Popping Sound, MBP 2016

Mine just started this week. Slight pops every now and then. You buy a "Ferrari" (as Steve Jobs called Apple products) and you get a Chevy. If Jobs were alive he would be kicking *** and taking names. As for the Genius Bar I have never been impressed. Apple employees at the Apple store are there to sell iPhones and iPads. They can do the same at Target or Best Buy. Their problem is having been called a "Genius", we expect too much from them.

Hi.

I have the same problem mbp 2016 13". I called to apple and said methat i have to paid if if there is a bad piece. pufff. Why??? My mbp has never had a hit.!

There are 52 pages of this post and several users who report the same problem. ¿When will the apple people officially respond to this massive problem?

In my opinion and as an apple brand, they must incorporate this defect into the service program because it is more than one mbp that presents this problem.!

To be honest, social media has been a PITA for companies. While consumers may see this is a convenient way to "out" a company or get their attention, it also forces a company to remain hush until issues are addressed if needed. Don't expect Apple to "admit" anything. The second a company says the tiniest thing to a customer it ends up all over the web which causes a lot of backlash. Due to so much entitlement from consumers using social media it's in a company's best interest not to "admit" anything. They will work with each customer's problem individually. Also not everyone has this issue, so admitting something makes no sense.

"In my opinion and as an apple brand, they must incorporate this defect into the service program because it is more than one mbp that presents this problem.!"

So you're saying that every time an issue comes up with someone's Macbook and a few others experience the same thing that Apple should create a service program for it? Then what's the point in buying AppleCare Plus then? Apple might as well give unlimited warranties on all their products if customers feel they shouldn't pay for out of warranty repairs. Dell has tons of issues with their products and they never put out service programs.

Exactly,

Apple must incorporate this flaw in its service program. When there is more than one user who has a common failure by logic is a component that is defective, the same happened with the keyboard several users presented failures and was incorporated into the program at no cost to the user.

When they deliver a formal response, the gentlemen of apple or are waiting for this problem to reach social networks and find out about their failures in the rest of the world?

Thank.!

DPJ

I’d agree that 2 users or even 10 does not meet the required impetus or standards to start a “repair programme”. Nonetheless, that’s not case here; there are far more affected people than this.

Also, there are some that are reporting this problem 1-2 years into their usage of their MBPs. Your statement that “everyone is experiencing this off-the-bat” is inaccurate.

"Your statement that “everyone is experiencing this off-the-bat” is inaccurate."

Actually it's not. I saw people with this issue on Macrumors. Many of the people complaining had the same issue as I did at the same time. Right out of the box. Once again people neglecting to buy AppleCare for a $3000 computer is simply their own negligence. A warranty is an insurance provided by the manufacturer to cover Manufacturer's Defects. In this case (along with many other computer manufacturers) Apple insures that your Mac is covered for repairs for 1 year of manufacturer's defects. After the one year warranty you don't get free service. Simple as that. I'm being realistic about this. Not just sticking up for Apple. If you want to be protected from manufacturer's defects after the one year warranty then you buy AppleCare.

Once again, that's the point of a warranty. It covers manufacture's defects. So if Apple has a known defect and you're out of warranty, then you have to pay to get it fixed if you decided against AppleCare. Dell, HP, Lenovo are all the same. They don't give you better service than Apple. They don't have less defects than Apple. That's the tech industry.

Ok, I see what you’re saying. Thanks for clarifying.

If, however, so many people are reporting this issue out of the box (like me, about 5 boxes), isn’t there an issue with QC testing before selling these MBPs?

Since the issue happened upon “opening the box”, it should have been picked up by someone testing the MBP before packing it into the box (I’m assuming they test each computer, maybe I’m wrong).

I have MacBook Pro (15-inch 2016) and I have had this problem for a while. It doesn't really affect the laptop's performance (to the best of my knowledge), ** I work with audio (and my AppleCare ended), so it is really inconvenient.

Is anyone taking action regarding this issue? I'm not being able to find anything online yet.

When you say your AppleCare ended did you mean you bought the AppleCare Plus service plan when you bought the MacBook Pro? Most people (including myself) who had this issue experienced it during the first year of the warranty so why haven't you had this fixed by Apple during your warranty?

Also what do you mean when you ask if anyone is taking action?

Did you come here with an agenda? How is what you are posting being helpful to the discussion forum? I'm posting my experiences about the problem with solutions. You're only making blanket statements about hearsay on forums.

Hello, I am explaining my experience and information that other users give. I am a user desepcionado with the brand and looking for a solution. It is not normal for one piece to fail on several computers. I feel that you lower the profile to this discussion and do not help to find a solution. do you work on apple? Greetings.

Hi,

I am a (not so proud of anymore) of MBP 2016' top specs with the popping sound problem for the last 1,5 year and i have been waiting for an official response to the problem from Apple, just like the did with the keyboard. Do you have any update for the issue? I have already changed the screen once (when it was under warranty) and the problem disappeared only for 2-3 months.

WE need a official response to that.

Completely empathise, I was suffering from the issue for months with multiple replacement parts and then machines. Only after much pain and difficulty I got it resolved.

I’m lucky the Apple Geniuses in Singapore are very helpful.

But yes, we do need to hear from Apple officially. I’m also waiting.

Hi, you're saying Apple won't help you? Just to be clear. Did you buy a 2016 MacBook in 2018 and it's out of warranty or did you buy a 2018 MacBook? Because if you bought a 2018 MacBook then you're still under warranty and I find it hard believe that Apple refuses to help you?