Level 2

202 points

iPhone 7 Plus: Callers can't hear me

Anytime I'm on the phone I can hear the other person fine but they can't hear me. They can only hear me when I have them on speaker phone. My phone is brand new, just got it about 2 weeks ago. I've tried everything to fix it (hard reset, volume controls, etc) and nothing helps. I've tried it in different areas using wifi and using my Verizon LTE network. Same thing. They say my phone sounds like scratching static unless I put them on speaker phone, then it stops. What's going on? :(

Posted on Dec 30, 2016 1:11 PM

Top-ranking reply

AussieRodney

Level 1

4 points

Posted on Oct 16, 2017 2:38 PM

I found a solution for my iPhone 7. The OtterBox I was using on my iPhone 6 was blocking the rear microphone, a small black dot next to the camera, in the top left corner. It doesn't appear to be covering it, but it appears to be just enough to block it. I filed the OtterBox down just a bit in that area and it works just fine.

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84 replies

omriri

Level 1

14 points

Jul 12, 2017 11:06 AM in response to karalynh

Apple should make a recall

sjmpvj

Level 1

4 points

Jul 18, 2017 1:31 PM in response to omriri

Same issue phone is two days old really not happy !! 😡

sbat0991

Level 1

4 points

Jul 31, 2017 8:25 AM in response to Nsj3

Same problem...going on 2 months that I've had this phone.

G. Maine

Level 1

12 points

Aug 4, 2017 4:23 AM in response to sbat0991

Same issue here, phone is 4 days old running on the T Mobile network. I will be visiting T Mobike or The local Apple Store tomorrow I guess...

smipper

Level 1

8 points

Aug 8, 2017 3:40 PM in response to Nsj3

I also am having the same problem. It does not matter if I'm on speaker or not

omriri

Level 1

14 points

Aug 9, 2017 11:06 AM in response to Nsj3

Same issue here

Leenie67

Level 1

4 points

Aug 10, 2017 4:30 PM in response to FranciscoMPC

Thanks noise reduction did the truck

smipper

Level 1

8 points

Aug 11, 2017 10:08 AM in response to FranciscoMPC

This turning of noise reduction did not work for me... Turning it of and on also did not work for me. I am convinced it is a problem with the IPhone 7plus

Nov 1, 2017 4:01 PM in response to sreedharfromreading

This is what I did. Go to setting and then go to cellular. Click cellular data options and click data only. Turn your phone off for 20 seconds and then it worked!!!

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iPhone 7 Plus: Callers can't hear me