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@Chris Author

Level 1

21 points

Airpods connected once, now won't connect, keep flashing amber. Definitely charged! Any suggestions?

Received the airpods today. They worked for a couple hours, switched from iPhone 7 to Mac and back and then took a break. Now trying to use them and they apparently unpaired and won't pair again. The case and airpods are definitely charged and currently sitting on a charger. Have tried restarting phone, turning bluetooth on/off. I'm running the latest version of iOS and macOS. Any suggestions or time to make an genius appointment?

Posted on Dec 19, 2016 1:23 PM

Top-ranking reply

BeauRoberts

Level 1

9 points

Posted on Jan 26, 2017 10:38 AM

I've got the same issue, just now. None of the suggested methods to pair them have succeeded. When I hold the case close to my iPhone I get a "Not your AirPods" screen, I tap "Connect", and then get another dialog that says to hold the button on the back of the case. Then I get another "Not your AirPods" screen, ad infinitum.

Any luck getting them reconnected? The AirPods no longer appear in Bluetooth settings, so I was never able to disconnect them from my iCloud account. I suspect there's some setting stored in iCloud that's not been cleared, and it's preventing the AirPods from properly reconnecting.

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