wireless Powerbeats wont charge

I have 2x pairs already, sent them back and got two new pairs! Beats admitted liability so when it happened again with my new pair I was very angry!

Anyway..... Not sure if I was a pleb or not but they are now charging properly AND connecting to my phone rather then just showing the continuous red light!

Solution:

1) I reset it as everyone else said to do so (hold power button and volume down button whilst plugged in) for 10 seconds - it flashed - Not sure if this step matters but I done it anyway.

2) Plugged it in and went on to Beats website to DOWNLOAD UPDATE and register. Now I have never installed an update for mine, have you?

Anyway, updated and they are now charging and connecting, no issues at all!

Try it!

Cheers guys, good luck!

Ed

Had this problem too on my Powerbeats 3 bought in November. After reading this thread I went to

https://getsupport.apple.com/

(select 'More', then 'Beats by Dre', topic 'Battery, Power and Charging')

Had an online chat for 5 mins with a member of the customer services team.

Performed some simple diagnostics and resets (Held power for 20 secs and then held power and vol up/vol down switches for 20 secs) after which I had red/white light combination 3 times, after which red flashing 3 times.

Following this check, the person online arranged a repair for me. All requested was my serial number on the device (you can find it here.... https://www.beatsbydre.com/support/how-to/find-serial-number)

and she mentioned I'd need the original receipt when I ship it (which I don't have but have said I have the bank statement transaction for the purchase of them from the apple store which I will include) .

Good luck to anyone else with this problem.

Jamie

Although owned by Apple, Beats by Dre products have their own support site

https://www.beatsbydre.com/support

But if you have a hardware problem, which is sounds like you do, then the Beats support site will redirect you to the Apple site. Before you look at getting them serviced do you have another cable you can try? And have you tried a different charger?

I would avoid a USB hub as a charger. I never had any charging issues with my PowerBeats 2 or PowerBeats 3.

That may be, but this has no reference to "beats" on the list of "places" to go for help

Site map of Communities and Categories

I sincerely hope that BeatsByDre & Apple are setting you on a path called "1 Infinite Loop"

deggie's advice is simple and sound - try something different

I would add another standard step = Try to identify a preceding event to the misbehavior - anything at all may be significant with these complex critters

That is for help from other users. The Beats site primarily has an FAQ but for actual support it sends you back to Apple. There are many posts in the iPhone areas regarding Beats headphones and now AirPods.

No one knows, but probably for the same reason there is not a Filmmaker category, they are owned by Apple but operated semi-independently. There is not a lot that another user can help with anyway.

Is it possible you got a lot of moisture on the PB's? They are moisture resistant but not moisture proof.

The moderators here determine that.