Unable to activate Touch ID on iPhone

Ok I rang apple tech support. They accessed my phone remotely and confirmed that the home key is malfunctioned and that it was no longer able to be used as touch ID and that it was draining the battery as it keeps checking for it. My battery and other hardware came up all ok. They told me to book appoint at apple store to have the home key replaced but as I am 1 month our of warranty I would have to pay and it was very expensive. I went to our little local phone repair guy and he replaced my home key for AUD $40. When you replace your key it stops the battery draining and phone works as normal but you WILL NOT have touch ID as only the original button is registered with your phone.

Touch ID

Mine is 6s
do i have to downgrade the os ?

I am having the same problem. It was working fine and suddenly it started showing me the error. Looking for a response from apple. I have a iphone 6. version 11.12

Jackie Tan wrote:

pls share with me how did you rollback the iOS ?

You cannot.

Why cannot?

What option can I do then?

Hi

Some battery faults have been found on iPhone 6s

Go to support.apple.com

They may send you a post paid box to send iPhone in for battery check /replacement

Also tell them about the touch ID .

I sent my iPhone 6s back it only took 4 days

Use your SIMCARD in another phone if you have one .

Cheers

Brian

NattyWhite wrote:

I'm having the same issue too. I have an iPhone 6 and it keeps saying unable to activate Touch ID.

Any real solutions would be great. Did everything suggested and stillnoth

Did you follow the suggestion to make an appointment at the Genius Bar at your local Apple Store? If not, that's what you need to do. It sounds like a hardware problem to me.

Unfortunately I have an I phone 6,before I am fully happy with I phone but when I phase a problem with Touch issue in my phone then fingerprint ,also my friend his phone burned I have a video for this.

I feel sad about this technology,I planing to Change it to another phone brand .

abdulanaam wrote:

i have the same issue here. battery is drained super fast and unable to activate finger prints. please help!!!!!!

Make an appointment at the Genius Bar at your local Apple Store or at an Authorized Apple Service Provider. That sounds like a hardware problem.

Chuquemeka wrote:

Well, the update didn't solve mine. It didn't affect my battery though, just unable to activate my Touch ID. Still waiting for solution.

If it's a hardware problem, you can wait all you like. There is no software solution for a hardware problem.

Make an appointment at the genius bar and have it checked.

DJBrookster wrote:

Well it solved mine so definitely not a hardware problem. Still a bit flakey but it's back. Just goes to show the lack of honesty from Apple!!!

What shows a lack of honesty from Apple? That an update didn't solve your problem?

Am using an iPhone 6 and it has started giving me the error of unable to complete Touch ID and when I read some solutions it is still giving me the same thing and when I turn it on it's saying unable to activate Touch ID on this phone. How do I fix it

Did you already get the solution? I'm facing the same problem right now.

MY ID TOUCH DOESNT WANT TONWORK ON MY IPHONE