Powerbeats 3 blinking white light

Powerbeats3 never achieve "fully charged" status. When plugged into a power source remains at the pulsating red for hours.


Once unplugged and attempting to power on, indicator light flashes white 3 times and pauses briefly before 3 white flashes again. It is never discoverable under bluetooth devices.


Furthermore, if you hold the power button for longer than 10 seconds and release; it will blink red/white/red/white/red/white a brief pause then 3 white flashes.


I've already tried "resetting" the Powerbeats3 by having plugged into a power source and holding down the power and volume down button for longer than 5 seconds on multiple occasions.


I have yet to implement the firmware upgrade but I will be able to in a few hours. I'm almost positive that this updater will indicate that I'm on the latest firmware as I had just picked these up from an Apple store yesterday and I'll be back to square one.


Is there a solution to this or has anyone ran across this exact same issue? What do the flashes mean?

[Re-Titled by Host]

null-OTHER, Powerbeats3

Posted on Dec 8, 2016 1:34 PM

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Posted on Feb 28, 2018 2:02 PM

ℹℹℹℹ🙂 What Tony Surphman said above worked for him , worked for me!! Finally

I plugged the headphones in with charger cord to computer even though they were at 98%, then i held the power button down and the down volume at same time like i was going to reset, then when the red light came on i unplugged the power cord. This fixed my three blinking lights. I then got the continous white flashing lights saying they were ready to pair when i turned them on. I paired them and they are working great now.


I will try to update after a week to see how this does.


Mark

79 replies

Jun 1, 2017 4:46 AM in response to S.SubZero

I was having a similar problem. I would get three blinking white lights then nothing after I pressed the power button. Power button - three white lights - nothing. Never got red lights. Turns out the battery was dead? I did the reset, Hooked them up to the charger for about 10min and was able to re-pair to my phone. Simple but something i didnt think of for a little while. Hope this helps some of y'all.

Jun 10, 2017 2:19 PM in response to romJones

This has happened to me 4 times now in less than 6 months, first time the PW3 stopped working so Apple replaced them, second time I spoke with apple support, they told me to reset them but didn´t work so they wanted to replace my PW3 a second time, I waited 30 minutes or so and they started working again, third time it happened I didn´t even bother to contact Apple, I connected them to my Mac, unplugged them and powered them on, it worked, went to the gym and for the 4th time it happened I reset them, waited 30 minutes, shook them a bit and then tried to powered them on and it worked.

I still don´t know what is causing this but this is my second pair and it looks like all of them are failing, asked for a refund but Apple didn´t want to give me the money back.

Have you found a better solution to this? This is an old thread.

Jun 17, 2017 4:41 PM in response to romJones

I was doing my running exercise and then they just turn off and didn't turn back on I tried restarting them again but they won't so I went home and just charge them again but the weird part is that they were at 94% then drop at 86% before I even hit my half way mark of my running exercise so I just went home and starting to charge them if they won't then I'll just call apple

Jul 1, 2017 5:59 PM in response to romJones

So today I figured it out some thing happened with my power beats the three blinks and then I held it down for a while and it went to red and white I turned my iPhone off and the turned it back on went to settings and pushed "turn bluetooth back on" my device showed up and I paired it. My beats 3 still was blinking three time so I started playing music and then I held down the power button on them and they turned right off and now they work fine :)

Jul 9, 2017 10:17 PM in response to Nickfe

Yeah they lose connection due to sweat, because they will run all day if I'm not sweating but as soon as the my get humid/wet exit sound and three white blinks. So I wear a Nike heatband and whipe with towel throughout all workouts though when working out very hard you just can't avoid them losing connection which is ********. Going to buy regular non Bluetooth beats eventually.

Jul 13, 2017 5:33 AM in response to romJones

This is pathetic. I purchased my PB3 yesterday and they are doing this. It sits on the charger with a red light illuminated for about 10 minutes before the light turns off. When I pick up the headset I get a flashing red/white/red/white. I try to turn the headset on, 3 flashing red lights. I expected more from this product, especially since it happens to a lot of people. What a shame apple, what a shame

Jul 13, 2017 8:00 AM in response to romJones

thanks. but these are sold as headphones for working out, and are supposed to be "sweat resistant." This issue is a defect, which in typical Beats and Apple fashion, the company refuses to admit to. Beats headphones are complete garbage. I have 2 different beats and both have failed multiple times in the first year and the only correct solution is to continue complaining to apple and pressing them to replace your headset, which they will do within the first year of ownership. When they are forced to replace enough of these, they might actually correct their awful production process at Beats.

Jul 23, 2017 2:15 PM in response to S.SubZero

too bad the headphones are garbage but I am glad to find out I am not the only one having this problem. My first pair quit completely and my second pair is doing exactly what you describe- quits 20-30 minutes into a workout and then I get the 3 blinking white lights. So far I have been able to reboot them and pair with my phone, but they conk out every time.

Jul 26, 2017 9:25 AM in response to gibsly

Have also developed this fault, very unimpressed, going on a fortnight's holiday tomorrow. This is Beats response on Twitter....(not really helpful, and obviously there's no home solution)


Thanks for clarifying this for us. We can set up a mail in repair for you if you'd like. We'll need a few more details from you first. Would you send us photos of your Beats? We'd like to see the left and right sides and any labels that identify the model.

We'll also need your Beats serial number. This article will help you locate it: beats.is/2eztkcV

Please send us a copy of your receipt as well. We'll use this to determine the status of your limited warranty. If you don't have it, most retailers are great about printing you a copy.

Finally, we’ll need your shipping information.

Full Name:

Mailing Address:

Email Address:

Phone Number:

Aug 17, 2017 8:38 PM in response to romJones

Forget your device in the Bluetooth settings if it is in there. Then hold down the pause button and the power button at the same time for about 10 seconds and try powering your beats back on. It worked for me and mine weren't connecting and were charged and brand new. They would blink white three times and when held down for more than 10 seconds would blink white and red.

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Powerbeats 3 blinking white light

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