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Control Strip (Touch Bar) randomly disappears

This is going to be rather frustrating to people who are reading it because I have a tremendous lack of reasoning or proof for when/how this problem occurs but it seems to be that after roughly 15-20 minutes of use, the control strip will go completely black except for the siri icon located in the far right corner next to the touchID sensor. I would try switching applications to get it to reappear but nothing got it to show up until I went into system preferences>keyboard>customize control strip. Anyone else been seeing this issue?

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.1)

Posted on Nov 30, 2016 8:57 AM

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53 replies

Feb 18, 2017 2:31 PM in response to Matt_Sanford

I've also had a similar problem, although it seems to be tied to the application that I'm currently running. For example, I was using iMessage and after about 15-20 minutes of use, the Touch Bar went completely black, but when I opened Finder or Mail, it would awaken the Touch Bar with the options for that particular application. I found that if I quit iMessage and reopened it, it would work fine again for another 15-20 minutes and then I'd have to restart it again. I hoping this is just a little bug that they'll fix soon.

Mar 2, 2017 7:10 PM in response to Matt_Sanford

Here is my quite different version. 13" MacBook Pro, no external anything. Started tonight, and happens EVERY TIME I tap the emoji button on the left when I'm in FaceBook. Have Photos open: when I move the cursor to it, the touch bar reappears, when I move it to the Safari window and tap, it goes dark. BTW, JUST got my two month old MB Pro back from apple because the shift and space bar stopped responding. Miss the old days when Apple products worked w/o issue.

Mar 18, 2017 9:13 AM in response to hadschii

I still have the problem. After I open my mac the touch bar shows. But if I am inactive for a while, the backlight of keyboard goes off as well the touch bar. When I press keyboard (space bar) the lights is back, but not touch bar. Pressing fn brings touch bar. After than I run Parallels Client remote application (I set F1-F10 to be use) and remote to my work pc. I was inactive for a while and touch bar disappear. pressing fn, brings back F1-F10 but not esc

Mar 22, 2017 8:47 AM in response to Matt_Sanford

Writing you from March 22. Still no news about it. It looks more like a software problem. As you know TouchBar runs on a separate chip which uses watchOS. And I'm sure it's a software problem.


Seriously, I have the same problem since the beginning of December (2 weeks after purchase). I had hopes for software updates, none of those updates helped. They are "fixing bugs" in new updates, but they can't fix their new MacBooks "killer feature". I hope for the next software update.


I've found 2 temporarily fixes.

1st fix: just press Fn button once. It should bring back all buttons for some time.

2nd fix: reset NVRAM. It helped me for 2-3 days. Then again the same problem.


There is no any permanent fix at this moment. Sorry.

Apr 2, 2017 6:12 PM in response to afunix

Updated to 10.12.4 last night.


Problem persists.


I use an external monitor. The touch bar disappears after a fairly short while of use. Pressing the FN button does nothing. It is so far gone that the option "System Preferences->Keyboard->Customize Control Strip" actually disappears at the same time. I mean, the button is just not there.


Between this, and the lack of non-retina display support, and the horrible bugs with the Apple-recommended 21.5" monitors, and the lack of any useful docks (still!)... I'm sending this broken iThing back today.


Is it customary for Apple to provide no feedback in threads like this?

Apr 3, 2017 5:03 AM in response to gch

Updated to 10.12.4. fine for a few days, doing it again now. Also occassionally the mbp display dims itself for no reason, and videos are mute until I use the touch bar and volume slider... Apple just don't give a s**t.


3 of my colleagues have now bought Windoze machines, and they were all Mac champions, until they hiked the prices with the new models.

Control Strip (Touch Bar) randomly disappears

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