Level 1

65 points

APPLE NZ GCS Sydney

If you see any credit card charges from APPLE NZ GCS SYDNEY report it to the fraud team immediately. These scumbags behind the fraud went into hiding after stealing from people back in 2012. But looks like they have now resurfaced. Recently they made two lots of transactions onto my wife's card and took out $1 and $15.99 respectively. I have reported to my bank and they have now blocked the card. I am not disturbed about the money i lost, but i am more disappointed on Apple for not being able to protect my confidential data.

The issue with apple is that, a card number is mandatory for apple id, therefore I will always be vulnerable to fraud like this.

If someone in Apple is listening, you guys need to do something about this very quickly before people start losing confidence over your ability to protect customer data.

iPhone 5s

Posted on Jan 14, 2017 5:34 AM

Top-ranking reply

turingtest2

Level 10

278,103 points

Posted on Apr 9, 2018 7:47 PM

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.

If you cannot identify the payment then perhaps you are looking at a phishing email.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

tt2

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58 replies

Oct 1, 2017 1:13 PM in response to src2505

I got charged this amount why ?

Oct 11, 2017 1:47 PM in response to src2505

Hey there just wondering how did you get a refund

Oct 16, 2017 4:26 AM in response to src2505

This has happens to me with 200$

Jan 2, 2018 3:37 PM in response to src2505

I have been scammed as well how do I contact apple to get this sorted

Jan 2, 2018 6:21 PM in response to babowa

I wasn’t saying that apple scammed me I was say that on my bank statement it say money had come out of my account from apple nz gcs

Jan 29, 2018 6:43 PM in response to src2505

GCSsydney took my money from my account yesterday.

I haven't made any purschge.

What is this and how to solve it?

Feb 20, 2018 10:03 PM in response to babowa

$80 just got taken out of my account and $50 last week! Anyone have a number I can call to get my money back?!

Feb 23, 2018 10:53 PM in response to src2505

*** they took $20 from and I don’t know how to stop it. Plz idk what to do

Apr 23, 2018 1:41 AM in response to src2505

it just happened to me.. NZ$139.99 today had been the transaction already taken off my card details on my phone,the card have been cancelled, but If I can have my money back?what the ****?!

src2505 Author

Level 1

65 points

Jan 14, 2017 6:31 PM in response to babowa

Thanks for that information. I will do that....as i don't feel secure about leaving my credit card number there anymore.

The credit card number was definitely hacked from Apple, since itune is the only place where that credit card number is strored.

I am sure the bank/credit card company will refund the amount. But in the meantime, my card had to be cancelled and now I have no way to get a replacement card since I am overseas and moving from one place to the other. This is just a nuisance and inconvenience I could have done without had Apple taken more care towards their role as data custodian.

babowa

Level 9

78,562 points

Jan 14, 2017 7:27 PM in response to src2505

Glad to hear you're not losing money; before placing the blame singularly on Apple, would you please answer my other questions:

Do you have any sharing/syncing/etc set up and/or does anyone have access to your device(s) physically or remotely?

Or, since you are traveling, did you access your account, bank, or any financial site somewhere within a non-secure WiFi network? Or sign in in a public place within anyone being able to see your screen/keyboard?

FWIW, I found a charge of first $1 and then $9,000 on my card from a gambling casino in the UK. I don't live there, I don't gamble, and my card had not been stolen. My CC company told me that people use card number generators to simply make up a number; they then charge a test $1 and if it goes through, they know they've got a live one and start using it. There was no one at fault here: the thieves generated a number which happened to be mine.

May 23, 2017 3:17 PM in response to src2505

I went to Australia recently and there was a charge to my credit card on May 17, 2017 for a NZD 5.99 from APPLE NZ GCS SYDNEY. Someone hacked into my apple phone and got my credit card number.

Please get the money back for me and the important thing that please protect my apple phone. I have contacted my CC company to cancel my card.

Thank you for your help.

babowa

Level 9

78,562 points

May 29, 2017 7:46 AM in response to Boandholly

You should try to find out what the charges are for - are you sure you haven't subscribed to something that has a charge? "Free" subscriptions usually wind up in "paid" subscriptions after a set amount of time unless you cancel them.

cherishu

Level 1

4 points

Jun 18, 2017 5:50 PM in response to src2505

I am having charges made to my card, the first is 306 APPLE NZ GCS $ 19.43. ocard 5939 seq 000962.

I do not know why but to date from Jan 2017 to May you have debited my account , $ 61.39 I am very upset and distressed. Urgently require explanation

Ms Eunice M August

babowa

Level 9

78,562 points

Jun 18, 2017 7:37 PM in response to cherishu

These forums are user to user only for technical questions and answers. We are unable to help with this type of issue and Apple is not present here. You need to contact Apple. Go to your iTunes account and the purchases and click on "report a problem". You should also call your financial institution - telling other users will not help you.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

APPLE NZ GCS Sydney