Airpods connected once, now won't connect, keep flashing amber. Definitely charged! Any suggestions?

Received the airpods today. They worked for a couple hours, switched from iPhone 7 to Mac and back and then took a break. Now trying to use them and they apparently unpaired and won't pair again. The case and airpods are definitely charged and currently sitting on a charger. Have tried restarting phone, turning bluetooth on/off. I'm running the latest version of iOS and macOS. Any suggestions or time to make an genius appointment?

Posted on Dec 19, 2016 1:23 PM

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Posted on May 22, 2017 8:20 AM

For anyone still having issues, the fix for me was to close the AirPods case (with the ear buds inside) and wait 15 seconds. Then reopen them. If the white light is still pulsing after re-opening, then you may not have left the lid closed long enough. After doing this, when my phone prompted me to hold the button on the case down, the AirPods connected within a matter of seconds.

43 replies

Sep 1, 2017 7:15 AM in response to Rayced

Thanks. But now things are even worse. They still show up in icloud (even as I deleted them again from my iphone and it asked me whether it's ok to delete them, also from icloud). But they show up as offline. I have a lot of iOS devices, those I checked so far don't have airpods paired..

But not no matter how long I pres (be it 2 seconds, be it 30 seconds) the light comes on solid white, but as soon as i let go of the button the led changes immediately back to green (blinking)

Sep 1, 2017 8:53 AM in response to sir dir

Sorry I can't really be helpful with Apple TV cause I don't own one, though I have 0 experience on that device and how it works in conjunction with others and with iCloud.


Anyway, the device which was keeping a reference to the old AirPods name should also be the one that "hijacks" one of them. Perhaps it'll be good to restart it, and when it has booted again access your iCloud account from it in the Preferences. This might as well make it sync again with iCloud, and also let its Bluetooth daemon restart with a clean state (perhaps its Bluetooth daemon cache got corrupted).

Sep 1, 2017 2:40 PM in response to Rayced

Yes, I tried that. I'm not sure, but I think after that just both were paired, as usual.

Right now, I can always pair the 2 pods correctly, but after storing them in the case, the right one won't re-connect anymore.

When I 'forget' the devices, reset airpods and re-pair again, it works again until I put the pods away.

I haven't retried in the last few hours. Thought maybe some things might time out/propagate after a while.

Sep 1, 2017 3:05 PM in response to Rayced

I have tried 'find my iPhone' but when I did, is just said 'waiting for sound to play'. Problem is, when both pods work, it'll certainly work, when the right one doesn't work anymore only the left one will, I guess. I can try again.

When I take the right one out of my ear the sound stops. when I put it back in it continues. When I put the right one in the case, it won't play anymore (no startup sound either) When I put both in the case, only the left one will play again.

BTW now I'm unable to reset the case again. Bluetooth is disabled on all (apple) devices but 1 iPhone and my apple watch. The airpods don't show up anymore on either device. Argh.

Apr 3, 2017 10:53 PM in response to BeauRoberts

I had the same problem – my previously paired AirPods displayed a "Not Your AirPods" error message, holding the setup button didn't resolve the "Hold Button" prompt.

Also, if only the left earbud was in the case, the status light was solid green. If both earbuds (or just the right) were inserted, the status light flashed white.


The solution – pair the AirPods one at a time.

  1. Insert only the 'green' earbud in the case, case lid open, near the phone.
  2. Push the setup button until the green status light flashes white.
  3. The regular "connect" screen shows up on the device (fixes the "Not Your AirPods" problem).
  4. Connect the AirPod like usual.
  5. Put the other earbud in the case.
  6. Close the case lid.
  7. Turn the device's Bluetooth OFF and wait 30s.
  8. Hold the setup button down for 30s (closed case lid).
  9. Turn the device's Bluetooth ON.
  10. Open the case lid - problem solved!

Mar 4, 2017 9:34 AM in response to @Chris

I just finished a chat with apple support. They said the unit is defective and that my 3 day old airpods would need servicing. If you're encountering this problem and the above troubleshooting doesn't help you, you're in the same boat as me. Just hope they break shortly after purchase so you're not hit with a repair fee.


The thing that makes me nervous is that I'm positive they're being replaced from the same production batch.

Mar 5, 2017 6:47 AM in response to aagresta

Surprise! The AirPods paired with my iPhone. From start to finish, here's what happened.


1) unpair AirPods from iPhone

2) follow the procedure to pair AirPods (AirPods pair as "not your airpods")

3) pairing dialog hangs

4)cancel pairing

5) try to pair AirPods

5a) AirPods status light flashing white

5b) pairing dialog doesn't appear when case lid opened

5c) device doesn't appear in bluetooth menu

6) reset iPhone settings

7) attempt to pair AirPods

7a) AirPods status light flashing white

7b) pairing dialog doesn't appear when case lid opened

7c) device doesn't appear in bluetooth menu

7d) attempt paring on an iPad linked to the same iCloud account (no pairing dialog, no device in bluetooth menu)

8) give up

9) come back 3 hours later

10) open case lid, see status light flashing green

11) close AirPod case lid

12) unlock iPhone

13) open AirPod case lid, press and hold pairing button until status light flashes white

14) pairing dialog automatically appears

15) AirPods pair, become usable


The fact that two separate devices refused to acknowledge the existence of my AirPods tells me that the issue was either account related (as both devices were linked to the same account) or AirPod firmware related.

Mar 11, 2017 12:12 PM in response to aagresta

I Was having the same problem when my AirPods were not linking to my iPad like normal. I manually did the "forget this device" in the bluetooth settings (press the little "i" next to the AirPods on the bluetooth list) but nothing happened. I was about to do with the previous poster said to do and reset everything so I manually forgot the AirPods on the bluetooth setting for my iphone and as soon as I did that they appeared again under new bluetooth devices to pair. SO it was a bit easier for me. Thanks.

May 16, 2017 3:14 AM in response to BHM_Mac

BeauRobert's guide worked for me.


Note that on step 4: "Connect the AirPod like usual", the screen instructed me to hold down the button on the back of the case. I had to hold if down for a long time (30 seconds) on this screen, but afterwards the phone successfully connected to one AirPod. I followed the rest of the steps and could then pair the other one too.


I must say that this experience is quite absurd and I'm just lucky to have found this thread quickly. I've had so many problems with the AirPods already that I'm considering a return.

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Airpods connected once, now won't connect, keep flashing amber. Definitely charged! Any suggestions?

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