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Apple Music library disappeared from iPhone but not on my iPad

My Apple Music library has disappeared from my iPhone (6s) but my entire Music library is still intact on my iPad (iPad Air 2). Both devices have been updated to the latest iOS software. I have always and still do have both devices synched together. However, my Music library will not restore back onto my iPhone. Any help on fixing this issue? I'm not sure if this is an Apple Music error, an IOS problem, or if there is something wrong with my actual iPhone itself.

iPhone 6s, iOS 10.0.2, Device #2: Apple iPad Air 2

Posted on Jan 15, 2017 10:08 AM

Top-ranking reply

ganapathi.ps

Level 1

13 points

Posted on Oct 31, 2017 12:49 PM

I was facing the same issue when I upgraded from iPhone 6 to iPhone 8 and I was able to resolve it by triggering a song addition and download to my library. I started with some steps which have been suggested in a few replies in this thread. I will mention all the steps that I took.

1. Ensure that ‘Show Apple Music’ and ‘iCloud Music Library’ options are on. I also toggled ‘Add Playlist Songs’ to on.

Settings>Music

2. Turn on Automatic Download for Music.

Settings>iTunes & App Store

3. Open Apple Music and ‘Browse’ to any list or song.

4. Add any song to your library and download it to your device.

5. Now go to your Library and you should be able to see the playlists/songs appear (it might take a few seconds depending on your internet speed)

So, triggering a song addition and download to the library helped my content to re-appear. Let me know if these steps helps fix your issue too.

Good luck!

-Gan

View in context

22 replies

Nov 7, 2017 7:07 AM in response to ganapathi.ps

It Dissapered in My. IPhone x . Does It still work

Sent from my Apple Watch

Nov 7, 2017 7:12 AM in response to Richboy12

It worked for me last week on my iPhone 8

Nov 7, 2017 9:23 AM in response to ganapathi.ps

NRM

Sent from my Apple Watch

Nov 7, 2017 9:27 AM in response to ganapathi.ps

Sent from my Apple Watch

Dec 6, 2017 2:44 AM in response to ganapathi.ps

Worked for me but after updated to iOS 11.2 my library is now missing.

Dec 27, 2017 2:43 PM in response to LudovicaBenedetti

I have the same problem and not a thing I try fixes it. Explain to me why my Sonos app can find my Apple Music library but my iPhone can’t.

OllieG15

Level 1

4 points

Feb 3, 2018 5:12 PM in response to Joseph Delaney

It all came back... but they’ve all been wiped. I’ll have to download my 1000 songs all back again. Hopefully the free wifi at Starbucks won’t miss 10gbtyes.

Apple Music library disappeared from iPhone but not on my iPad