Airpods connected once, now won't connect, keep flashing amber. Definitely charged! Any suggestions?

Received the airpods today. They worked for a couple hours, switched from iPhone 7 to Mac and back and then took a break. Now trying to use them and they apparently unpaired and won't pair again. The case and airpods are definitely charged and currently sitting on a charger. Have tried restarting phone, turning bluetooth on/off. I'm running the latest version of iOS and macOS. Any suggestions or time to make an genius appointment?

Posted on Dec 19, 2016 1:23 PM

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Posted on May 22, 2017 8:20 AM

For anyone still having issues, the fix for me was to close the AirPods case (with the ear buds inside) and wait 15 seconds. Then reopen them. If the white light is still pulsing after re-opening, then you may not have left the lid closed long enough. After doing this, when my phone prompted me to hold the button on the case down, the AirPods connected within a matter of seconds.

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May 22, 2017 8:20 AM in response to @Chris

For anyone still having issues, the fix for me was to close the AirPods case (with the ear buds inside) and wait 15 seconds. Then reopen them. If the white light is still pulsing after re-opening, then you may not have left the lid closed long enough. After doing this, when my phone prompted me to hold the button on the case down, the AirPods connected within a matter of seconds.

Sep 1, 2017 7:40 AM in response to sir dir

Then unpair them on all your devices, otherwise they won't get in pairing mode when you press the button on the case.

If they are still showing up on your iCloud.com account, than it is so cause one of your devices has not yet received the push update from iCloud for the removal of the AirPods.

When you pair them again successfully, also change their name. This might as well also let the system have another trigger for the pairing state of the AirPods which will be pushed to all your devices.

It's more complicated to explain it via text than actually doing it.

Sep 1, 2017 8:11 AM in response to sir dir

Before redoing the unpair from all your devices, try to let them play the sound from "find my iPhone" application and check if your iPad is the one that will sound instead of the AirPods.

When I did the pair again, also, I did in my MBPro instead of the iPhone, and changed the name from there. That is done in the Bluetooth System Preferences pane on MacOS.

Most likely than not there is still one device which "hijacks" one of your AirPods.

Sep 1, 2017 2:32 PM in response to sir dir

Ok. Have you tried to pair having only the right earbud (the one you say it is giving you trouble) inside the case? The led should become fixed white while pressing the pairing button on the case, and after 20-30 seconds the iPhone should prompt the AirPods pairing panel. At first I got mine working again with this procedure.

Jan 26, 2017 10:38 AM in response to @Chris

I've got the same issue, just now. None of the suggested methods to pair them have succeeded. When I hold the case close to my iPhone I get a "Not your AirPods" screen, I tap "Connect", and then get another dialog that says to hold the button on the back of the case. Then I get another "Not your AirPods" screen, ad infinitum.


Any luck getting them reconnected? The AirPods no longer appear in Bluetooth settings, so I was never able to disconnect them from my iCloud account. I suspect there's some setting stored in iCloud that's not been cleared, and it's preventing the AirPods from properly reconnecting.

Sep 1, 2017 7:59 AM in response to sir dir

I had the same problem and it was like one of the AirPods Bluetooth beacon was "hijacked" by one of my devices. Making them play the sound from "find my iPhone" application, had the result that the "offending" device and not the AirPods was playing the sound!

Rename them, trust me on this one, and the problem won't occur you again in the next days. I was in your same situation and I also had to troubleshoot for two days. Other than that, I am very satisfied with this product and I had it for months now without experiencing any hiccup until this thing had happened.

Sep 1, 2017 7:52 AM in response to Rayced

Hm, they were still showing up on one of my iPads. Only could 'ignore' them, as they weren't connected. But even after hitting ignore, they still showed up. But when I checked the case a few seconds later, it was in fact flashing white. And when I pressed the button for 15 seconds it finally flashed amber 3 times or so. Now both pods are working for the time being (usually after 2 days or so one of them stops working again, but we'll see). Don't know if the 'igonore' helped or whether something finally timed out around the same time.

Thanks for your help.

Apple product are sometimes so 'simple' it gets really hard to debug them.

Sep 1, 2017 3:15 PM in response to sir dir

When the earbuds are inside the case, to let them chime via Find My iPhone you ought open the case lid, otherwise it'll hang on and then give up after some minutes (sending you a notification that a sound will be played as soon as they are visibile again).

When I was in your same situation, and I did this, I got the iPad playing the sound instead of them and I realized that everytime I was un-pairing them, the iPad was not getting the notification to forget them and they were still in its Bluetooth paired devices list.

Another thing that would be good to do is to wait a bit before pairing them again, having them inside the case with the lid closed, eventually also trying to reset them not being in range of any Bluetooth device to make sure they won't attempt to pair while resetting them.

Sep 1, 2017 9:54 AM in response to Rayced

Yes it was just visible in bluetooth as it has been on other apple devices.. and once you delete it from icloud it went away there, too. I now paid attention: I just need to put the right pod back into the case and it's GONE.

The left one just works fine. But the right one won't come back once I take it out of the case.

Anyway, I switched ALL other apple devices but my iPhone off now, also switched most other devices that use bluetooth off... reset the airpods... and I'm going to wait now for some time and re-pair again.

Sep 1, 2017 2:58 PM in response to sir dir

Ok got it. Have you also tried to use the "find my iPhone" app to let them chime while they are inside the case? One more thing to check is a very trivial one, but it could be usefu: having given that the AirPods can be also used one at the time, I would also try to put back in the case firstly the right earbud (in your case the one which is giving problems), and then the other one. Also do this while listening to music/ watching something in the device so you can check if when removing that earbud from your ear the system will get the message to pause the music/video as it should (I am assuming here you haven't switched this feature off in the AirPods settings).

Apr 1, 2017 1:11 PM in response to @Chris

I figured it out – pair the earbuds one at a time.


My L earbud had a green status light, my R earbud would cause the light to blink white.


- Start with the 'green' earbud in the case, top open, near the phone

- Push the button until the green light flashes white.

- The regular "connect" menu should show up.

- Take the earbud out, test that it works.

- But both earbuds in the case

- Close the lid and wait 15 seconds

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Airpods connected once, now won't connect, keep flashing amber. Definitely charged! Any suggestions?

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