AirPods disconnects on calls

I don't understand why some of you are torturing yourselves by trying methods (e.g., resetting network settings, getting a replacement, wiping your phone, etc) that were reported as unsuccessful in this thread.

The ONLY viable solution at this point is to use iOS 10.3 beta (currently in beta 4). It takes only a few minutes to set it up to receive the public betas and they've been rock solid. Obviously, the fix will be part of the final 10.3 when it's released, but just go ahead and install 10.3 beta 4 now and stop increasing your chance of getting a heart attack over this.

I hope you are right, but in the meantime there is the report that 10.3 Beta 3 has worsened the improvements wrought by Beta 2. I understand Beta 4 is good (again), but it doesn't feel totally solved yet if successive versions sometimes take a backwards step.

But again: I'm really hoping you're right and 10.3 solves all these issues with my Airpods.

If I am paying $170 for an earphones, then I expect it should work flawlessly out of the box. I don't want to be a "beta user" for apple to find fixes for them and also paying for the product as well. This is a responsibility of apple team to test the product before launching, and release the appropriate firmware at same time of product launch. Since release of iphone 5, apple attitude is now "just launch it, and we will fix it later"....

I have the same issue. iPhone 6s Plus 10.2.1. Phone calls drop out while I'm walking around. Happens so often in the underground train in Munich while I'm watching my Udemy video classes. Makes it impossible to learn. I've heard that it's not an issue with the iPhone 7 so I'm gonna go buy and test it and then return the phone.

I've gone through Beta 1-4 and didn't realize any difference in the performance of the AirPods. Since I opted for the iOS beta program, I've had ZERO problems with the AirPods or my iPhone 6S. Some of you may be thinking that running iOS Beta is something scary because it says "beta" and may give you crashes, bugs, etc. My experience is the complete opposite. Nothing changed in the usage of my phone with the iOS Beta installations and AirPods work as they should.

I understand everyone's frustration. I was pretty upset about this issue as well at the beginning. It's within your rights to be angry at Apple and return the AirPods until the issue is resolved in iOS 10.3 update. However, if you think that they're worth the extra hassle of signing up for the public beta program, then you have that option.

Same here. 10.3 beta 3. Easy to sign up and easy to install. No issues any more (so far) on iPhone 6S with AirPods and Apple Watch (gen 1). I'm not sure why Apple does not acknowledge the issue in some fashion or another, if only with the ones that experience it (email, etc.). I even had an open case with Apple Support. Anyway, regardless, it seems fixed now and working as expected 100%. 🙂

Odd, yes, but not for Apple. 10.3 is a large mid-cycle release and I have suggested to them to roll this specific fix into 10.2.2 and allow 10.3 to mature in its lengthy needed Beta. I think it fell on deaf ears though. Oh well. At least we know they have a grasp on the issue and it's resolution.

Same thing here - have the iPhone 6S. Just received my AirPods yesterday and during phone calls it continuously disconnect and then reconnects. Not sure if I should return these. As with others - if I am using the AirPods with my MacBook - no issues.

I signed up for the beta test on the next iOS and it appears to have been addressed in this version. Only a couple of calls yesterday but none disconnected. Suggest you wait for it to be released or sign up for the beta

Based on my testing, it seems to have been completely fixed in 10.3 beta 4. I've made a few hour-long phone calls with no issues. Also haven't heard any stuttering during music playback. iPhone 6S + original Apple Watch + AirPods.

10.3 beta 4 seems to fix the issues for me with iPhone 6 + Apple Watch series 0 🙂 Haven't had any other issues with the beta except occasional slow application launch so worth trying for anyone experiencing issues.

I have a 7plus. I sporadically can't connect to calls with my airpods, my LG bluetooth as well as my Beats. It's clearly not a bluetooth issue but a connectivity issue with the phones. I spent 300+ for my beats and 150+ for the airpods. The phone was major expensive as well. I'm losing all confidence in Apple. All of my devices work great when listening to music, so it makes no sense at all that a call won't connect.

First the call connects but the audio connection to the earphones drop. You did not mention if you have any version of iOS 10.3 installed? It's fixed all my issues (beta 3) regarding my AirPods dropping connection with my phone (6S) during calls.

Here's a followup to my previous posts. Three weeks after re-pairing my Apple Watch (I'm on the iOS betas), which in turn followed a month of running the AirPods as the only BT device connected to the iPhone 6s Plus, things are still running well. No dropouts or connection problems.

Currently running iOS 10.3 beta 5 and although the connection drop issue during phone calls has been resolved, I still notice the following issues:

- AirPods do not always connect right away, sometimes I need to go to Bluetooth settings to connect them manually

- Bluetooth issues with my Apple Watch now: incoming call notification going to my iPhone instead of my watch or when it does go to my watch the incoming call notification keeps active even after I missed the call and it went to my voicemail

Again my setup:

- iPhone 6S Plus (iOS 10.3 beta 5)

- Apple Watch gen 0 (watchOS 3.1.3)

- AirPods (FW 3.5.1)

And once more, I really miss the days that Apple products just worked...