MacBook Pro 2016 touch bar randomly crashes

Hi,


I have recently been experiencing random crashes on my new MacBook Pro 13-inch 2016 touch bar.


Crash occurs randomly but usually it seems whilst watching a movie, downloading or transferring large files to external hard drives (usually at the same time).


Has this happened to someone else? Would appreciate some insight on this.


Error I am getting is this:


Sat Nov 26 13:34:22 2016

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i5-6287U CPU @ 3.10GHz



Thanks!

MacBook Pro (13-inch, Late 2016, 4 TBT3), macOS Sierra (10.12.1)

Posted on Nov 26, 2016 5:58 AM

Reply
150 replies

Oct 13, 2017 4:54 AM in response to foice.news

Do you really think this issue across hundreds of Macbook Pros are all individual hardware defects? Not likely. Also, it didn't happen to me when I first got my MBP, only after a few updates. (I actually wonder if the USB firmware update for dongle support caused it - I really don't know).


Apple is aware of the problem and not once did they say, "Just get your MBP fixed." It's their issue and like I said, they know it.

Oct 18, 2017 12:23 PM in response to icarrus

Same thing happening to me, brand new 15" MBP. I have an appointment at the Genius Bar later this week but after reading the entire thread above, I think I'll cancel it as it doesn't seem they'll do anything. System was working fine out of the box but when I updated to the latest OS I started having the system crash while sleeping; probably about 25% of the time.


*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz, CPUID: 0x906E9)

CATERR detected! No MCA data found.

Oct 20, 2017 2:49 PM in response to icarrus

Just a follow-up. I was not able to get to the Apple Store - it's an hour away from my home. I did contact both web and voice support, neither of which had a clue what I was even talking about. Very disappointing.


However, as I've tried everything else, I've started turning "off" wi-fi before sleeping my MBP thinking that might have something to do with it. Not one crash since then, we'll see if it continues. I'd urge anyone following this thread to try this for a few days and see how things go.

Nov 2, 2017 5:27 AM in response to icarrus

to my surprise, i just tried to wake up my 2016 15" MBP (Radeon 455 version) and experienced this crash.


i left my MBP connected in clamshell by adapter to my HP 1080p monitor by HDMI. when i tried to wake it up by keyboard this morning, it wouldn't respond. so i proceeded to open the laptop and disconnect it from the adapter and received that error after a reboot. very irritating.

Nov 13, 2017 12:39 AM in response to icarrus

I got the same error.


Are there any fix or can I return it to supplier as defect ?


Rapport:


*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-7920HQ CPU @ 3.10GHz, CPUID: 0x906E9)

CATERR detected! No MCA data found.



*** Device Tree ***

{

"pcie_cfg_base" : "0xe0000000",

"pci_devices" :

{

"0x0" : "MCHC@0",

"0x8000" : "PEG0@1",

"0x9000" : "PEG1@1,1",

"0xa000" : "PEG2@1,2",

"0x10000" : "IGPU@2",

"0x100000" : "PEG0@1/IOPP/GFX0@0",

"0x101000" : "PEG0@1/IOPP/HDAU@0,1",

"0xa0000" : "XHC1@14",

"0xa8000" : "I2C0@15",

"0xb0000" : "IMEI@16",

"0xc8000" : "URT2@19",

"0x8200000" : "PEG1@1,1/IOPP/UPSB@0",

"0x400000" : "PEG2@1,2/IOPP/UPSB@0",

"0x8300000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB0@0",

"0x8308000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB1@1",

"0x500000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB0@0",

"0x8310000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB2@2",

"0x508000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB1@1",

"0x8320000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB4@4",

"0x8500000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0",

"0x510000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB2@2",

"0x520000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB4@4",

"0x8400000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC2@0",

"0x700000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0",

"0x600000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC3@0",

"0xd8000" : "RP17@1B",

"0x200000" : "RP17@1B/IOPP/SSD0@0",

"0xe0000" : "RP01@1C",

"0xf0000" : "URT0@1E",

"0xf1000" : "URT1@1E,1",

"0xf2000" : "SPI0@1E,2",

"0xf3000" : "SPI1@1E,3",

"0xf8000" : "LPCB@1F",

"0xfa000" : "PMCR@1F,2",

"0xfb000" : "HDEF@1F,3",

"0x300000" : "RP01@1C/IOPP/ARPT@0",

"0xfc000" : "SBUS@1F,4"

},

"device_mmio" :

