Level 1

35 points

AirPods losing Bluetooth connection during calls

My AirPods are working just fine with my iPhone 6S during music playback, but I routinely lose my BT connection during phone calls. I have to manually reconnect in the BT settings screen to continue. This happens even when the phone is less than two feet from my AirPods. I've reset the AirPods several times, I've restarted my phone several times, no change. In one case I lost the connection three times in a 10 minute call.

My assumption is that the cell radio is causing interference with the BT radio somehow. I'm on Verizon in case that matters.

I know others have reported this problem. Has anyone found a solution?

David Fry

null-OTHER, iOS 10.2, AirPods

Posted on Jan 6, 2017 10:48 AM

Top-ranking reply

Vaughn Sterling

Level 1

8 points

Posted on Oct 23, 2017 2:29 PM

I was PLAGUED with airpods not working on calls...until I deleted TILE.

My story:

I was having frequent problems getting my airpods to work for a daily morning conference call for my job.

I finally went to apple store and they replaced the airpods with a new pair. It continued happening.

Then I got the new iPhone 8. It *still* continued happening. New airpods, new iPhone, same problem.

Then I deleted the TILE app from my phone (which had been connected to six or so tiles).

The AirPods haven't failed since. It was TILE.

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70 replies

w4rmk

Level 1

19 points

Jan 28, 2017 8:34 AM in response to trux1

Since they work near-perfect with my iPhone 7 and nothing but grief with my 6s I don't think there is anything wrong with the hardware.

Kmurt

Level 1

8 points

Feb 1, 2017 7:07 PM in response to w4rmk

Bluetooth on my 6s is flaky. Has anyone tried VOIP on your iPad or computer connected to your AirPods? Or even FaceTime on your phone? I wonder if this is phone app related only?

Feb 6, 2017 10:56 AM in response to Snark1234

I also have this issue. It occurs nearly every time. Also with Facebook messenger calls. Update to iOS 10.2.1 and the firmware update of the AirPods did not fixed my problem.

Feb 6, 2017 10:57 AM in response to mrbofus

Unfortunately it is not!

Feb 17, 2017 4:02 AM in response to Snark1234

Current fix is install iOS 10.3 beta2 . With this version connection is OK.

fai2han

Level 1

9 points

Feb 21, 2017 9:43 AM in response to CZcharlie

Anyone else tried this?

yocko

Level 1

4 points

Feb 21, 2017 3:45 PM in response to fai2han

I'm trying it as we speak. Let's pray to god it works

Mar 1, 2017 11:19 AM in response to Snark1234

Same issue here. Only with calls on my 6s. I don't have an Apple Watch pairs to my phone so it's definitely a Bluetooth device or firmware glitch.

Mar 25, 2017 9:58 AM in response to bjones11

Thanks - I tried that and it has worked for about 24 hours so far (even with my Watch S2 powered on).

Aug 7, 2017 2:46 PM in response to slprescott

I just started turning off my Tile app completely, and so far it has helped me have less connection issues. I wish Apple would fix this issue.

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AirPods losing Bluetooth connection during calls