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Airpods connected once, now won't connect, keep flashing amber. Definitely charged! Any suggestions?

Received the airpods today. They worked for a couple hours, switched from iPhone 7 to Mac and back and then took a break. Now trying to use them and they apparently unpaired and won't pair again. The case and airpods are definitely charged and currently sitting on a charger. Have tried restarting phone, turning bluetooth on/off. I'm running the latest version of iOS and macOS. Any suggestions or time to make an genius appointment?

Posted on Dec 19, 2016 1:23 PM

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Posted on Jan 26, 2017 10:38 AM

I've got the same issue, just now. None of the suggested methods to pair them have succeeded. When I hold the case close to my iPhone I get a "Not your AirPods" screen, I tap "Connect", and then get another dialog that says to hold the button on the back of the case. Then I get another "Not your AirPods" screen, ad infinitum.


Any luck getting them reconnected? The AirPods no longer appear in Bluetooth settings, so I was never able to disconnect them from my iCloud account. I suspect there's some setting stored in iCloud that's not been cleared, and it's preventing the AirPods from properly reconnecting.

43 replies

Sep 1, 2017 8:53 AM in response to sir dir

Sorry I can't really be helpful with Apple TV cause I don't own one, though I have 0 experience on that device and how it works in conjunction with others and with iCloud.


Anyway, the device which was keeping a reference to the old AirPods name should also be the one that "hijacks" one of them. Perhaps it'll be good to restart it, and when it has booted again access your iCloud account from it in the Preferences. This might as well make it sync again with iCloud, and also let its Bluetooth daemon restart with a clean state (perhaps its Bluetooth daemon cache got corrupted).

Sep 1, 2017 9:54 AM in response to Rayced

Yes it was just visible in bluetooth as it has been on other apple devices.. and once you delete it from icloud it went away there, too. I now paid attention: I just need to put the right pod back into the case and it's GONE.

The left one just works fine. But the right one won't come back once I take it out of the case.

Anyway, I switched ALL other apple devices but my iPhone off now, also switched most other devices that use bluetooth off... reset the airpods... and I'm going to wait now for some time and re-pair again.

Sep 1, 2017 2:32 PM in response to sir dir

Ok. Have you tried to pair having only the right earbud (the one you say it is giving you trouble) inside the case? The led should become fixed white while pressing the pairing button on the case, and after 20-30 seconds the iPhone should prompt the AirPods pairing panel. At first I got mine working again with this procedure.

Sep 1, 2017 2:40 PM in response to Rayced

Yes, I tried that. I'm not sure, but I think after that just both were paired, as usual.

Right now, I can always pair the 2 pods correctly, but after storing them in the case, the right one won't re-connect anymore.

When I 'forget' the devices, reset airpods and re-pair again, it works again until I put the pods away.

I haven't retried in the last few hours. Thought maybe some things might time out/propagate after a while.

Sep 1, 2017 2:58 PM in response to sir dir

Ok got it. Have you also tried to use the "find my iPhone" app to let them chime while they are inside the case? One more thing to check is a very trivial one, but it could be usefu: having given that the AirPods can be also used one at the time, I would also try to put back in the case firstly the right earbud (in your case the one which is giving problems), and then the other one. Also do this while listening to music/ watching something in the device so you can check if when removing that earbud from your ear the system will get the message to pause the music/video as it should (I am assuming here you haven't switched this feature off in the AirPods settings).

Sep 1, 2017 3:05 PM in response to Rayced

I have tried 'find my iPhone' but when I did, is just said 'waiting for sound to play'. Problem is, when both pods work, it'll certainly work, when the right one doesn't work anymore only the left one will, I guess. I can try again.

When I take the right one out of my ear the sound stops. when I put it back in it continues. When I put the right one in the case, it won't play anymore (no startup sound either) When I put both in the case, only the left one will play again.

BTW now I'm unable to reset the case again. Bluetooth is disabled on all (apple) devices but 1 iPhone and my apple watch. The airpods don't show up anymore on either device. Argh.

Sep 1, 2017 3:15 PM in response to sir dir

When the earbuds are inside the case, to let them chime via Find My iPhone you ought open the case lid, otherwise it'll hang on and then give up after some minutes (sending you a notification that a sound will be played as soon as they are visibile again).

When I was in your same situation, and I did this, I got the iPad playing the sound instead of them and I realized that everytime I was un-pairing them, the iPad was not getting the notification to forget them and they were still in its Bluetooth paired devices list.

Another thing that would be good to do is to wait a bit before pairing them again, having them inside the case with the lid closed, eventually also trying to reset them not being in range of any Bluetooth device to make sure they won't attempt to pair while resetting them.

Sep 1, 2017 3:19 PM in response to Rayced

Yes I'll try to reset them out in the garden next 😉 ... I just realised they probably can't play a sound when in the case, so I took them out and only the left one started playing. So either this time the right one didn't get 'revived' or it had already died again. For sure no other device starts playing instead of the airpods.

Dec 20, 2016 9:13 AM in response to @Chris

Hi @Chris,

I understand that you are wanting to use the AirPods, but they won't pair again to your iPhone. You did great troubleshooting steps thus far. I'll be happy to provide some additional information.

Use your AirPods​

If you can't set up your AirPods

If you don't see the setup animation when you try to set up your AirPods with your iPhone, follow these steps. After each step, try to set up your AirPods again.

  1. Make sure that your AirPods are charged.
  2. Close the lid, wait 15 seconds, then open the lid. The status light should flash white.
  3. If the status light doesn't flash white, press and hold the setup button on the back of the case until you see the status light flash white.
  4. Still can't set up your AirPods? Press and hold the setup button for at least 15 seconds, until you see the status light flash amber a few times and then flash white.
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Airpods connected once, now won't connect, keep flashing amber. Definitely charged! Any suggestions?

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