{

"PCI0@0" :

[

{ "a" : "0xcf8", "s" : "0x8" }

],

"PCI0@0/AppleACPIPCI/PEG0@1/IOPP/GFX0@0" :

[

{ "a" : "0x7f80000000", "s" : "0x10000000" },

{ "a" : "0x7f90000000", "s" : "0x200000" },

{ "a" : "0x82600000", "s" : "0x40000" },

{ "a" : "0x82640000", "s" : "0x20000" }

],

"PCI0@0/AppleACPIPCI/PEG0@1/IOPP/HDAU@0,1" :

[

{ "a" : "0x82660000", "s" : "0x4000" }

],

"PCI0@0/AppleACPIPCI/PEG1@1,1/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0" :

[

{ "a" : "0x82900000", "s" : "0x40000" },

{ "a" : "0x82940000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/PEG1@1,1/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC2@0" :

[

{ "a" : "0x82800000", "s" : "0x10000" }

],

"PCI0@0/AppleACPIPCI/PEG2@1,2/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0" :

[

{ "a" : "0xaac00000", "s" : "0x40000" },

{ "a" : "0xaac40000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/PEG2@1,2/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC3@0" :

[

{ "a" : "0xaab00000", "s" : "0x10000" }

],

"PCI0@0/AppleACPIPCI/IGPU@2" :

[

{ "a" : "0x7f91000000", "s" : "0x1000000" },

{ "a" : "0x7fa0000000", "s" : "0x10000000" }

],

"PCI0@0/AppleACPIPCI/XHC1@14" :

[

{ "a" : "0x7f90210000", "s" : "0x10000" }

],

"PCI0@0/AppleACPIPCI/I2C0@15" :

[

{ "a" : "0x7f9022a000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/IMEI@16" :

[

{ "a" : "0x7f90229000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/URT2@19" :

[

{ "a" : "0x7f90228000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/RP17@1B/IOPP/SSD0@0" :

[

{ "a" : "0x82500000", "s" : "0x4000" }

],

"PCI0@0/AppleACPIPCI/RP01@1C/IOPP/ARPT@0" :

[

{ "a" : "0x82400000", "s" : "0x8000" },

{ "a" : "0x82000000", "s" : "0x400000" }

],

"PCI0@0/AppleACPIPCI/URT0@1E" :

[

{ "a" : "0x7f90227000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/URT1@1E,1" :

[

{ "a" : "0x7f90226000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/SPI0@1E,2" :

[

{ "a" : "0x7f90225000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/SPI1@1E,3" :

[

{ "a" : "0x7f90224000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/PMCR@1F,2" :

[

{ "a" : "0x82724000", "s" : "0x4000" }

],

"PCI0@0/AppleACPIPCI/HDEF@1F,3" :

[

{ "a" : "0x7f90220000", "s" : "0x4000" },

{ "a" : "0x7f90200000", "s" : "0x10000" }

],

"PCI0@0/AppleACPIPCI/SBUS@1F,4" :

[

{ "a" : "0x7f9022b000", "s" : "0x100" }

],

"DMAC" :

[

{ "a" : "0x0", "s" : "0x20" },

{ "a" : "0x81", "s" : "0x11" },

{ "a" : "0x93", "s" : "0xd" },

{ "a" : "0xc0", "s" : "0x20" }

],

"FWHD" :

[

{ "a" : "0xff000000", "s" : "0x1000000" }

],

"IPIC" :

[

{ "a" : "0x20", "s" : "0x2" },

{ "a" : "0x24", "s" : "0x2" },

{ "a" : "0x28", "s" : "0x2" },

{ "a" : "0x2c", "s" : "0x2" },

{ "a" : "0x30", "s" : "0x2" },

{ "a" : "0x34", "s" : "0x2" },

{ "a" : "0x38", "s" : "0x2" },

{ "a" : "0x3c", "s" : "0x2" },

{ "a" : "0xa0", "s" : "0x2" },

{ "a" : "0xa4", "s" : "0x2" },

{ "a" : "0xa8", "s" : "0x2" },

{ "a" : "0xac", "s" : "0x2" },

{ "a" : "0xb0", "s" : "0x2" },

{ "a" : "0xb4", "s" : "0x2" },

{ "a" : "0xb8", "s" : "0x2" },

{ "a" : "0xbc", "s" : "0x2" },

{ "a" : "0x4d0", "s" : "0x2" }

],

"MATH" :

