will require a replacement.. I'll be speaking with an Apple support rep on Friday.

Nov 24, 2016 10:57 PM

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Nov 26, 2016 8:20 AM in response to Lyonac In response to Lyonac

To Apple:


If we had a replacement, is it safe to continue using Bootcamp on the new MacBook Pro?


Comment:


Maybe the issue is more related to the graphics processor than to Bootcamp. By default Bootcamp only uses the discrete graphic card (Radeon Pro) and not the integrated one (Intel) because graphics switching is not available in Bootcamp. Since the integrated GPU is the default on Mac OS, when automatic switching to discrete GPU occurs, maybe the same speakers' issue could arise.

Nov 26, 2016 8:20 AM

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Dec 6, 2016 1:50 PM in response to alex_h1 In response to alex_h1

I have had this issue twice, where a loud clicking sound is heard. Once through speakers, and once through bluetooth headphones. I am using Windows through Parallels VM. I checked this Apple fix and I HAVE the update installed, and always have, as I installed bootcamp after the fixed version of Bootcamp drivers were released.


I'm using windows with the audio disabled to protect my speakers.

Dec 6, 2016 1:50 PM

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Dec 8, 2016 12:19 PM in response to Lyonac In response to Lyonac

Bump. Same issue with same specs


MacBook Pro 15-inch 2016, Touch Bar,

2.7Ghz, 500GB SSD, 16GB LPDDR3,

Radeon Pro 455 2GB,

Mac OS Sierra / Windows 10 (BootCamp)


For me, on the windows side, the audio driver update from bootcamp fixed the popping sound, but now the sound won't go any higher than the 50%, even though I max the speakers at 100%. When I use Mac OS Sierra the sound is heavily on right side of the speaker, and whenever I crank the sound over 50% the sound only comes out the right side of the speaker. Plus there are some popping sounds on the Mac side. We are all plagued by this issue due to the cpu used in these models. Skylake is known to plague laptop users with these issues. Thought apple would have had it right when they decided to put them into these models. SMH.

Dec 8, 2016 12:19 PM

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Dec 18, 2016 11:13 AM in response to Lyonac In response to Lyonac

I am having this issue and i am not using Bootcamp. Seems to be when i am mostly web browsing. I am keeping an eye on it.


The slight popping sound is annoying.. i have not tried to mute the speakers so ill do that as a troubleshooting tool..


I have a 15" macbook 2016.

Dec 18, 2016 11:13 AM

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Jan 2, 2017 4:07 PM in response to Lyonac In response to Lyonac

Dear Lyonac

I have just bought my new MacBook Pro 13" 2016 with touch bar (2,9 GHz, 512 GB model, 8GB RAM).

After seeing these posts I have decided not to run BootCamp for my Windows partition and used Parallels.

Here's what happened.

  • Installed latest Parallels 11 on my Mac, running latest MacOS.
  • Installed genuine Windows 7, activated.
  • Installed Parallels Tools
  • Installed Chrome, opened YouTube, played a song and speakers started to produce static while changing the sound.
  • Speakers produce no sound distortion or low sound, they do perform completely normal as long as you do not change the sound (volume up/volume down).
  • Went back to MacOS, sound works fine, just as before.


And just because of this I do NOT recommend anyone to install Windows (7 in my case) via Parallels on new MacBooks Pros.

I am an old time Parallels user and I doubt that this is their fault.

From my research and understanding, it is something to do with sound drivers of Windows (7 as well as 10) that cause this issue.


If you have any questions: Twitter @officialimicca

Jan 2, 2017 4:07 PM

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Jan 5, 2017 6:05 AM in response to Lyonac In response to Lyonac

Similar issue happened to me and I am NOT running bootcamp.


Issue: Was running a macOS game and the speakers started to crackle followed by a loud pop. This seemed to happen independent from the speaker volume (which was at around 60%). My macbook pro crashed and I had no sound. Sound returned following a restart but there is some static on the higher volume settings (I don't know there has always been static and I am now just noticing it following the speaker pop). I have now encountered this issue 3 times.


Spec: 15" macbook pro 2016 (touch bar model); 2.7Ghz; Radeon 460.


Advice from apple: reset NVRAM & reset SMC. Monitor the issue.


My thoughts: I wonder if the problem is not limited to bootcamp but rather applications / processes that necessitate the higher end GPUs, i.e. Radeon 455 & 460?

Jan 5, 2017 6:05 AM

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Feb 13, 2017 4:54 AM in response to Lyonac In response to Lyonac

Thank you posting. I am experiencing speaker crackling when streaming Steam to the MBP 15 late 2016. I did load and remove windows 10 in boot camp but only heard the crackling in Steam in Home Streaming. Obviously, I will return for a refund if not resolved before the exchange period. Ideally, a software fix is happening very quickly.

Feb 13, 2017 4:54 AM

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Question: MacBook Pro 15" 2016 Touch Bar Speakers Issue