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F4 Key on my MacBook Pro Late 2016 with TouchBar doesn't seem to work

I migrated to my new MacBook Pro and for some reason the F4 key doesn't seem to do anything. I first noticed it while trying to do something in a VMWare Horizon app where I had F4 mapped. But I now see it doesn't work on the mac itself. If I open the Keyboard Viewer all Function keys press the corresponding key on the virtual keyboard with the exception of F4. Any ideas?

MacBook Pro with Retina display, macOS Sierra (10.12.2), MacBook Pro Late 2016 with TouchBar

Posted on Jan 3, 2017 12:42 PM

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Posted on Jan 4, 2017 4:39 PM

Figured it out! It's google pages in Safari. For example inbox, or gmail, or google calendar. If one of those is loaded in Safari after about 20 seconds F4 will stop functioning. Verified this on a second MacBook Pro late 2016 with Touch Bar.


Steps to reproduce:

1) Open Keyboard Preferences

2) Keyboard tab

3) Ensure "Show keyboard and emoji viewers in menu bar" is enabled

4) Go to menubar and under the keyboard viewer/language flag menu select "Show Keyboard Viewer". This will show a virtual keyboard.

5) Press F4 on your MBP (either in TouchBar or external keyboard). Notice F4 flashes on virtual keyboard.

6) Open Safari and log in to one of your google accounts, like gmail, inbox, Calendar (haven't tried others)

7) Start pressing F4 continuously

8) After about 20-30 seconds F4 will stop flashing on the virtual keyboard.

9) Close the google tab

10) After 30-50seconds F4 will start functioning again.


This seems to be only happening on the new MacBook Pros. My old one didn't behave this way.

28 replies

Dec 4, 2017 1:24 PM in response to RynoSongs

It hasn't worked for me since I bought the 2017 model back in early October. I'm really upset and disappointed with Apple in not resolving what it a huge issue for software developers trying to use a Touch-Bar MacBook Pro. It's inexcusable how such a large company with basically infinite resources to have not resolved this easy fix ages ago.


I resolve (most of the issues) by just running iTunes in a Windows Virtual Machine. Yes, it's a bandaid approach and it is a snide swipe at Apple for my having to run Windows in order to use MacOS safely. It's an embarrassment actually on their part.


Watching videos in Safari and/or YouTube or clicking a Quicktime video will cause the problem as well, but (for me) the problem disappears after about 30 seconds.


Get with the program Apple!

Dec 4, 2017 1:37 PM in response to Gmon750

I've just reached out directly to Apple to make them aware of this thread and the steps to reproduce, fingers crossed we'll finally get this bug crushed soon.

It's been plaguing me since I got my machine in late 2016 and I use mine mostly with an Apple Wired Keyboard, suffice to say when the F4 key stops working, it stops working on the external keyboard too.

In Pro Tools in particular, F4 is one of only four main edit mode switching keys which are in constant use.

Dec 4, 2017 10:07 PM in response to Proggie

So yes, MBP 15" 2017 same here.

Sorry if it was already mentioned previously, but just to be sure: the F4 issue is appeared always when any media content is played. It could be Spotify, iTunes or YouTube video (doesn't matter what browser you use). I've tested that many times. As soon as you play something — F4 on the Touch Bar (and so on physical keyboards, as I understand) just doesn't work.


If you kill the process of media playback, the F4 will work in 15-30 seconds after that.


Speaking of bug report

Done that many times, through Bug Report and support advisors as well. They're already know that, yes. I got mine answer like in October-November. All we got is waiting 😔

F4 Key on my MacBook Pro Late 2016 with TouchBar doesn't seem to work

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