Macbook Pro Touch Bar - Consolidated Crash Discussion
Hi - trying to create a consolidated view of the various discussions of crashing with the new MBP with Touch Bar. There are a few overlapping discussions, and/but I thought it would be good to have a central place for people to refer to, and to share what they have been trying. I always find it is hard to track down useful info, but this seems widespread enough that combining forces should be worthwhile. I am also trying to put up as much useful info as I can - feel free to request additional info/logs if helpful and I'll post what I can.
Please link to other related threads in replies if helpful.
My situation:
- I have the 15" MBP with Touch Bar (maxed out, except for only 1 TB SSD). Generally pretty happy with it, except:
- Shortly after setting it up, I started experiencing intermittent crashes with reboots. This were highly varied in time and seeming cause. A few flavors:
- Happened overnight while plugged into my Thunderbolt dock/monitor/keyboard/Drobo/etc. setup
- Happened while sleeping (e.g., I'd wake from sleep to find myself rebooting), both on and off the charger.
- Happened while sitting around not plugged into anything but the charger.
- For these crashes, MOST of the time, I would get to "Your computer crashed" popup after reboot, though not always.
- For my initial setup I used the migration assistant to move over. I have been using the migration assistant for a long time. Almost certainly too long. Over a decade. This is probably relevant. Was migrating from a 10,1 Retina MBP (I think 2013?).
- I push my mac fairly hard with utlities and apps. This is also probably relevant. Even with my new from-scratch rebuild, I already have a dozen or so utlities/menu bar apps running that I use regularly.
Current status (as of 12/3/2016):
- After talking with Apple support and going through all the usual suspects (let's do an SMC reset! let's do whatever "resetting the PRAM" is called now!), my rep wanted to backup/wipe the computer and try running clean for a day to determine if it was a software issue or hardware problem. I was perhaps cranky at this point and he transferred me over to a sales rep. Saee important note below.
- After getting mostly over my crankiness (sorry, Anthony), I did as requested on my own, backup and reformat to scratch. I have been slowly re
As an aside - as much of a pain as this has been, it's probably good for me. I've already saved ~200 GB of space on stuff I probably didn't really use/need any more. YMMV.
- All that being said: I thought I was doing pretty well, as I had gone 24 hours without a crash. However - in the last 12 I have had two.
- Both have been the same: laptop running, plugged into power and nothing else. The screen locks up, and then I get the dark gray "Your Machine Has Restarted" in lots of languages screen. I did NOT get the popup Crash Reporter after rebooting either time however (which is worrisome).
- I have been slowly adding apps to my standard set. I'll try taking some out and see what happens.
Important note:
In talking with the Sales Rep, she claimed that we are currently in the Holiday Return Policy period - under which we have more time to return machines than the usual 14 day period. I am taking her at her word (I asked them to add that to my file) and continuing to try to test my MBP for a little while before I give up, in the hopes that I really can return it later if it continues to die repeatedly. Again, YMMV, and I haven't tested it yet, but you may want to ask about this if you have reached the point of giving up but are past your 14 days.
Apps/Utilities I have reinstalled of significance:
Listing a few apps that I have reinstalled, that seem plausible to be related as they do weird things, in the hopes that it really is software (all latest version except where noted):
- TextExpander 5.1.4 - this is the pre-subscription version, and currently my primary suspect a) because it is an older version and b) because I had another issue with an app crashing that I narrowed down to this (under a different user). Currently off.
- Hyperdock. Currently on but will not boot on restart (to rule out next crash).
- Others running regularly, in no particular order: Keyboard Maestro; Bartender 2; Dropbox; Google Drive; Evernote, Divvy, 1Password, Hazel, Screen Sharing Menulet, iStat Menus, Slack, Mailplane 3
Other Threads I have been watching:
Brand New MacBook Pro 15" crashes and restarts randomly
Feel free to comment/add more. Hopefully we can narrow down crashes across the line.
MacBook Pro (15-inch, Late 2016), iOS 10.1.1
