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Nsj3 Author

Level 2

202 points

iPhone 7 Plus: Callers can't hear me

Anytime I'm on the phone I can hear the other person fine but they can't hear me. They can only hear me when I have them on speaker phone. My phone is brand new, just got it about 2 weeks ago. I've tried everything to fix it (hard reset, volume controls, etc) and nothing helps. I've tried it in different areas using wifi and using my Verizon LTE network. Same thing. They say my phone sounds like scratching static unless I put them on speaker phone, then it stops. What's going on? :(

Posted on Dec 30, 2016 1:11 PM

Top-ranking reply

glorab69

Level 1

9 points

Posted on Jun 6, 2017 10:01 AM

I am having the same problem with my brand new iPhone 7 plus. People tell me they cannot hear me or that I sound like I am talking from a metal barrel. A friend of my called me from her new iPhone 7 plus the other day and I got to hear what all of my callers were experiencing. She also sounded like she was calling from inside of a metal barrel and her voice kept comming and going . So what is it with these new iPhones that they did not tell us about??

View in context

84 replies

Oct 2, 2017 11:34 AM in response to Bryan1424

You have to call customer relations. Tech support won't give you a new model.

Oct 8, 2017 11:48 AM in response to ChristinaFL

I know your frustrations. It looks like this is keading to a class action lawsuit if Apple doesn't stand behind it's products and customers. Even my son's new iPhone 7S is doing this.

Oct 15, 2017 9:28 AM in response to Nsj3

Looks like it was the clear plastic cover on top of the screen. Is there one that fits perfectly out there?

Oct 24, 2017 2:26 PM in response to smipper

I have the iPhone 7 and having the same problem I can here every one else but they can’t hear me said it’s like a crisp bag getting squ

Oct 25, 2017 12:15 AM in response to davybad76

Check out your LTE in settings. What I had to do was make sure it was set to data only and everyone can hear me well now

Nov 1, 2017 4:01 PM in response to sreedharfromreading

This is what I did. Go to setting and then go to cellular. Click cellular data options and click data only. Turn your phone off for 20 seconds and then it worked!!!

Nov 1, 2017 4:03 PM in response to Anna.okkk

A lot of people forget to turn their phone off after changing it to cellular only and assume it didn’t work.

Doggedly

Level 1

12 points

Nov 6, 2017 7:00 AM in response to glorab69

Same problem here. iPhone 7plus, regular mic people can’t hear me almost at all. Speaker phone works fine. Same with or without case. No idea how to fix

Jan 8, 2018 12:19 PM in response to Anna.okkk

What does this mean?

iPhone 7 Plus: Callers can't hear me