Popping Sound, MBP 2016

I have heard a strange noice from my MBP, and am not sure if this is expected or not. Model is MacBook Pro 2016 with Touchbar, 15 inch, Radeon Pro 460, 2.9GhZ i7, 2TB SSD.


The sound occurs rarely, there may be several days or more straight that I don't hear it, though when it occurs, it may happen 2-3 times in a half hour period. There is no association I can make with what I'm doing at the time, so I'm unable to recreate it. The sound is a single hollow "popping" noise, similar to if you slowly squeeze a plastic bottle until it crinkles. The sound is not very loud, but clearly audible, and sounds as if it is coming from approximately behind the trackpad. I've had no other notable problems with this computer to date, have made no modifications to any hardware, or used it in any abnormal way.


I'm not terribly bothered by the sound itself, but I'm aware that the battery is located roughly behind the trackpad, and I worry that an expanding battery might sound like this. The case is not flexed or distorted in any way, there is no abnormal heat being generated, and no smoke, smells, or fumes. I think this is unlikely to be the cause, but is serious enough that I would like an alternative explanation before I disregard it. Alternate explanations might be abnormal activation of haptic feedback, or flexing of internal components as adhesives or seals continue to cure since manufacturing (laptop manufacture date 12-19-2016). The OS X battery status is "Good", "No errors", Simplo model bq20z451, battery manufacture date 12-2-2016.


Thanks for any help!

MacBook Pro with Retina display, macOS Sierra (10.12.2), 15 Inch, Radeon Pro 460, 2.9GHZ i7

Posted on Jan 12, 2017 11:04 AM

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Posted on Sep 13, 2017 9:01 AM

After numerous visits to the apple Service Centre I was able to convince them to replace my display. Got my laptop back today with a brand new display.

My initial tests confirm that replacing the display has fixed the popping sound issue.

I have also noticed that the new display does not make any noises when pressed against at the bottom of the screen. The new display feels more sturdy. Hopefully the issue won't reoccur again after extended usage. Fingers crossed!!


I urge everyone having this issue to be persistent and get the display replaced.


A big thanks to everyone who updated this thread, It was very helpful in getting the problem fixed!

874 replies

Dec 16, 2017 7:02 AM in response to TheMainEvent

Just wanted to give an update on mine. Posted earlier how the first repair didn't go as smoothly as planned. No popping sound as they changed the display, but it introduced new issues like bad keys.


They accepted to replace the top case. Took 6 days overall (Dec. 6 to 12) as they didn't have the top case in stock. As the nearest Apple Store is about an hour away from me, I finally picked it up yesterday on the 15th. New battery with the 2017 keyboard. Inspected it throughly at the store, whole computer looks brand new. I was a happy camper.


Set it up last night at home, started an album on iTunes...lo and behold, my left speaker doesn't even work. Well it does, but it's muffled. I'm loss for words. I ain't going back and wait for another week for yet another repair.


Wonder if anyone here had similar problems. I bought mine refurbished in May, thinking of ordering another one with similar specs, and once I receive it, bring back my old one and ask for a credit/refund. Think they would accept it? I'm still gonna give Apple a call and see what they say.

Dec 20, 2017 4:12 AM in response to kristof461

After 1 week without laptop they told me 'sorry I can't replicate the sound', I was super nervous and angry because I shared this forum thread and Youtube videos and they didn't consider it as a proof, they need my personal problem replica.


So I go back home and with the patience of a fisherman, tried to capture the sound and I did.


I sent the video files and waited another 2 weeks to replacement...


When I was waiting the screen piece I said, 'I need my laptop to work, can I take it in the meantime? or the weekend you are closed...' the answer was no.

Dec 26, 2017 3:28 PM in response to sameer980

I have the same clac sound at opening the lid. I can replicate once or twice after opening for the first time and if I close the lid and move the laptop around a little and open again, the sound is there again.

Should I go to the Store and ask for a repair / replacement?

I can't have my laptop away not a single day because is my main work machine.

Or should I stay like this and use the warranty another time?


Another than that my MBP works perfectly.

Jan 3, 2018 6:40 PM in response to Jono_SA

Jono, thanks very much for the response from you end - very much appreciated getting input from another individual experiencing similar from S.A.


Since my last post I've started experiencing the sticky- / non-responsive keys issue as well, and evidence of the whole "staingate" situation... I'm honestly FLABBERGASTED by these problems!!! I cannot believe just how these issues can still exist after we've essentially moved into the second-generation of the same design - and the staingate issue is YEARS older than that even!

APPALLING!


I've also been looking for means to contact you directly... Unfortunately the major redesign to these forums has left me struggling to find a solution, and with it being almost 5am here I'm not going to spend much more time figuring it out... Just posting this reply now and will get back to it in the morning ideally.

Jan 6, 2018 9:40 AM in response to Michael DN

I took my laptop to the Apple Store on Friday and they said they have not seen this before. They ran a diagnostic test which came back with nothing. Ironically my laptop popped two times during the test.


I was told that because my laptop was out of warranty by 5 months, that I would have to potentially pay $795 to have my laptop sent in for repairs. The tech at the store said that before sending it in, they would reinstall the OS to see if it is a software issue. As we all know its not so I declined.


At this point I'm just going to live with it because I don't think I should have to pay to have this defect fixed (if it's even reparable from what I'm seeing from other responses).


Here is a video of my laptop, which I presented to the Apple Store.

