Popping Sound, MBP 2016

I have heard a strange noice from my MBP, and am not sure if this is expected or not. Model is MacBook Pro 2016 with Touchbar, 15 inch, Radeon Pro 460, 2.9GhZ i7, 2TB SSD.


The sound occurs rarely, there may be several days or more straight that I don't hear it, though when it occurs, it may happen 2-3 times in a half hour period. There is no association I can make with what I'm doing at the time, so I'm unable to recreate it. The sound is a single hollow "popping" noise, similar to if you slowly squeeze a plastic bottle until it crinkles. The sound is not very loud, but clearly audible, and sounds as if it is coming from approximately behind the trackpad. I've had no other notable problems with this computer to date, have made no modifications to any hardware, or used it in any abnormal way.


I'm not terribly bothered by the sound itself, but I'm aware that the battery is located roughly behind the trackpad, and I worry that an expanding battery might sound like this. The case is not flexed or distorted in any way, there is no abnormal heat being generated, and no smoke, smells, or fumes. I think this is unlikely to be the cause, but is serious enough that I would like an alternative explanation before I disregard it. Alternate explanations might be abnormal activation of haptic feedback, or flexing of internal components as adhesives or seals continue to cure since manufacturing (laptop manufacture date 12-19-2016). The OS X battery status is "Good", "No errors", Simplo model bq20z451, battery manufacture date 12-2-2016.


Thanks for any help!

MacBook Pro with Retina display, macOS Sierra (10.12.2), 15 Inch, Radeon Pro 460, 2.9GHZ i7

Posted on Jan 12, 2017 11:04 AM

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Question marked as Top-ranking reply

Posted on Sep 13, 2017 9:01 AM

After numerous visits to the apple Service Centre I was able to convince them to replace my display. Got my laptop back today with a brand new display.

My initial tests confirm that replacing the display has fixed the popping sound issue.

I have also noticed that the new display does not make any noises when pressed against at the bottom of the screen. The new display feels more sturdy. Hopefully the issue won't reoccur again after extended usage. Fingers crossed!!


I urge everyone having this issue to be persistent and get the display replaced.


A big thanks to everyone who updated this thread, It was very helpful in getting the problem fixed!

874 replies

Jul 6, 2019 10:15 AM in response to csrrs

The problem was with the display assembly. If you had your Mac repaired by an actual Apple store genius they would've replaced the display assembly and your popping sound would be gone. Everyone else on the web (including myself) with this issue got their display assembly replaced with success.

Sep 9, 2019 10:47 AM in response to erikendswithak

Hello,

I experienced the same, finally i fixed it; not exactly fixed it, but i found a way out to overcome the popping noise, you need to install a fan control app on your mbp and adjust the fan speed manually.

I am using macsfan control but you can use similar app, it helps heated air is pushed through the back vent and it won't crack noise again.


Its actually MacBook Pro design issue and apple should do something to fix the issue entirely.

Sep 9, 2019 10:51 AM in response to asrujit

"Its actually MacBook Pro design issue and apple should do something to fix the issue entirely."


It's fixed. The 2017+ models are fine. The issue was never heat related. The manufacturing in the display assembly was faulty. The people that went directly to Apple with the problem got their MacBooks repaired and there's been no more issues reported.

Sep 15, 2017 11:25 AM in response to Michael DN

Will just share my experience with this product so far!


Got the MBP 15 2106 in january. Noticed the popping sound. Got it fixed by a replacement of display and top case.

Then, I got the keyboard high pitched sound. Got it fixed by a replacement of top case.

Then, noticed that a little press of the lower part of the case made a clicking sound. Apple geniuses told me a lot of crap but this is expected as the machine is thin.

Now, I am noticing a soft crackling noise. This is softer than the popping noise but I think it is starting again.


the thing that bother me the most, is the fact that I don't have any confidence in this product now. when I hear a noise, I immediatly think it is a new issue from the MBP, even when it is caused by any other object in the room.


Apple, please do something.

Sep 28, 2017 7:55 AM in response to Michael DN

I went to my local Apple Store, and the Genius Bar person said he was "aware" of the issue but hadn't seen one in person yet.


We quickly came to an agreement to ship it in for repair.


Apple replaced the bottom cover with a note about warping, but it certainly wasn't warped that I could notice (my late-2016 is like new, used primarily at home).


Of course, the problem wasn't solved. The popping noise is still there. It's very obviously coming from the screen assembly. Like others noted, if I press gently on the "MacBook Pro" logo, it will sometimes make the popping noise. There's a bit of creaking around the hinge in the back as well.


I called AppleCare, and they just suggested returning to the Apple store to further work on the issue (likely requiring it to be sent back in).


I'm frustrated. Do I just deal with the noise, hoping Apple officially acknowledges the problems and offers a repair program? Or roll the dice with another repair the may or may not fix it?


Very annoying for a $4k machine.

Nov 7, 2017 6:25 PM in response to Michael DN

I can add that I do have some other issues. My "Y" key will not work if you press on the lower left corner. The touchpad also has dead spots where it won't click. Both issues have occurred in one or both of the last two MBP Touches. Not sure how much area the battery covers but my gut though it's not the battery even though I have seen one expand before. There were posts online that said the sound is from thermal expansion/contraction in how internally the screen hinges are attached (glued). I've only heard it with the screen open; not when it is connected to my LG 5K display.

Dec 28, 2017 8:30 AM in response to Michael DN

I have the same issue with the low crackling sound. I've had it since day one. I bought mine shortly after the launch.


It seems to always present itself right after a speaker event. For example, I noticed that it almost always happen a few seconds after I get a notification chime. So, I would hear the ding after getting a new email and then about 15 seconds later, crackle.


At this point, Apple seems to only respond to lawsuits. Perhaps someone can get a class action going? It will then be resolved lickety-split.

Jan 11, 2018 2:03 PM in response to Michael DN

So I went to the Apple store and left my macbook there for a week, they said in the diagnosis that the sounds from opening the lid where verified and really happening, and the pops coming from the speakers. So they gave me back the laptop saying that they adjusted the screws from the hinge and the sound it's not there anymore. But is still there, as well the pops from the speakers. I have to say the clac coming from the hinge when opening the lid after a few hours is not as loud as before.

But I am kind of disappointed with apple support.

Jan 14, 2018 12:24 PM in response to WereOnAPeopleFarm

Book an appointment to your local Apple Store and they should identify the problem quickly by replacing the display. YMMV though.


As for me, I just made my 7th 1hr trip to the store. Feel like new issues are popping whenever I take it back thanks to incompetent repair technicians. Casing’s been scuffed at multiple places. Speakers not working properly. Stuck/mushy keys when the machine heats up. Screen has been scratched this time despite being replaced originally because of the popping sound. I feel like I’m playing Russian roulette.


At least the people I’ve been dealing with are understandable and helpful. Let’s see in what state it’ll be in this time around.

Feb 15, 2018 9:42 AM in response to Jono_SA

Hey Jono


Any chance you still have the contact at Core. I’m fighting tooth and nail with the repair centre.


I’m on my second machine. Was replaced last year for touch bar issues. The replacement machine then developed popping sounds. They replaced my top case. Went away for just over 5 months. Now it’s back at Repair Centre. Same issue and they refusing to replace it. Telling me crap about 6 month CPA period.

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Popping Sound, MBP 2016

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