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DJPort2008 Author

Level 1

27 points

What happened to my downloaded videos in iOS 10.2?

I updated to iOS 10.2 on my iPhone 6 and seem to have lost my downloaded videos.

Before I would go to the "Videos" app and look under the 'home videos' button but that's not there anymore. It's not in this new "TV" app either. I can't find any of the TV episodes either that I've downloaded from iTunes.

I plugged in my iPhone to my computer and tried to drag them from my iTunes into my iPhone but nothing happened. In iTunes I looked under Devices-IPhone-Movies, and the movies were listed there but I can't actually find them on my iPhone itself (when I used iTunes to look at my iPhone content, TV episodes and home movies that I've previously put on this iPhone now have a circle with an exclamation mark inside next to them).

If I had to just put my TV shows and downloaded home movies on this iPhone again, that would be mildly inconvenient/tedious but doable.

Can anyone help me get my TV shows I've purchased and my home movies back on my iPhone?

Posted on Dec 12, 2016 9:59 PM

Top-ranking reply

Jeffs64

Level 1

12 points

Posted on Jan 2, 2017 10:44 PM

I just now figgered it out. I opened iTunes on my PC 64 bit Win 10 Pro

Went to my library. Under the "Movies" section there were no download videos. Under "Home Videos" all of my Videos were there. So as what was said in this forum I changed them to "Movies" The easiest way is to just do one first. Here's how. Right click on the Video then go down to "Get Info" When the next screen opens near the top of that screen in the center there is a tab that says "Options". Click on that. The next screen change the video type to "Movies" Then resync your iPhone / iPad If that works you and can go back to your home movies sceeen in iTunes and do Control A then change all of them at the same time. That worked perfectly for me. All of 150 downloaded videos are on my iPhone 5S. and my iPad Mini 2. If your Wifi is on your home sharing will work as well. Hope that helps

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100 replies

egruber

Level 1

103 points

Jan 5, 2017 5:48 AM in response to BBates25

I reported the issue to Apple via the Beta feedback and was actually contacted by an engineer who requested diagnostic info from my laptop and phone. i will let you know if I hear more.

Jeffs64

Level 1

12 points

Jan 5, 2017 2:08 PM in response to rwraysmith

I Have the problem as well but no big. I guess Apple wants you to connect to iTunes and keep your devices updated. Probably a way to keep people from jail brakeing.

Jan 25, 2017 5:46 PM in response to DJPort2008

This appears to have been fixed either in the new iTunes 12.5.5.5 or the iOS 10.3 Beta. All works well now.

egruber

Level 1

103 points

Jan 26, 2017 12:52 PM in response to paradeigmas

It's 10.3 Upgrading iTunes alone didn't fix it. Once I installed 10.3 I could install them as Home Movies. Just as I did under the Videos App.

Feb 2, 2017 2:51 PM in response to egruber

I installed 10.2.1 on IPAD and videos showed up.

BnaMark

Level 1

4 points

Feb 12, 2017 6:20 PM in response to Leonardov

That's funny, mine were movies and it was iTunes on my Mac that changed them to home videos. I knew I shouldn't have upgraded, instead of making things easier they make the harder.