AirPods losing Bluetooth connection during calls

I am having the same issue. Just got my AirPods yesterday and using them with my iPhone 6S Plus today they have dropped during phone calls on every call I've make so far today. They reconnect after about 1 minute. I have not have had any drops playing music. I called Apple Support to report the issue. No surprise that all they do is try to search their knowledge base for issues, typical "reset settings" requests, etc. Nothing fixed the issue. We did a test during the call with me dialing into a conference bridge and AirPods lost their connection about 1 minute into the call and reconnected shortly there-after. I happen to have a spare iPhone 6 at home and I am going to try using that for work tomorrow and see if it has the same issue. Apple support is supposed to call me back tomorrow to see the results. I think Apple has an issue they need to get fixed.

I'm a bit surprised to hear about everyone's (poor?) experience with Apple Support. I started a text chat with them last Thursday, and we walked through all the standard tests - unpairing and re-paring, turning off watch, etc. Finally, when I un-paired my watch, the airpods worked fine with my iPhone 6s. I was escalated to a senior tech who had me submit a log file after our tests.

Fast forward to today, the tech got back in touch with me, confirmed a couple steps we had taken, then confirmed that it was a known issue with their engineers. Obviously not "the best" possible outcome, but at least I'm confident that Apple is aware and working on the issue.

Fingers crossed, everyone. WHEN they work, they're awesome!

I did repair my watch, and unfortunately the issue did persist.

Ironically, I was able to get through a 10 minute phone call last night on Airpods at the end of my run when my phone was in my pants pocket and my watch was on my wrist... I'll see if I can recreate this scenario.

But any time I take a call with the phone on my desk, within 1 minute, I lose the bluetooth connection (including this morning!).

On my drive home last night I lost bluetooth connection from my iPhone 6S plus to the AirPods 3 times and the only way to re-connect was to select the AirPods from the Bluetooth menu. I have never had any significant connection issues with my Bose SoundSport wireless headphones that I have used daily for months.

Ok, I've had the airpods all week and used them for several calls. I have only had the airpods drop blue tooth connection twice, two different calls on different days but in the same exact area on my drive to work. I have a first gen apple watch as well.

Talked to Apple Support again yesterday morning, they were no help what-so-ever. They told me to return/exchange my AirPods. I got hung up on twice during the process and it was nothing but frustrating. It's very obvious that their first line call handlers are just reading from knowledge bases and don't know anything technical. They had no idea of any known problems and could only offer generic try this and that options, etc. I decided to give up on my 6s and bought an iPhone 7 yesterday. So far my AirPods have been working perfect with the new iPhone 7. Not one dropped connection during a phone call. My only hiccup since getting the 7 was one time where the left ear-piece lost audio while the right one kept streaming. After about 10 seconds the left one reconnected and starting working again. It's very apparent to me that Apple has technical problems with AirPods in general and much bigger issues with 6s compatibility. Too bad us early buyers have to be their beta testers. I'm pretty confident these issues will get ironed out eventually especially when more and more of the AirPods get in the hands of new customers because the volume of complaints will only increase.

I was hoping the 10.2.1 and 3.1.3 would help. 3 calls since installing, within a few minutes each of them dropped and came back and then dropped again. Always had to switch to speaker or iPhone which sometimes did not work. Seems it gets confused when the AirPods drop. The check mark is still on AirPods even when in dropped state. I remain frustrated...

I am now wondering if when using the airpods for calls, that when talking the airpod sensors react as if you took the airpod out of your ears so it reverts to the phone. Talking can change the configuration of how the airpods set in the ears.

Still having these problems - disconnections from calls and occasional skips or disconnects from music or podcasts.

Running iOS 10.2.1 on an iPhone 6S and Apple Watch 3.1.2

I have the Tile attached to the case. Ever since updating to the latest releases for the iPhone and Apple Watch, the AirPods have worked much better, though I've still had some occasional issues. I don't think the Tile has impacted things as far as I can tell.

I have an iPhone 6s Plus running iOS 10.2.1 and an Apple Watch (1st gen) running watchOS 3.1.3. Saw this afternoon that my AirPods received the 3.5.1 firmware update. I had a 2-minute phone call, a 5-minute phone call, and a 67-minute phone call today and was able to keep both AirPods in!

Previously, it would only (mostly) work with one AirPod in, and with two AirPods, they would disconnect what seemed like every 10 seconds. Today, no connection dropping issues even with both AirPods in. Keeping my fingers tentatively crossed that the issue is resolved. Hopefully other people find the 3.5.1 firmware update fixes the issue for them too (and that it stays fixed for me).

I have this exact problem with my 6s Plus! I also have a watch too. I bought these AirPods for phone calls specifically so it really *****!! Music was a side benefit so I hope they fix asap or I'm going to have to return them as they're useless without phone call ability. Got the brand new yesterday and they drop the call left and right.

Got to new update 3.5.1 for AirPods and was hopeful. During one call it kept switching to phone every 15 seconds. I was in my house so WiFi assist might have contributed because when I was in my car there was no dropouts to the phone.

Still not fixed.

Not that this helps anyone but I've narrowed my issue down to only when I'm in my car. It's an older car without a Bluetooth sound system. All the calls I've taken on my airpods in my office or at home have not dropped once. I'm running 3.5.1 on the airpods.

Still having issues with Airpods - thought it was isolated but it is not. Upgraded to 3.5.1 Airpods also have iOS 10.2.1 on my 6S. Thought it might be my car bluetooth but the other day, dropped Airpods [only had one in] while I was on phone in a grocery store and had to pick up the phone. Airpods [dual] also dropped a Podcast I was listening to as if I had removed one from my ear. Not real stable so not a recommended go-to product for use as a bluetooth headset.

No real solution in sight.