Jan 16, 2018 11:08 AM in response to craigdjm

Hi Craig and the rest of you guys and gals... here's an update on my replacement machine (2017 14,3 model)... On Saturday I noticed that the audio was "weighted" to the left so I picked it up and had a listen to each side. Lo and behold the RHS mid/bass speaker had stopped working. This was prior to the latest update. After the latest update (10.13.2) it was still not working so I am 99% certain that this is yet another hardware fault on these laptops.


A couple of days ago I heard a single loud pop but assumed it was a glitch from a web video I was watching at the time - I think that this is when the speaker failed.


I called Core today and spoke to the lady that helped me the last time and asked her how many of these things they get back and it appears that loads of these boomerangs are coming back.


I have requested a refund but obviously I have to go through the whole assessment procedure first but I am truly done with Apple at this point. The fact that some people are on their 3rd & 4th replacement is telling enough. They just keep jacking up the prices, producing more and more inferior products and don’t acknowledge any of these issues, I am over it.


What's also worrying about this whole thing is that it's not just 1or 2 faults, I've counted about 10/11 different issues in this thread alone and what makes this even more concerning is that these boomerangs develop more faults as the days go by - this is absolutely f****** insane! I cannot and do not trust that this machine will last me as long as my 2009 MBP did which is being used daily by it’s new owner.


Apple has f***** up big time. I don't want to get into a rant because honestly it's just not worth it at this point. It's not just with these new MBP's either. As I stated earlier in this thread my iPhone 7 failed not long after purchase as well (hardware related) and my watch has bricked up 5 times now and is a gimmick - it's not worth what they being sold for IMO. Apart from these hardware issues they have made a number of software flops recently releasing sloppy software one release after the other, never mind that root security flop that happened and this whole slowing phones down because of the "battery" issue.


I am done. I have had a good think about this and I am well and truly out. I've been communicating with friends that I have made during my travels and friends that have moved all over the world and they feel the same way. Their latest tech purchases have not been Apple because they are slowly leaving the Apple ecosystem (reminds me of all these scientologists that are speaking out and leaving the cult) - they have all noticed a steady decline over the past couple of years but in the last few months Apple has hit the basement, hard!


I am tired of defending Apple, it really is not worth it nowadays. Google/Android offer very similar conveniences EXCEPT you are not locked into any hardware (at this point and hopefully not in the future either). Luckily, most of the software I own is cross-platform and whilst we on the subject of being locked into stuff - if anyone is currently locked into the Adobe subscription trap give Affinity a try, it really is awesome software with HUGE potential and you own it! Adobe can f*** off as well.


So, in closing, I would just like to caution anyone considering these new MBP's and other Apple products to thoroughly weigh up your options because Apple products no longer "just work", that used to be the case, not anymore.


Thank you Apple for saving me from Windows Vista, thank you for all the informative keynotes, innovations and Safari but alas, time has come for us to part. There are many many things that I will miss, perhaps we will make up in the future but for now you too can f*** right off.


- Ex Apple Fanboy (2007-2018)

Feb 5, 2018 11:41 PM in response to Michael DN

I also have the same popping sound problem on my 2016 ,15 inch mbp tb. Here in indonesia the post selling service is horrible, all apple service providers say they need 5 days to diagnostic it and then between 2 weeks to 1 month for giving it back. More than one month with out the laptop for this. My older MBP was an early 2011 plagued with gpu problems, also problems with the battery of my iphone 6s. Its incredible how apple products don't offer much difference now as before.


Very disappointing.

Feb 20, 2018 3:00 PM in response to d88naimi

MBPtb 2017 15"


The noise has gotten worse and it's now to the point where sometimes people around me will look my way wondering what that sound was, it happens at my desk at work (cubicle) and coffee shops/airports/etc.


I've still got around 5 months of AppleCare but I cant afford to send it off right now as I'm on my last semester of engineering college.

Feb 25, 2018 10:04 AM in response to perryfromMV

My 2016 MBP has been to the shop 4 times already because of botched repairs. It's been a month since the last repair, and while the loud popping noise is gone, the top case is currently constantly making "clicking" noise, especially during heavy load. Not as loud as the previous one, but definitely audible. I'll wait and see if it gets any louder, but it'll get sent again before my 90 days repair warranty period.

Mar 25, 2018 12:28 PM in response to Michael DN

I'm having the worst experience EVER with a product in my life.


I bought a Macbook Pro less then 6 months ago I and having tons of issues with popping and cracking souns. Took to Apple there times for repair whitin 16 days and the can't solve the problem and refuses to give me a new unit.


You can check my case in real details here;

https://discussions.apple.com/thread/8324894?answerId=33180347022#33180347022&ac_cid=op123456#33180347


What can I do make Apple give me a new unit?


Regards

Mar 26, 2018 4:23 PM in response to edenorchestra

Hello, thanks for answering guys.


I called two different people of Apple staff in Cupertino. They told me I need to wait the third repair. If it doesn't solve the problem, they will discuss a replacement possibility.


Right now, after reportedly 2 screen changes, they're suppose to be changing the antenna and the fans. That's bizarre.


They opened my new computer at least three times ba now.

I'm sure to be checking every single detail as well as the hinge and scratchs and dents.


I won't accept anything less than I paid for.


Regards,

May 21, 2018 9:34 PM in response to Marcelo269

Sorry to hear about your incident. It really feels bad having such experiences despite paying for one of the most durable machine. I am currently experiencing the same popping sound on my macbook pro 13. This is my first apple device and I really dont want it to continue popping! Hope Apple helps me out in this. I have an appointment this weekend.

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Popping Sound, MBP 2016

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