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Nsj3 Author

Level 2

202 points

iPhone 7 Plus: Callers can't hear me

Anytime I'm on the phone I can hear the other person fine but they can't hear me. They can only hear me when I have them on speaker phone. My phone is brand new, just got it about 2 weeks ago. I've tried everything to fix it (hard reset, volume controls, etc) and nothing helps. I've tried it in different areas using wifi and using my Verizon LTE network. Same thing. They say my phone sounds like scratching static unless I put them on speaker phone, then it stops. What's going on? :(

Posted on Dec 30, 2016 1:11 PM

Top-ranking reply

glorab69

Level 1

9 points

Posted on Jun 6, 2017 10:01 AM

I am having the same problem with my brand new iPhone 7 plus. People tell me they cannot hear me or that I sound like I am talking from a metal barrel. A friend of my called me from her new iPhone 7 plus the other day and I got to hear what all of my callers were experiencing. She also sounded like she was calling from inside of a metal barrel and her voice kept comming and going . So what is it with these new iPhones that they did not tell us about??

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84 replies

Cdabiero

Level 1

12 points

Sep 9, 2017 7:56 AM in response to ludmila3

I'm having the same issue with my recently purchased iphone7. My husband and son have the same issues with their iphone 7

deggie

Level 10

167,381 points

Sep 9, 2017 11:06 AM in response to Cdabiero

Do you have cases on these phones? What kind? Have you tried calls without the case? Are you all using the same cell provider?

Cdabiero

Level 1

12 points

Sep 9, 2017 11:39 AM in response to deggie

I've tried with and without the case. I use Verizon but it's not a carrier issue because I have friends with the same issue and they all use different carriers

deggie

Level 10

167,381 points

Sep 9, 2017 11:43 AM in response to Cdabiero

I have friends to who have the 7, and I have the 7 Plus and I have not had this issue. Perhaps it is a problem with cell towers in your area.

imjasonn

Level 1

13 points

Sep 9, 2017 12:04 PM in response to deggie

It's a known bug.

I have it too, and traveling to different cities doesn't change the problem. Some iPhones have it. Some don't.

If you bought a bad phone, it's just tough luck.

Cdabiero

Level 1

12 points

Sep 9, 2017 12:04 PM in response to deggie

If it were a tower issue, it should've happened with my 6S, shouldn't it?

Cdabiero

Level 1

12 points

Sep 9, 2017 1:28 PM in response to forestpath

Ok. Thank you so much. How do I get to "noise cancelling"?

Sep 9, 2017 1:34 PM in response to Cdabiero

Accessibility/hearing/phone noise cancellation

Cdabiero

Level 1

12 points

Sep 9, 2017 1:35 PM in response to Cdabiero

Nvm. Just found it. I'll give this a shot. Thanks!

Robyn613

Level 1

4 points

Sep 11, 2017 7:00 PM in response to ChrisJ4203

I don't know why you're being rude, this is a discussion forum. Where people discuss. Are you apple or tech? They may not be asking you directly then.