AirPods disconnects on calls

Same problem. On iPhone 6s and my AirPods drop frequently during calls with ear-detection enabled or disabled. Phone also becomes unresponsive. Also, pairing with iMac takes a long time and sometimes takes several tries. Toggling bluetooth on/off seems to work.

Using iOS 10.2 6s+ with watch OS 3.1.1 Apple Watch S2, having same issues.

Even worse, there is a new issue recently. The music doesn't stop playing when I take off one AirPod from my ear, and the AirPods get disconnected right after. I had to request for replacement, which means I need to wait for a few days until the new one arrives since I ordered AirPods on Apple.com. It really *****.

Same issue here (Iphone 6s, IOS10.2, Apple watch series 1). I did try just using one airpod trick for phone calls all yesterday and it work flawlessly. Today however, it dropped a call. Still, I am going to just use one for calls until a fix comes.

I've also been able to successfully handle phone calls without drops by using one airpod. There was one exception when I was using the right airpod and a call dropped momentarily but it's not happened when only the left one was being used. However, my sample sizes are not adequate to be conclusive.

Also, I updated to iOS 10.2.1 on my iPhone 6s last night and this morning tried a call with both airpods - the same momentary dropping issue occurred after about 30 seconds into the call.

I am having similar issues. Using an iPhone 7 (VZW) with Air Pods. Frequently my calls drop b/n them. Occasionally, it is my left Air Pod that fails. They are fully charged. I am on iOS 10.2 (14C92).

For a product at this price, I am incredibly disappointed.

Another update from my case.

I was supposed to get return labels to send in my AirPods and the labels never came. The Customer Relations specialist called me about an hour ago and engineering told her they were not collecting any more logs. Given this information it is my hope that they've resolved the issue and hopefully a software update will fix it. If it's deemed to be a hardware issue hopefully they will let us know so we can swap them out.

I have same issue with my AirPods, and have had the same issue in my car with my 6s Plus for months.

The AirPod disconnection is irritating.

The car issue is quite dangerous, as once the bluetooth connection drops, the phone freezes, you cannot speak to the person on the other end of the line. If you don't want to get in an accident, you just have to let the iphone sit for 5 minutes until it can recover from the bluetooth disconnect.

Something I noticed this morning in addition to the problem of dropping calls is that I cannot pair my airpods with the watch. It shows the airpods as an option in the watch but everytime I try switch airplay to them, I get an error that says "make sure airpods are turned on or in range."

I tried repairing the airpods directly to the watch with no success. Repairing them to my phone left me with the same issue.

Anyone else experiencing this?

I am! Usually putting the Watch in Airplane mode for a moment and than turning Airplane mode off allows me to connect.

Noticed though that after the 3.1.3 update they connected without any fiddling around.

(iPhone 6s plus, watch 2)

I have found that the phone is holding any bluetooth connection with the airpods HARD and I have to turn off BT on the phone for a second (notification center works) and then they will connect instantly to the WATCH and then you can use them with the watch and then you can turn BT back on on the phone and it won't interfere.

It's not RIGHT, but that's how you can make it work without a re-pairing or other work arounds. This could be in the area of the interference that is occurring, various devices have a stronghold over the airpods and other devices are secondary - but somehow become primary for a minute - taking connection AWAY from a primary.

I've been having the same issues with drop outs during phone and FT calls.

Testing a few calls on 10.3 right now. My setup is as follows:

iPhone 6S+

Apple Watch S2

In my office I also have a BT speaker that doesn't have a mic. I thought that it was possible that this speaker was causing interference, wresting control away from the AirPods somehow.

I'll let you know how it goes!

Hey all,

10.3 user reporting in. Apple Watch 1st gen, iPhone 6s.

I've tested a few times, and now just with a 45min conference call, and the connection was rock solid. Hoping I haven't jinxed myself...

Can others upgrade to 10.3 and chime in?

Fingers crossed!

I'm backing up my iPhone 6s Plus right now in advance of upgrading to the iOS 10.3 Beta 1.

Since wiping my iPhone, un-pairing my Apple Watch and removing all of my Bluetooth devices, the AirPods have worked much better. That said, there have been a couple of instances where callers could not hear me clearly (causing me to switch to the iPhone's speakers or wired headset). I haven't had any disconnects or dropouts during calls, though. I'm thinking there is something to the theories on multiple Bluetooth devices cancelling out the AirPods connection to the iPhone.

Will report back after a few days with 10.3. I'll keep the Apple Watch unpaired (and no other Bluetooth devices) for now to see if the other audio problems disappear with the new OS.

I just don't see how it can be reasonable for someone to unpair the Watch just to get headphones to work. I cannot imagine how Apple would even conceive that this is something a user would even attempt to try, since the whole pitch of the AirPods vs. other BT headphones is the easy connectivity and switch. I would never unpair the watch, for any purpose, since having bought the watch and paired it, means I'm actually using it! It makes no sense. This should work as advertised.

That said, they connect more easily to the Watch after 3.1.3 and for phone calls using just one AirPod works, just as both work for music or connected to my Mac.

Thus, AirPods work 75%.

I understand. At the moment, I'm fine with the Watch being connected to Wi-Fi only. My use case for the Watch is such that it doesn't need to paired to the phone to be useful. I'm fine waiting for the problem to be fixed via a software patch.

I've actually see the problem of Bluetooth devices disconnecting mysteriously (keyboards and Apple Watch) on my iPhone 6s Plus before getting the AirPods, so my thinking is that it's a problem that's exacerbated by yet another Bluetooth device in the AirPods.