MacBook Pro 2016 touch bar randomly crashes

Hi,


I have recently been experiencing random crashes on my new MacBook Pro 13-inch 2016 touch bar.


Crash occurs randomly but usually it seems whilst watching a movie, downloading or transferring large files to external hard drives (usually at the same time).


Has this happened to someone else? Would appreciate some insight on this.


Error I am getting is this:


Sat Nov 26 13:34:22 2016

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i5-6287U CPU @ 3.10GHz



Thanks!

MacBook Pro (13-inch, Late 2016, 4 TBT3), macOS Sierra (10.12.1)

Posted on Nov 26, 2016 5:58 AM

Reply
150 replies

Jan 22, 2018 10:54 AM in response to icarrus

I'm also still having this issue on 10.13.2. At this point it has been "fixed" several times. I'm now convinced this is an unfixable hardware error. This is a malaise year for Apple QC. It's exactly as people feared -- Jobs left then everyone started to slack off. I've also got inconsistent screen backlighting (NEVER occurred on ANY mac in the past) and random colored spots that appear in one of the screen corners, only to completely disappear at a later time for reasons unknown.


My new 2017 Macbook doesn't have this problem.

Jan 17, 2017 9:44 AM in response to Bruce Kieffer

I have a very similar problem:


Tue Jan 17 08:17:34 2017


*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-6920HQ CPU @ 2.90GHz, CPUID: 0x506E3)

CATERR detected! No MCA data found.


I have a MBP 15" 2016 with 10.12.2 connected to the LG 5K, I will leave the laptop connected to the 5K monitor during the night in sleep mode, in the morning without turning on the laptop I will just disconnect it from the 5K monitor and take it to the office, then in the office I will plug it to the standard Apple AC adapter, I do not have an external monitor at the office, open the lid (resume from sleep) to find out is has crashed or had a panic error, I've been able to reproduce the problem two days in row now. Check the following threads for more details:


http://forums.macrumors.com/threads/macbook-pro-15-2016-crashing-while-connectin g-disconnecting-the-lg-5k-monitor.202794…


MacBook Pro 15" (2016) Crashing while connecting/disconnecting the LG 5K Monitor


I just installed 10.12.3 Beta 4 on a external drive to test if the new Beta resolves the problem. Without the monitor I haven't had a single crash or panic, everything started when I got the 5K monitor over the weekend.

Dec 31, 2016 11:35 PM in response to icarrus

I just purchased a MacBook Pro 13-inch 2016 touch bar.

I have problem trying to back-up the internal SSD into Time Machine. It is not a problem of external disk type, already changed 4 different to try. It seems to encounter her problems in a specific location of internal SSD data transfer. After 240 GB the Macbook disconnects the external disk and it crash. Trying to restart a next session of Time Machine it chars quite immediately, it cannot forward on the data transfert.

Jan 1, 2017 10:44 PM in response to icarrus

Good news !!!!!

I had same problem with my MacBook Pro 13-inch 2016 touch bar.

Crashes happened during time machine and I was already using macOS Sierra 10.12.2. because the full system was restored from my previous MacBook.

I have simply re-installed the OS directly from Apple Store.

It works !!!!!!

Now everything is fine, I could back-up with time machine e and no more crashes.

I hope it could be helpful for other users.

Ciao

Jan 5, 2017 9:38 PM in response to djArcSecond

Also having daily crashes and re-starts with the same error message. Contacted Apple support...they were basically clueless and told me to take the machine back to the store and exchange for another.


$3,000 laptop that is having this many issues right out of the box.....not good. Might just get a refund and get something else. For this much money I (we) deserve a better system.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro 2016 touch bar randomly crashes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.