AirPods disconnects on calls

Same problem with my airpods as well.

I wasn't even able to complete/attend a single call via airpods. Lots of buzzing, humming during the call. Left side earplug just stops in middle of calls.

Airpods works fine with music. But attending calls via airpods is a nightmare.

Using iphone 6 with latest firmware. Airpods are also on latest FW.

In order to verify wether this is a hardware problem or firmware issue, perform below steps:

Put left side airpod first. Once you hear the connection beep, wear right side airpod as well. Now play music on your airpods. Now cover your left side ear with your palm, you should be able to hear the music. Now cover your right side ear with your palm. You should not feel any sound quality degradation. After that, cover your both ears simultaneously with your palms. If one of airpod (either left or right) dropped the music (sound), this means you got a faulty pair of Airpods. Try to contact apple support ASAP for replacement.

You can cover one ear with your palm as tight as you can, still you wont get any signal loss. But the moment you cover both ears at same time, airpods will drop the music from either one of earphone.

Well I tried this and one (right one) of my pods stutters then loses all music. So is this something Apple knows of when we call in about or is it gonna be like pulling teeth. Gf got mine for me right before Christmas from a guy off Craigslist, as a present.

I tried this on three different pairs of airpods, and only the one with sound/call problem acted this way. Then I called apple support and they scheduled appointment for me for tomorrow. But I am sure, this can be the missing link to the issues buyers are facing with their airpods.

I think whoever is reading this post will find the same problem with their airpods after trying the steps that I mentioned in my previous post, as they all landed to this page because they are facing problems with their airpods.

I did this and had an immediate degradation in service and then lose in right ear. What exactly is occurring and why does this trigger the airpod as faulty?

Thank you for this diagnostic and please let us know how the appointment goes.

Took my AirPods, iPhone 7 Plus, and Apple Watch 2 on a 4 day business trip.

Results were mixed.

There was one call I couldn't initiate with the AirPods. I had to make the call using the iPhone, and if I tried to switch the audio to AirPods, the call stayed connected but there was no audio until I switched back to the phone.

Aside from that I had no problems with subsequent calls, even long ones. Music was perfect and it was great to fall asleep with no wires listening to the Naturespace app. Battery case was only down to 60% when I got home. Not bad considering I didn't charge it while on the trip at all.

Have the same issue with the following setup:

iPhone 6S Plus + Apple Watch Serie 0 + AirPods

When running iOS 10.2.1 I was unable to keep a call going through them when using both of them.

iOS 10.2.1 however did fix the Bluetooth disconnect issues with my car stereo (started to notice them on iOS 10.2.0).

Upgrading to the latest iOS beta (10.3 beta 2) this morning seems to fix most issues with my AirPods, including keeping a call connected when using both of them.

To me it looks like most AirPod issues are caused by bugs in the Bluetooth stack of iOS, luckily it looks like Apple is getting to the bottom of it now, it's just unfortunate that it takes them this long to get this sorted out.

I really miss the days that Apple products just worked...

I explained the issue to technical support person, she took the airpods to their backoffice, and after almost 8-10 minutes she was back with replacement airpods. Not sure what kind of test she performed.

I think that was a total waste of your and her time. All you have to do is update your phone to beta 10.3 as mentioned here and it works.

I don't think your new pair will solve the problem, please post back if they do. I'd be surprised this is a software issue, not hardware

First of all you should make yourself aware that 10.3 is not yet officially released. It is available only for developers. Secondly, I have talked more than an hour on those new airpods and they worked flawlessly. By the way, Thanks for the tip.

Actually, 10.3B2 is in public beta and available to non-developers (of which I am). I've been using 10.3B2 for several days without a single drop during short or lengthy phone calls. I'm using an iPhone 6s - no Apple Watch.

Please note, when apple schedules appointment, then the first thing they verify is the firmware version. And offcourse, if device is not on latest version then they will ask you to update the software. So, issue with airpods call dropping/noise is not related to software version, as mine was already on latest version and I was still having issues with sound quality.

I still have a hard time believing that it's the actual AirPods - the only reason I say that is it's worked flawlessly for me when playing music & FaceTime. The issue only occurs with phone calls.

Who knows though. I haven't been able to download 10.3 B2 yet, but will try that shortly.

Tried draining AirPods and recharging. Tried restoring iPhone 7 Plus. Reset Network Settings. Nothing worked.

Visited local store. I'm their first issue. Walked me thru all the steps I've tried. 40 minutes later they replaced my AirPods.

While some tech issues happen, Apple service is what makes them #1. I recommend all visit their local stores for a consultation and perhaps a replacement.

We'll see if these work! More to come!

I get similar issues to kevwkev with an iPhone 6 and Watch Series 0. I'll make a call with the AirPods then a subsequent call doesn't work on the AirPods and can't seem to get the AirPods to take the audio. Setting the Watch to flight mode seems to fix the issue. I'm running 10.3 beta 2 on the phone and 3.1.3 on the watch (can't seem to get the watch to pick up the public beta even with the beta profile installed).

Hope Apple fixes this soon - it is extremely frustrating not being able to reliably use the AirPods for calls.