Popping Sound, MBP 2016

I have heard a strange noice from my MBP, and am not sure if this is expected or not. Model is MacBook Pro 2016 with Touchbar, 15 inch, Radeon Pro 460, 2.9GhZ i7, 2TB SSD.


The sound occurs rarely, there may be several days or more straight that I don't hear it, though when it occurs, it may happen 2-3 times in a half hour period. There is no association I can make with what I'm doing at the time, so I'm unable to recreate it. The sound is a single hollow "popping" noise, similar to if you slowly squeeze a plastic bottle until it crinkles. The sound is not very loud, but clearly audible, and sounds as if it is coming from approximately behind the trackpad. I've had no other notable problems with this computer to date, have made no modifications to any hardware, or used it in any abnormal way.


I'm not terribly bothered by the sound itself, but I'm aware that the battery is located roughly behind the trackpad, and I worry that an expanding battery might sound like this. The case is not flexed or distorted in any way, there is no abnormal heat being generated, and no smoke, smells, or fumes. I think this is unlikely to be the cause, but is serious enough that I would like an alternative explanation before I disregard it. Alternate explanations might be abnormal activation of haptic feedback, or flexing of internal components as adhesives or seals continue to cure since manufacturing (laptop manufacture date 12-19-2016). The OS X battery status is "Good", "No errors", Simplo model bq20z451, battery manufacture date 12-2-2016.


Thanks for any help!

MacBook Pro with Retina display, macOS Sierra (10.12.2), 15 Inch, Radeon Pro 460, 2.9GHZ i7

Posted on Jan 12, 2017 11:04 AM

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Question marked as Top-ranking reply

Posted on Sep 13, 2017 9:01 AM

After numerous visits to the apple Service Centre I was able to convince them to replace my display. Got my laptop back today with a brand new display.

My initial tests confirm that replacing the display has fixed the popping sound issue.

I have also noticed that the new display does not make any noises when pressed against at the bottom of the screen. The new display feels more sturdy. Hopefully the issue won't reoccur again after extended usage. Fingers crossed!!


I urge everyone having this issue to be persistent and get the display replaced.


A big thanks to everyone who updated this thread, It was very helpful in getting the problem fixed!

874 replies

Jun 10, 2018 5:03 PM in response to Michael DN

Mine does the same thing.

It's getting to the point that it sounds like popcorn in the microwave.

I use my laptop everyday for video editing and audio post production, so I can't take it to the Genius Bar and leave it for a few days.


I miss my 2015 MBP... before that one I had one of the ones with the bad video cards that fried.

I've either had bad luck with Apple laptops, or they are going downhill fast with QC.

Jun 18, 2018 7:41 AM in response to Michael DN

I’m having this problem as well. At first I thought it was coming from the touchpad and realized that the sound is completely different. I don’t think that iit is as loud as some others have stated. But I certainly notice it and usually can replicate it on my own. I’m 2 hrs from the nearest Apple Store. I’ve had bad luck with authorized service providers, especially in cases like this. They would likely tell me to live with it and/or make it worse with shoddy work.

Jun 18, 2018 8:27 AM in response to aleoba14

@aleoba14, In my case however, even if you keep the Macbook on the table, open and untouched doing nothing but just running one or two programs, it will make that noise. No need of closing or opening the lid. Also, as you said, if opening and closing could have helped, I usually close the lid whenever I take break, and then I open it again and the problem never vanished.

Jun 26, 2018 2:06 PM in response to akshayfromcharlotte

Mine is making the same sound and my MacBook Pro 2016 can’t play protected videos from the iTunes Store. I’ve been going back and forth with apple about it. Sadly, they haven’t given me any answers. I think it’s very clear. The software can’t see the display as a Apple display. So, the files won’t play. After reading these posts. I’m convinced it’s a hardware and a software issue. Basically, a design flaw in the 2016-2017 MacBook Pros. After downloading and playing a audiobook that is copyright protected and I’m unable to play copyright protected video. It’s hard for me to believe that it’s a problem on iTunes Store side. I can’t play any copyright protected movies on a external monitor either. So, I’m at a loss and Apple seems to be stumped. I’m waiting to hear what the Apple Engineers have to say tomorrow. Still, I’m very convinced that the software isn’t seeing the hardware properly and this snapping issue is part of the problem.

Jun 26, 2018 2:18 PM in response to Scott Haskin

This is very interesting. Because right after I contacted Apple about the popping sound, I started to have problems with iTunes videos jerking at random times. Eventually, that same day, all video HD content refused to play (HDCP issues). I also could no longer play Netflix or Hulu through Safari as well. It didn't give a specific HDCP error, but it would refuse to play. YouTube content worked, however. I suspect HDCP is not used there.


So I ended up wiping and reloading the Mac to the latest MacOS (not the beta) only to discover the very same problem. The interesting thing though...Netflix and Hulu worked through Chrome. So give that a shot and let us know. If you download the SD version of the iTunes movies...it should work as a workaround as HDCP is not used in that case.


Apple currently has my laptop and have had it for a couple of days now. I went into the store and they wanted to send it away, as the issue I'm having requires investigation. I'm just glad that I am not relying on this laptop for work.

Jul 6, 2018 10:00 AM in response to mattrogers

I just got the computer back from Apple and it still doesn't play the DRM movies and tv shows. At this point I'm at a loss to why this is happening. I'm going to wait for the Apple engineers to figure this out but, the computer will be sitting on the shelf until they figure out what to do. I don't know what to do. I'll just use my 2013 MacBook Pro for now. I wish I had another 2016 MacBook Pro to see if the issue happens on that one as well. I doubt it. The movies play just fine on my other computers. Just this 2016 that's been an issue. I don't think it's a hardware issue. There is something in the OS that is causing a problem with this computer or it's a combination of both. If it wasn't for the DRM. There wouldn't be an issue. Non-DRM files play just fine. This is frustrating and confusing at the same time.

Jul 6, 2018 11:05 AM in response to mattrogers

It's been two weeks. It's been repaired twice. The logic board replaced twice. The display assembly replaced. Apple should replace the computer if this latest wave of troubleshooting doesn't work. Is it possible that the 2016s have a design flaw that the software doesn't like the hardware enough to allow DRM to play? Yeah, it's possible. I really want to know all the facts before Apple replaces the computer. Thank God, I have apple care or I'd be spending so much money. Hindsight being 20/20. I think Apple should have stayed with a design that worked very well and just add the Thunderbolt 3 ports, replace the thunderbolt 2 ports. That way all the ports that we as pro customers use and the new ports are there as well. Makes sense to me. Hopefully, Apple and I can figure this stuff out. They need to know the facts because it's the only way Apple can make products better.

Jul 9, 2018 7:01 PM in response to titfromisere

Hello titfromisere,

I have the exact problem as yours. Please let me know what did you do.


2 Issues:

1: click sound during working with the laptop like 2 to 3 times per 5 hours of usage.

2: CLAC sound when opening the laptop. If I try to recheck it immediately once again, there won't be any sound. But opening the laptop after 15 to 30 minutes causes the CLAC sound again.


Please let me know what I should do.


Regards,

SNathan94.

Jul 27, 2018 9:04 PM in response to Michael DN

Getting the pop sound, losing one new keyboard key every second week, and just growing more tired of Apple milking the juice. I get a dejavu from thinking "How could Microsoft get things so f*ckedup with that markedlead... seams to be a common thing. This was the last apple product i bought. Left iphone and ipad 4-5 years ago, now im setting my self free from the computer prison as well.


See you on the other side 🙂

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Popping Sound, MBP 2016

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