AirPods disconnects on calls

Hi I have an Iphone 6s plus and IOS 10.2.1 and since the upgrade of the firmware to 3.5.1 my airpods start to disconnect during calls. It's really annoying.

I tried to reset them but it didn't help.

Any suggestions?

Tnx

What other Bluetooth devices do you have paired to the AirPods? Apple Watch, Bluetooth keyboards, Tiles, etc.?Have you tried un-pairing everything but the AirPods and see if your connections continue to drop?

True AirPods were the only device connected I don't have a Apple Watch. Though I have setting for hands free car devices but they weren't in range.

I tried already to unpair and even reset the the AirPods without success.

Something happened during the firmware update because prior to it I didn't had any issues.

Do you know if it's possible to roll back the firmware version?

Second Update

AirPods have been upgraded to latest firmware and the problem still persists. Connection handshake between devices seem slightly improved, but they still constantly disconnect when on phone calls.

Yesterday, was on a phone call and the AirPods disconnected just after five minutes. Good news is that they reconnect back very quickly. Bad news is that when they started disconnecting it started happening every five seconds afterwards.

iMac connection issue is still a problem on initial connection. Sound is spotty and cuts out for a good ten seconds and then finally syncs. Sometimes it requires toggling bluetooth on/off which is really annoying as my keyboard/trackpad are connected via bluetooth.

Givan the way the firmware auto-updated, I doubt there's a user-facing way to rollback the firmware.

When you said you reset your AirPods, did you do so by holding down the power button on the AirPod charging case?

Amother thing the Apple Support technician told me to do was to Reset Networking Settings (Settings > General > Reset). While this didn't work for me, it's worth a try since it's less involved and not as time-consuming compared to what I ultimately did, which was to wipe my iPhone clean, restore from an encrypted iTunes backup, and un-pair all other BT devices.

Same issue for me on my iPhone 6S, 99% of the time on phone calls (just very infrequently on very long movies/music sessions). Never happened on my iPad air 2!

Frequency of rouqhly once every 10 minutes! A real pain with this otherwise awesome product!!

Please apple, get your act together and fix this NOW.

I can confirm, hypothetically speaking, that iOs 10.3 beta *could* have resolved the issue. I could've tested it, theoretically speaking, and it could seem that on many many calls I wasn't able to get any disconnection.

I was able to find a workaround that worked for me , I already had several long phone calls without any disconnection with the two airpods on.

All I did is in the Airpods Bluetooth menu of the Iphone I disabled the option called "Automatic Ear Detection".

It seems that the firmware 3.5.1 mess something with it. I hope Apple will resolve this issue because now in order to disconnect my airpods I need to put them in their case but I least I can have a normal phone call.

So far is the worst experience you had with an Apple product. Already 2 months and until now it is impossible to use them correctly.

So far is the worst experience you had with an Apple product. Already 2 months and until now it is impossible to use them correctly.

So far is the worst experience you had with an Apple product. Already 2 months and until now it is impossible to use them correctly.

Grabe un video del error https://youtu.be/vZmMUgFF94A

You hit the nail on the head.

They don't pay me nor do they give me special pricing on new products to be a beta tester...

I simply want Apple to acknowledge the issue and tell me they are working on it (and maybe extend my warranty by a few months 😉)

Today I was able to talk with the automatic ear detection on without any disconnections.

All I did was to wait until the battery was drain out from both airpods and then to charge them again.

It's hardly a good explanation but apparently it was what they called a real hard reset :-)

Yes, my issues went away with 10.3B1 and are still good at 10.3b2. I have left everything else alone and haven't had to mess with my S2  watch at all.

No issues with phone or FaceTime calls, listening to music, or podcasts is flawless too.

I installed 10.3b2 today and have had no drops when using both AirPods in a call - so far. I am using a 6s but not with an Apple Watch. Until this install, I could only have adequate phone call audio continuity when using a single AirPod (regardless which ear). All of this is also with updated AirPod firmware.

Just got a new AirPods and it's the same problem when it's paired with Apple Watch 0 series and iPhone 6s. Unpaired the Watch from iPhone have fixed the issue.

I think the problem is that Apple Watch keeps taking over the AirPods connection from iPhone. There should an option to pair/unpair AirPods to only one device (iPhone) rather than pairing/unpairing for all Apple devices with the same iCloud account. Or the Apple Watch OS should realize when iPhone is on a call with AirPods and not to steal the AirPods connection.

This is an issue for me as well, just got the AirPods Monday, they drop calls after about 10-15 minutes on the call, no rhyme or reason is correct. iPhone 6s is what I am using. The BT in my car has also been a nightmare with the latest IOS update, there are issues that need fixing soon.