iPhone headphones detected but no sound

Exact same problem here with a recently acquired iPhone SE. Clearly something is wrong, I'd like to see Apple react. I have found by accident a fix other than hardware reset (which also works) which you may want to try: go to "settings", then "sound" then click on the button of the sound level adjustment, miraculously for me, sound came back in the headset !

It's definitely a bug. The quickest way to fix this is go to control center and toggle the headphone option to iphone and back to headphones. It works for the current call but you'll need to restart your phone for it to completely go away (for a while at least)

This is what I do too. I had this problem with my iPhone 5s and now also with my SE. When I plug in the headphones, I sometimes lose all audio on a call and the only way that I can get the audio back is by switching to speaker momentarily and then turning speaker off again. It's a very annoying glitch, but that work-around solves it most of the time.

I have the exact same problem! Ever since I updated my iPhone 6s to iOS 10. It has become more frequent in the last month. I contacted support last week and they had me try a recovery mode update to see if it was a software problem, but that didn't work. I would think it's a software problem because my iPhone was fine before iOS 10 and if it was hardware restarting it shouldn't change anything.

Were you ever able to get the problem sorted out?

Dear,

When I have an incoming call and Apple headphones are plugged, there is no sound from the headphones. When you return sound to speaker and again to headphones, the sound is ok. It's is obvious that this is a general issue according to users respond. Hard reset solve the issue for a day or so.Since ios10 and above the issue is permanent.

Thank you for any help your may have.

Just thought I'd let you guys know that I tested with lightning earpods and also airpods and the problem does not happen ever. Definitely it is related to the headphone jack connection and obviously software bug. So Apple if you are listening, this is the thing that you need to think about for the solution. If you use the iPhone 7 lightning earpods for long phone calls and sometimes night time listening in bed like I do, you definitely need to be charging the phone at the same time using the same port, so the lighting earpods are out of the question. If you think that everyone is going to go to use the bluetooth style airpods, this is not good for long calls because the battery runs out so I have to keep swapping back to earpods to charge the airpods. Also, we appreciate how cutting edge you are in technology but many people are not convinced that bluetooth or wireless is completely safe to have for long periods next to your brain without any health repercussions in the future. Please don't move away from headphone jack just yet.

It's not likely, but it could be a hardware issue. For instance, if something is wrong with the headphone jack it might be temporarily resolved with an electrical reset of the jack. At least according to the senior tech at Apple.

But yeah, it's probably a software issue, caused by either a third party app or something the user does.

One theory I have is that it might have something to do with bluetooth. I don't think it has ever happened to me when bluetooth is activated. How about you guys?

I have never seen Apple respond in these threads.

I went through the troubleshooting as you suggested. Ended up with a brand new replacement phone from Apple. Same issue. Particularly annoying when you want to place a call (or receive a call) and are connected to the headphones.

Any suggestions about how to overcome this or any plans from Apple to resolve?

I've been experiencing the same problem for months now! I just had my phone factory reset and only brought my contacts and photos down from the cloud, but the glitch is still there. Have you found a resolution?

I have the same for months now. With and without headset. (iPhone SE from 2016) Hard reboot is the only solution. Or when calling switching to speaker sometimes works. All very much annoying.

Clearly a problem not only with my phone. So please don't come up with the standard reset and other FAQ solutions.

Well, the fact that both you and me got our phones replaced tells me that Apple might not be aware of this problem. None of the support techs I spoke to had ever heard of it.

This is what I think: This seems to be a very uncommon problem, otherwise there would be dozens of threads like this online.

And since both my phones have had this problem there must either be something I do, or something I've downloaded that's causing this.

For instance: maybe it's a third party app that's causing it?

Because this problems occurs very randomly. It's been over two weeks since it happend to me now.

So it's hardly a hardware issue. It would happen a lot more frequently then, and to a lot more people.

I have exactly the same issues with my iPhone 5 SE, with different apps like podcast and FaceTime. Did not yet upgrade to iOS 11, but I am using the latest 10 release.

Bought this week new headphones (from Apple) and experienced the same thing within a two days! Only a reboot helped.

Kind regards

Ernst Jan

Same here. Using iPhone 6. Tried multiple headsets, no change. Turn off. Turn on. Place a call. Repeat.

Lately it appears to happen less but maybe I'm using my headphones less often.

There were moments when I thought it may be a notification going off whilst the headphones are plugged in. Sometimes I thought it might be answering a call whilst listening to music via headphones. Tried to replicate both and couldn't.

Would be great if somebody with the same issue could try some lighting connector headphones and check if it stops.

Yeah that worked,its an software issue definitely.apple please help us by solving our problem since 10.3.3 update got me this problem,got this iPhone se 15 days before and troubled.please provide an update to fix this bug.