Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods losing Bluetooth connection during calls

My AirPods are working just fine with my iPhone 6S during music playback, but I routinely lose my BT connection during phone calls. I have to manually reconnect in the BT settings screen to continue. This happens even when the phone is less than two feet from my AirPods. I've reset the AirPods several times, I've restarted my phone several times, no change. In one case I lost the connection three times in a 10 minute call.


My assumption is that the cell radio is causing interference with the BT radio somehow. I'm on Verizon in case that matters.


I know others have reported this problem. Has anyone found a solution?


David Fry

null-OTHER, iOS 10.2, AirPods

Posted on Jan 6, 2017 10:48 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 1, 2017 1:14 PM

Is anyone here using Tile (app + physical tiles) -- which communicate via Bluetooth?


On another forum, a person "turned off Tile completely" and that solved his AirPod droppout problems. I'm curious if anyone here has tried Tile as a possible root-cause?

70 replies
Sort By: 

AirPods losing Bluetooth connection during calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.