[

{ "a" : "0xf0", "s" : "0x1" }

],

"LDRC" :

[

{ "a" : "0x2e", "s" : "0x2" },

{ "a" : "0x4e", "s" : "0x2" },

{ "a" : "0x61", "s" : "0x1" },

{ "a" : "0x63", "s" : "0x1" },

{ "a" : "0x65", "s" : "0x1" },

{ "a" : "0x67", "s" : "0x1" },

{ "a" : "0x80", "s" : "0x1" },

{ "a" : "0x92", "s" : "0x1" },

{ "a" : "0xb2", "s" : "0x2" },

{ "a" : "0xffff", "s" : "0x1" },

{ "a" : "0x1800", "s" : "0xff" },

{ "a" : "0x800", "s" : "0x80" }

],

"RTC" :

[

{ "a" : "0x70", "s" : "0x8" }

],

"TIMR" :

[

{ "a" : "0x40", "s" : "0x4" },

{ "a" : "0x50", "s" : "0x4" }

],

"SMC" :

[

{ "a" : "0x300", "s" : "0x20" },

{ "a" : "0xfef00000", "s" : "0x10000" }

],

"EC" :

[

{ "a" : "0x62", "s" : "0x1" },

{ "a" : "0x66", "s" : "0x1" }

],

"PDRC" :

[

{ "a" : "0xfed10000", "s" : "0x8000" },

{ "a" : "0xfed18000", "s" : "0x1000" },

{ "a" : "0xfed19000", "s" : "0x1000" },

{ "a" : "0xe0000000", "s" : "0x10000000" },

{ "a" : "0xfd000000", "s" : "0x1800000" },

{ "a" : "0xfed20000", "s" : "0x20000" },

{ "a" : "0xfed90000", "s" : "0x4000" },

{ "a" : "0xfed45000", "s" : "0x4b000" },

{ "a" : "0xff000000", "s" : "0x1000000" },

{ "a" : "0xfee00000", "s" : "0x100000" }

],

"MEM2" :

[

{ "a" : "0x20000000", "s" : "0x200000" },

{ "a" : "0x40000000", "s" : "0x200000" }

]

}

}



Model: MacBookPro14,3, BootROM MBP143.0167.B00, 4 processors, Intel Core i7, 3,1 GHz, 16 GB, SMC 2.45f0

Graphics: kHW_IntelHDGraphics630Item, Intel HD Graphics 630, Built-In

Graphics: kHW_AMDRadeonPro560Item, Radeon Pro 560, PCIe, 4096 MB

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.21.171.131.1a1)

Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Apple USB Ethernet Adapter, Ethernet, en9

Network Service: iPhone, Ethernet, en8

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: Hub

USB Device: iPhone

USB Device: Apple USB Ethernet Adapter

USB Device: TUSB3410 EECode Ser

USB Device: Texas Instruments USB Billboard Device

USB Device: iBridge

USB Device: Hub

USB Device: TUSB3410 EECode Ser

USB Device: Texas Instruments USB Billboard Device

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2

Nov 13, 2017 12:43 AM in response to NWDK

Try turning wi-fi off before you put your MBP to sleep and see what happens. I've been doing it for a couple of weeks now and haven't had one crash since then.


I know it's a pain but it's better than having to recover from a crash every time you wake your computer up. I've been to the Apple Store a couple of times over this and they have been no help, and the official word I was told is that Apple is not replacing any MBP's that have this error.

Dec 7, 2017 12:33 PM in response to icarrus

Apple informed me via my filed RADAR (internal bug report) that this issue is fixed in macOS 10.13.2. I haven't upgraded yet, but if others would like to try that and report back that would be helpful. In my case the crash occurred with a LG 4K USB-C monitor. My workaround was to wake the laptop from sleep, authenticate, and then plug in the monitor. That has been my workaround for this for the past year. I was able to consistently crash when I plugged in the USB-C cable to the LG monitor before the laptop fully woke up from sleep.

Dec 13, 2017 4:04 AM in response to ringhio990

Still a problem for me too. If you read up-thread you'll see I started shutting off wifi (wifi menu -> turn wi-fi off) before I put the MBP to sleep. The problem has gone away since I started doing this.


The other day I forgot and simply put my MBP to sleep, when I tried to wake it I got the freeze/kernel panic. So, maybe this all has something to do with the wifi. I'm not sure, all I know is that its never happened since I started shutting off wireless before sleeping.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro 2016 touch bar randomly crashes

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