MacBook Pro 15" 2016 Touch Bar Speakers Issue

MacBook Pro 15-inch 2016, Touch Bar, 2.7Ghz, 500GB SSD, 16GB LPDDR3, Radeon Pro 455 2GB, Mac OS Sierra / Windows 10 (BootCamp)


Sympthoms:

  • Initial symptom: Popping sounds on speakers (even in mute) when running Windows 10 on BootCamp
  • Unbalanced, distorted and low power sound both in Mac OS and Windows 10
  • Irreversible (even restarting the laptop)

Actions taken:

  • Contacted Apple Support
  • Reseted NVRAM
  • System check
  • Reseted original factory settings

Comments

Seems it is a hardware issue possibly caused by a BootCamp driver malfunction on Windows 10

Recommendation:

  • Do not use Windows on BootCamp until an official fix is released
  • Use Parallels or similar software instead BootCamp if you need to run Windows software


Please comment if you had a similar issue.

MacBook Pro (15-inch, Late 2016), iOS 10.1.1

Posted on Nov 23, 2016 8:40 PM

Reply
34 replies

Mar 25, 2017 4:50 PM in response to Josh_ohan

I have exactly the same issue with a latest MBP 2016 15" top end. It happens weirdly and randomly e.g. after launching x-plane and connecting the joystick but, even after shutting x-plane down, the distorted / crackling sound remains (e.g. in iTunes or others). Only the reboot completely cleans the sound and it really looks a s/w issue to me.

Any other feedback?

Cheers

Jul 4, 2017 1:48 PM in response to Lyonac

Hi,

Same MBP

Left Speaker cracks and only has little volume after crack.

Only happens when putting Volume on lvl 4 or higher

On Bootcamp Windows 10 left speaker works fine

I do not know when it happened first because right speaker works fine and I dont really hear that much difference... just when I mute the right speaker in Audio MIDI Setup.


I dont know if its software or hardware related...


will reset NVRAM now.

What is system check?

Wont do factory settings... I got so much custom stuff going on... cant be bothered to reset everything


Greetings!

Jul 29, 2017 7:39 AM in response to Lyonac

I am using the 2017 MacBook Pro, 15" with touch bar.

The same issue has happened with me.


I have not installed Bootcamp or any similar software.

This has actually happened to me twice now. The first time I got it, which was in around June just about 2 months ago, I exchanged it with apple or a new one because I was still under my 2 week purchase date. Then, it happened again with my second MacBook! Both times that it happened, I was not playing any sound or using any heavy software. Then, when I tried playing sound after the occurrence, the right speaker was heavily distorted.

Nov 24, 2016 10:57 PM in response to Lyonac

I just had the same exact thing happen to me. Was in Bootcamp - plugged in an Xbox controller via USB using Apple's USB-C adapter (the one that provides USB, HDMI and power)


When the controller plugged in I heard a horrible popping sound that I thought was coming out of my external drive but it was in fact coming out of the Macbook's speakers. My right side speaker is now completely blown out and distorted. This is definitely a permanent hardware failure and will require a replacement.. I'll be speaking with an Apple support rep on Friday.

Nov 26, 2016 8:20 AM in response to Lyonac

To Apple:


If we had a replacement, is it safe to continue using Bootcamp on the new MacBook Pro?


Comment:


Maybe the issue is more related to the graphics processor than to Bootcamp. By default Bootcamp only uses the discrete graphic card (Radeon Pro) and not the integrated one (Intel) because graphics switching is not available in Bootcamp. Since the integrated GPU is the default on Mac OS, when automatic switching to discrete GPU occurs, maybe the same speakers' issue could arise.

Dec 6, 2016 1:50 PM in response to chuck_3rd

I have had this issue twice, where a loud clicking sound is heard. Once through speakers, and once through bluetooth headphones. I am using Windows through Parallels VM. I checked this Apple fix and I HAVE the update installed, and always have, as I installed bootcamp after the fixed version of Bootcamp drivers were released.


I'm using windows with the audio disabled to protect my speakers.

Dec 8, 2016 12:19 PM in response to Lyonac

Bump. Same issue with same specs


MacBook Pro 15-inch 2016, Touch Bar,

2.7Ghz, 500GB SSD, 16GB LPDDR3,

Radeon Pro 455 2GB,

Mac OS Sierra / Windows 10 (BootCamp)


For me, on the windows side, the audio driver update from bootcamp fixed the popping sound, but now the sound won't go any higher than the 50%, even though I max the speakers at 100%. When I use Mac OS Sierra the sound is heavily on right side of the speaker, and whenever I crank the sound over 50% the sound only comes out the right side of the speaker. Plus there are some popping sounds on the Mac side. We are all plagued by this issue due to the cpu used in these models. Skylake is known to plague laptop users with these issues. Thought apple would have had it right when they decided to put them into these models. SMH.

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MacBook Pro 15" 2016 Touch Bar Speakers Issue

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