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MacBook Pro 15" 2016 Touch Bar Speakers Issue

MacBook Pro 15-inch 2016, Touch Bar, 2.7Ghz, 500GB SSD, 16GB LPDDR3, Radeon Pro 455 2GB, Mac OS Sierra / Windows 10 (BootCamp)


Sympthoms:

  • Initial symptom: Popping sounds on speakers (even in mute) when running Windows 10 on BootCamp
  • Unbalanced, distorted and low power sound both in Mac OS and Windows 10
  • Irreversible (even restarting the laptop)

Actions taken:

  • Contacted Apple Support
  • Reseted NVRAM
  • System check
  • Reseted original factory settings

Comments

Seems it is a hardware issue possibly caused by a BootCamp driver malfunction on Windows 10

Recommendation:

  • Do not use Windows on BootCamp until an official fix is released
  • Use Parallels or similar software instead BootCamp if you need to run Windows software


Please comment if you had a similar issue.

MacBook Pro (15-inch, Late 2016), iOS 10.1.1

Posted on Nov 23, 2016 8:40 PM

Reply
Question marked as Best reply

Posted on Jan 2, 2017 4:07 PM

Dear Lyonac

I have just bought my new MacBook Pro 13" 2016 with touch bar (2,9 GHz, 512 GB model, 8GB RAM).

After seeing these posts I have decided not to run BootCamp for my Windows partition and used Parallels.

Here's what happened.

  • Installed latest Parallels 11 on my Mac, running latest MacOS.
  • Installed genuine Windows 7, activated.
  • Installed Parallels Tools
  • Installed Chrome, opened YouTube, played a song and speakers started to produce static while changing the sound.
  • Speakers produce no sound distortion or low sound, they do perform completely normal as long as you do not change the sound (volume up/volume down).
  • Went back to MacOS, sound works fine, just as before.


And just because of this I do NOT recommend anyone to install Windows (7 in my case) via Parallels on new MacBooks Pros.

I am an old time Parallels user and I doubt that this is their fault.

From my research and understanding, it is something to do with sound drivers of Windows (7 as well as 10) that cause this issue.


If you have any questions: Twitter @officialimicca

34 replies

Nov 30, 2017 8:51 AM in response to Lyonac

I have had a similar issue. I am not running Bootcamp and have never ran Bootcamp.


2017 Macbook Pro 15" with Touchbar, owned for about three months.

2.9 gh i7

16gb ram

Radeon Pro 560 4gb graphics


The other day I opened up my Macbook from sleep and right away it made some crackling/popping noises for a couple seconds then stopped. I got nervous, so to test the speakers I played some music in iTunes and went into system prefs > sound settings to pan the sound. As I was panning back and forth, I noticed the music was playing clearly and at regular volume through the left speaker, but it was quiet and muffled in the right speaker. It kind of sounded like the right speaker lost high end (tweeter) sound. Then a day later, again right as I opened it up from sleep mode, it crackled a few more times then stopped. I then tested the sound again and this time NO sound is coming out of the right speaker.


Any ideas?


Should I take to the genius bar? I live over an hour away from nearest Apple store, so I would like to know that they can help me before I make the drive. I do not have Apple care.

Dec 2, 2017 9:32 AM in response to sta81191

Sounds like the left speaker is dying or damaged. This happened to me as well before they released a fix for bootcamp, which I think was the cause of the damaged speaker. I took mines to the Genius Bar and explained to them the speaker issues I was receiving. They troubleshoot it and determined the speakers needed to be replaced. So yeah definitely take it to the genius bar and explain to them what happened. I'm sure they'll replace yours for no charge, especially if tis still under warranty.

Nov 24, 2016 10:57 PM in response to Lyonac

I just had the same exact thing happen to me. Was in Bootcamp - plugged in an Xbox controller via USB using Apple's USB-C adapter (the one that provides USB, HDMI and power)


When the controller plugged in I heard a horrible popping sound that I thought was coming out of my external drive but it was in fact coming out of the Macbook's speakers. My right side speaker is now completely blown out and distorted. This is definitely a permanent hardware failure and will require a replacement.. I'll be speaking with an Apple support rep on Friday.

Nov 26, 2016 8:20 AM in response to Lyonac

To Apple:


If we had a replacement, is it safe to continue using Bootcamp on the new MacBook Pro?


Comment:


Maybe the issue is more related to the graphics processor than to Bootcamp. By default Bootcamp only uses the discrete graphic card (Radeon Pro) and not the integrated one (Intel) because graphics switching is not available in Bootcamp. Since the integrated GPU is the default on Mac OS, when automatic switching to discrete GPU occurs, maybe the same speakers' issue could arise.

Dec 6, 2016 1:50 PM in response to chuck_3rd

I have had this issue twice, where a loud clicking sound is heard. Once through speakers, and once through bluetooth headphones. I am using Windows through Parallels VM. I checked this Apple fix and I HAVE the update installed, and always have, as I installed bootcamp after the fixed version of Bootcamp drivers were released.


I'm using windows with the audio disabled to protect my speakers.

Dec 8, 2016 12:19 PM in response to Lyonac

Bump. Same issue with same specs


MacBook Pro 15-inch 2016, Touch Bar,

2.7Ghz, 500GB SSD, 16GB LPDDR3,

Radeon Pro 455 2GB,

Mac OS Sierra / Windows 10 (BootCamp)


For me, on the windows side, the audio driver update from bootcamp fixed the popping sound, but now the sound won't go any higher than the 50%, even though I max the speakers at 100%. When I use Mac OS Sierra the sound is heavily on right side of the speaker, and whenever I crank the sound over 50% the sound only comes out the right side of the speaker. Plus there are some popping sounds on the Mac side. We are all plagued by this issue due to the cpu used in these models. Skylake is known to plague laptop users with these issues. Thought apple would have had it right when they decided to put them into these models. SMH.

MacBook Pro 15" 2016 Touch Bar Speakers Issue

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