Level 1

21 points

Airpods connected once, now won't connect, keep flashing amber. Definitely charged! Any suggestions?

Received the airpods today. They worked for a couple hours, switched from iPhone 7 to Mac and back and then took a break. Now trying to use them and they apparently unpaired and won't pair again. The case and airpods are definitely charged and currently sitting on a charger. Have tried restarting phone, turning bluetooth on/off. I'm running the latest version of iOS and macOS. Any suggestions or time to make an genius appointment?

Posted on Dec 19, 2016 1:23 PM

Top-ranking reply

wonotch

Level 1

4 points

Posted on May 22, 2017 8:20 AM

For anyone still having issues, the fix for me was to close the AirPods case (with the ear buds inside) and wait 15 seconds. Then reopen them. If the white light is still pulsing after re-opening, then you may not have left the lid closed long enough. After doing this, when my phone prompted me to hold the button on the case down, the AirPods connected within a matter of seconds.

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43 replies

BHM_Mac

Level 1

21 points

Apr 1, 2017 12:45 PM in response to BeauRoberts

Same issue here.

Apr 2, 2017 7:19 PM in response to BHM_Mac

This worked for me THANK YOU!!!

Apr 23, 2017 3:45 PM in response to BHM_Mac

Thanks so much! I've been having issues with this all day! You saved me a trip to the Apple Store :)

May 2, 2017 7:23 AM in response to @Chris

I had this problem with my iPhone 6s just now. It worked to restart the phone.

May 15, 2017 7:24 PM in response to BHM_Mac

Hello! Yes! Thank you, I tried all recommendation on the thread with no success. This one worked!!

adpcpa

Level 1

4 points

Jun 13, 2017 11:15 AM in response to BHM_Mac

Reset my iphone. Still did not work.

Did items 7-10 and they connected!

Thanks.

Rayced

Level 1

29 points

Aug 28, 2017 7:25 PM in response to BHM_Mac

It worked for me. As soon as I tried to pair the single AirPod giving he connection issue, I got them both working again.

Thank you.

sir dir

Level 1

23 points

Sep 1, 2017 8:02 AM in response to Rayced

Oh I do trust you on this, it makes sense anyway. I did rename them…

I'll keep you informed 😉

sir dir

Level 1

23 points

Sep 1, 2017 8:04 AM in response to sir dir

already had to reset them again, only the left one connected to my iphone...

Rayced

Level 1

29 points

Sep 1, 2017 8:05 AM in response to sir dir

Good, then. Enjoy your AirPods though! :)

Rayced

Level 1

29 points

Sep 1, 2017 10:07 AM in response to sir dir

Hold on I am not following you on this. Which one was the one giving you issues in first instance: the left or the right one?

sir dir

Level 1

23 points

Sep 1, 2017 1:24 PM in response to Rayced

Always the right one is giving me problems.

FarMuf

Level 1

19 points

Oct 5, 2017 2:32 PM in response to BeauRoberts

Like Starr.c,

Have you tried fully resetting the airpods and the phone?

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Airpods connected once, now won't connect, keep flashing amber. Definitely charged! Any suggestions?