AirPods disconnects on calls

AirPods pair correctly with iPhone 6s Plus (iOS 10.2) and randomly during the call they get disconnected. The BT connection gets lost and I have to connect them again manually.

Happens several times during long calls with no apparent pattern. The AirPods are fully charged.


The strange thing is that while listening to music, this problem doesn't show up, only on phone calls.

AIRPODS, iOS 10.2, null

Posted on Dec 20, 2016 8:31 PM

Reply
546 replies

Feb 23, 2017 7:16 AM in response to SebasKretz

I haven't posted in quite awhile. Have my new AirPods from Apple support after sending in my old ones for engineering to view the logs. The firmware update to the new pair GREATLY improved performance with only occasional drops that would immediately reconnect- until yesterday.


I simply changed the function of the AirPods to play/pause and now they disconnect during calls constantly. Changed it back to Siri and no improvement. Still running an iPhone6s, Apple Watch Series2, and AirPods with the latest firmware and software (non beta). Absolutely furious this is still happening.

Feb 23, 2017 7:13 PM in response to SebasKretz

I have a 6S plus. Watch 2. AirPods.


Lots of dropping out. Calls where I can't hear anyone, then I'll hear the "reconnect sound" but still not hear anyone. Sometimes my phone will lock up until the person on the line hangs up (all whilst I can't hear them anyway).


Today is my last day I can return and really don't know what to do.


They cost me $229 for these little earphones and whilst they sound good enough, and the convenience in theory is good - ok not getting the results I want.


What's everyone else doing !? Waiting or returning or what?

Feb 27, 2017 10:01 AM in response to cawinns

I'm having similar issue (iPhone 6s, latest software, Apple Watch Series 1 sometimes connected, many times not even in the picture). Called Apple Support 2-3 weeks ago and was told to wipe phone and see what happens. I actually did it even though I felt that this was NOT encouraging and said that basically they had no idea what the issue is.


Very frustrating, of course, but I wonder why after so long there's no fix for it. This might warrant a stop by the Apple Store when I have time. Hoping for the best. A clean install and no "it just works" experience is more Microsoft Windows than Apple like. Hopefully things will improve all around sooner rather than later.

Feb 27, 2017 10:07 AM in response to Alan D182

Incidentally, my Apple Watch recently unpaired itself from my phone, where I had to fully erase it ad repair - not a smooth or short process at all as well. The dropped connections on calls happen even when not wearing my Watch (powered off or not around). The idea that I'd have to unpair the Watch even when/if not using it to have the AirPods work properly is a bit infuriating. Hopefully a fix will be issued soon. Although it's been a while, so we're beyond soon already.

Feb 27, 2017 10:45 PM in response to SebasKretz

Just installed iOS 10.3 beta 3 and noticed some new issues over beta 2:

- long delay before AirPods connect to iPhone

- AppleWatch kept on ringing yesterday while the call was already transfered to my voicemail


So to me beta 3 is worse than beta 2.


My setup:

- iPhone 6S Plus

- AppleWatch gen 0

- AirPods


I really hope Apple gets this mess sorted out...

Feb 27, 2017 11:05 PM in response to JohanDC

So I disconnected my Apple Watch and it didn't make a difference.


I was on the phone with a frustrating call centre person who did not understand what I was saying to begin with and then the headphones kept dropping out. I felt like screaming.


I have now just reset the network settings. Seeing if that will make a difference. If it doesn't I will walk into an Apple Store and take a dump. I'm ######## fuming ATM.

Feb 28, 2017 9:00 AM in response to SebasKretz

I have found only ONE thing that has solved the issue 100% of the time. It's an annoying workaround and shouldn't be the case but if you use just ONE airpod during a phone call, I've never had a single dropped call. This is with my apple watch connected and everything else as normal. It's become normal to me that as soon as I make a phone call, I simply remove one of the airpods (typically the left because the right one fits better). Ever since doing this, I've had no disconnections at all. Hopefully this gets fixed, but it works for now. When listening to music, I always 2 and I haven't had any issues.

Feb 28, 2017 11:30 AM in response to SebasKretz

I may have a solution.


AirPods are equipped with the ability to use the microphone on either side when talking and the switch from one microphone to the other can be automatic or manual.


I switched mine to manual (left it on Right side) and held a conversation for 65 minutes (my wife.... ) without getting disconnected. This solution also explains that the problem only presents when talking and not listening to music (microphone)


You can make the change when the AirPods are connected, then go to Setting--> Bluetooth, click on the ℹ and go to the end on the menu... where the option for Microphone is...



hope its works for everyone.

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AirPods disconnects on calls

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