APPLE NZ GCS Sydney

Apple NZ GCS Sydney is the charge that will come up on your bank statement after making a purchase from the iTunes Store if you live in New Zealand.

If you are unsure about the charge, check your purchase history here:

https://reportaproblem.apple.com/

If you still cannot find it, try checking your subscriptions by following these steps:

• Go to Settings > [your name] > iTunes & App Store.
• Tap your Apple ID at the top of the screen.
• Tap View Apple ID. You might need to sign in or use Touch ID.
• Tap Subscriptions.

If you see a $1 transaction from Apple NZ GCS Sydney, it is simply a holding charge to ensure that your card is valid.

About payment card authorization holds in the iTunes Store - Apple Support

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.

See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.

If you cannot identify the payment then perhaps you are looking at a phishing email.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

See also Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

• If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
  
• If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
  
• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

tt2

This happened to me without Sydney at the end. They took a few dollars off me and I couldn't figure it out as I haven't bought any apps in a long time. Looked up the name got this thread pop up. Cancelling card soon....

a card number is mandatory for apple id

Actually, you can remove your card by going to your iTunes account and removing it. Or, when you first set up an Apple ID, you can do so without a card:

Create or use your Apple ID without a payment method - Apple Support

Is Apple the only company that has your card number on file?

Do you have any sharing/syncing/etc set up and/or does anyone have access to your device(s) physically or remotely?

And how did you lose money? My credit card companies do not expect me to pay for fraudulent purchases by someone else.

Glad to hear you're not losing money; before placing the blame singularly on Apple, would you please answer my other questions:

Do you have any sharing/syncing/etc set up and/or does anyone have access to your device(s) physically or remotely?

Or, since you are traveling, did you access your account, bank, or any financial site somewhere within a non-secure WiFi network? Or sign in in a public place within anyone being able to see your screen/keyboard?

FWIW, I found a charge of first $1 and then $9,000 on my card from a gambling casino in the UK. I don't live there, I don't gamble, and my card had not been stolen. My CC company told me that people use card number generators to simply make up a number; they then charge a test $1 and if it goes through, they know they've got a live one and start using it. There was no one at fault here: the thieves generated a number which happened to be mine.

I went to Australia recently and there was a charge to my credit card on May 17, 2017 for a NZD 5.99 from APPLE NZ GCS SYDNEY. Someone hacked into my apple phone and got my credit card number.

Please get the money back for me and the important thing that please protect my apple phone. I have contacted my CC company to cancel my card.

Thank you for your help.

You should try to find out what the charges are for - are you sure you haven't subscribed to something that has a charge? "Free" subscriptions usually wind up in "paid" subscriptions after a set amount of time unless you cancel them.

I am having charges made to my card, the first is 306 APPLE NZ GCS $ 19.43. ocard 5939 seq 000962.

I do not know why but to date from Jan 2017 to May you have debited my account , $ 61.39 I am very upset and distressed. Urgently require explanation

Ms Eunice M August

These forums are user to user only for technical questions and answers. We are unable to help with this type of issue and Apple is not present here. You need to contact Apple. Go to your iTunes account and the purchases and click on "report a problem". You should also call your financial institution - telling other users will not help you.

I have had the same issue occur. 6 transactions over 2 days totalling almost NZ$400 charged to VISA "Debit" Card attached to my business account. On July 9: NZ$24.98 followed by two transactions of NZ$74.99. On July 10: Two transactions of NZ$79.99 and one of NZ$44.99. Discovered these transactions in Xero bank feed on July 11 and cancelled the card same day.

Notes: I don't think my Apple account has any implication with this. I don't have a card loaded in my Apple account and account history shows no purchases. I've never purchased anything before from APPLE NZ GCS SYDNEY. I run my business using Google Apps, Adobe Creative Cloud and other cloud platforms. I don't use iTunes, iCloud or other apple subscription services. Mobile devices all run on Android. My Apple ID exists solely to support free OS-X updates for my iMac and MacBook Pro. My guess is that APPLE NZ GCS SYDNEY is a fake merchant name used as a cover to run fraudulent transactions on stolen card numbers from predominantly New Zealand based card holders. Or, if APPLE NZ GCS SYDNEY is a legitimate merchant (less likely), then stolen cards numbers are being used to fund purchases of Apple products/services. In any case Banks/Apple etc need to stop assuming the problem is isolated or user generated (e.g. legitimate charges that users didn't realise they'd agreed to). There seems to be enough in common from the cases reported to start joining the dots and implement protective measure to mitigate this threat.

There was a fraud transaction called Apple Nz GCS done from my account, 600 dollars have been deducted from my wifes account yesterday.Iam so dissapointed with apple now, can any one tell me how do I have to get my money back?

Just on hold with Apple customer services to try and sort out refunds for the fraudulent charges on my credit card and the telephone hold music playing is "if I had a million dollars"... just thinking you are $300 closer to your target... until, fingers crossed those credits come through.

If I just log out of my iCloud or personal information on my settings,will nothing more come out of my account?

I don’t want anymore money to come out of my account from apple ‘gcs Sydney’ When I’ve clearly not bought anything,what do I do? It is a scam? How do I stop it?

I was advised by the bank to stop the card and I am now on a call to Apple iTunes - they have traced the transactions to another fraudulent Apple account. The fraudsters will do it every few days until the cards are stopped...lots of trouble...