AirPods disconnects on calls

Really hope apple with fix this on ios 10.3 for iphone 7+ as well. Otherwise, I would have to return this. Phone calls become so unreliable. I had 3 bluetooth drops in 20 mins on my conference call this morning.

I have solved this issue, but unfortunately not in the way I hoped. After talking with Apple Support and the Genius Bar, we came to the conclusion it's with the Apple Watch and the iPhone together. Everyone that has been having this issue has an Apple Watch as well. I went home and I unpaired the Apple Watch from my iPhone entirely, and unpaired the AirPods and removed them from Bluetooth entirely. I then paired JUST the AirPods to the iPhone and made test calls for hours with just the AirPods connected. No issues what so ever. After hours of testing, I repaired my Apple Watch and restored from backup. I made a test call and the AirPods disconnected from the iPhone after about 3 minutes. This means there is nothing wrong with any of the devices and we have to anxiously await for a software update from Apple. let's hope this gets fixed soon, this is super annoying. Basically can't use my watch if I want to use my AirPods. Great.

Logging my issue to keep the thread current. I am having the same problem described here. My config is as follows:

iPhone 6s running iOS 10.2.1.

AppleWatch Series 0 running watchOS 3.1.3

2016 AirPods

As mentioned in thread: Audio drops ONLY when making phone calls. Audio changes from audio source "AirPods" to "iPhone" during calls when using 'both' earbuds with microphone set to "Automatically Switch AirPods". Problem occurs when the iPhone's Bluetooth is also connected to AppleWatch.

Spoke to customer service and they had me reset all settings. Problem persisted just as it has for others in this thread. They suggested that I make an appointment at an Apple Store to get resolution in person. Could not resolve the issue over the phone.

I will experiment with the suggestions listed above and report back, if I have any progress.

Ok, I wrote a post earlier, but Apple deleted it due to mention of beta versions. But now the beta is public.

But as I have posted before, I had big problems with loss of connection. The actual case was that the Bluetooth on my iPhone 7 went off, disconnecting both AirPods and Apple Watch.

I tested the trick which involved resetting AirPods, disconnecting all Bluetooth devices and also turning off iCloud on the phone.(and then everything back again) I did all of these steps, and first attempt to make a call was without any improvement. Then, what I did was to make a call, wait for the Bluetooth to drop out, and then at the same moment I did a hard reset of the phone. If it was just luck or if it just needed the reboot, I don't know. But after I did these steps, the AirPods have been working flawlessly. And this was before I installed the iOS 10.3 Beta. And I can confirm that they still work after installing the iOS beta.

I'm using iPhone 7, with Watch 1 st. gen.

Beta OS on both iPhone and Watch.

I'm very satisfied with my AirPods.

A bit of a follow up since I installed 10.3 beta 3 - seems to be much better. So far have been able to reliably pick up a number of calls on the AirPods. Also I have recently purchased a pair of beatsX earbuds and I was experiencing the same problems with 10.3 beta 2 as I was getting with the AirPods with call audio not turning up on the beatsX. So I suspect the problem is a general issue with the iPhone 6 and W1 chip, and it's not specifically the AirPods in my case.

I haven't posted in quite awhile. Have my new AirPods from Apple support after sending in my old ones for engineering to view the logs. The firmware update to the new pair GREATLY improved performance with only occasional drops that would immediately reconnect- until yesterday.

I simply changed the function of the AirPods to play/pause and now they disconnect during calls constantly. Changed it back to Siri and no improvement. Still running an iPhone6s, Apple Watch Series2, and AirPods with the latest firmware and software (non beta). Absolutely furious this is still happening.

I don't believe this is an AirPods issue. When talking on the phone in my car, my Bluetooth would disconnect from my head unit and then reconnect. This was after updating to iOS 10 and getting the watch over Christmas.

I have a 6S plus. Watch 2. AirPods.

Lots of dropping out. Calls where I can't hear anyone, then I'll hear the "reconnect sound" but still not hear anyone. Sometimes my phone will lock up until the person on the line hangs up (all whilst I can't hear them anyway).

Today is my last day I can return and really don't know what to do.

They cost me $229 for these little earphones and whilst they sound good enough, and the convenience in theory is good - ok not getting the results I want.

What's everyone else doing !? Waiting or returning or what?

I should note - when I first bought them they were only synced to my iPhone and I don't remember them having many if any issues.

It could be coincidence, but it's only after I synced them with Apple Watch 2 - that i had the issues. Can't be 100% sure though.

Of the people with AirPod issues, how many have Applẹ watches and it so which model?

I had the same problem with AirPod and IPhone 6s Plus and Apple Watch series 2.

Constantly disconnected during call and only solution is to unpair the watch then everything works. Now waiting for a fix from Apple before I can pair my watch again.

iOS 10.2.1

Apple Watch Series 2

Just bought my airpods this weekend at the apple store. Listening to music while commuting into the office w/o any issues. Used it on a 30 mins conference call just now dropped connection 5 times. This is absolutely unacceptable.

I'm having similar issue (iPhone 6s, latest software, Apple Watch Series 1 sometimes connected, many times not even in the picture). Called Apple Support 2-3 weeks ago and was told to wipe phone and see what happens. I actually did it even though I felt that this was NOT encouraging and said that basically they had no idea what the issue is.

Very frustrating, of course, but I wonder why after so long there's no fix for it. This might warrant a stop by the Apple Store when I have time. Hoping for the best. A clean install and no "it just works" experience is more Microsoft Windows than Apple like. Hopefully things will improve all around sooner rather than later.

I tried reset network settings, and it may have do the trick. Have not gotten a drop call ever since, though can't confirm 100% just yet as I am still monitor it. I am using iphone 7+ running on ios 10.2 with apple watch paired on.

Incidentally, my Apple Watch recently unpaired itself from my phone, where I had to fully erase it ad repair - not a smooth or short process at all as well. The dropped connections on calls happen even when not wearing my Watch (powered off or not around). The idea that I'd have to unpair the Watch even when/if not using it to have the AirPods work properly is a bit infuriating. Hopefully a fix will be issued soon. Although it's been a while, so we're beyond soon already.

Just installed iOS 10.3 beta 3 and noticed some new issues over beta 2:

- long delay before AirPods connect to iPhone

- AppleWatch kept on ringing yesterday while the call was already transfered to my voicemail

So to me beta 3 is worse than beta 2.

My setup:

- iPhone 6S Plus

- AppleWatch gen 0

- AirPods

I really hope Apple gets this mess sorted out...