2016 MacBook Pro 13.3 with touch bar screen has lines across the top

Hope this helps Apple or whomever diagnose this problem.

Apple makes no promise to even read the posts on this User-to-User forum.

To make contact with Apple and have your results influence whether they investigate this problem at all, you need to present your computer at a Genius Bar appointment at an Apple-owned store, and have it be evaluated by an Apple representative.

Looking out for yourself turns out to be the best way to look out for everybody else as well.

 say that they are unaware of this issue. I would assume that everyone who posts on this has spoken to  directly. This issue is hardware and unacceptable in any brand new computer let alone such an expensive one. I don't know what consumer rights you have on the states or wherever you guys are posting from but in the UK You can demand a replacement and if, like me, you have had a repair already, a full refund. If enough of you ask for what you have a right to, Apple will do something about the hardware fault

I have the same issue and apple support said that will need to replace the logical board. My issue now is that apple does not have the part. I have open the request on Apr-11 and still waiting them to call me.

 say that they are unaware of this issue.

EDIT: What difference does it make whether the particular Apple representative you talked to has seen this before? You want it fixed!

My advice remains the same:

Present your computer at an appointment at the genius bar. If it has ANY problem, however bizarre, known or unknown, heard of or never heard of or never seen before in any computer -- if you can reproduce it, they can fix it.

They will do this by swapping parts under warranty until the problem goes away completely. If a part that still exhibits this problem is installed, they will swap that part out under warranty as well. IF (and only if) you exceed the number of repairs allowed or the "time in shop" under local "lemon-laws" and it is still not fixed, you will be entitled to a new computer, but will likely have to know what your local laws are, and ask the store manager to intervene.

If enough users would do this, the pile of repairs for this issue would start to mount up, and Engineering would be called in to investigate. Sit on your hands and it will never rise to a high enough level to get fixed systematically, AND it will continue to annoy YOU.

Grant you are incorrect.. There is recourse under the  warranty and separately under consumer law. This states that if the machine is less than 6 months old you can demand a replacement etc as stated above. Also I wasn't refering only to the representative I spoke to but the fact that he said there were no reports of this fault In the databases..

I had the same issue originally but mines seems to be getting worse. I now boot up to a black screen EXCEPT the top bit that is grey. after around 1 minute the screen will come on (very garbled horizontal lines). Then it will come on after 2 minutes with the grey bar at the top.

i Have been to the Apple Store in Aberdeen (UK) twice and all they have told me is that "it is a software issue" and there is "nothing we can do" this is totally unacceptable! both "geniuses" saw the dark bar but none of them saw the garbled display. I definitely think this is a hot/cold issue because when you crank the brightness up (warm up the display) the problem goes away.

I am totally bummed as I sold 2 perfectly good windows laptops and an excellent 2014 MBP to pay for this device. I am honestly so mad about it. I have got my credit card company involved for a refund I can't even bring myself to chat to support any more.

If anyone is still having this problem, the Apple store eventually agreed to replace the display. I took the device in a second time and they said they couldn't repair it. I REFUSED to come and collect the item until they switched it off for 24 hrs and tried it again. I called up after 2 days asking how they got in and they had replaced the display without saying anything. So far so good.

ChPEC

Readers have bad luck with leaving a MacBook at an Apple store for them to "try to recreate the problem over the next several days".

Readers have very good luck when they have a known way to create the problem, show the problem to the technician, and get it on the path to getting FIXED.

got the same problem at the bottom. after about 20 minutes uptime it's gone.

I have a similar problem, and just like some of the notes I read, I it is less then 2 months old and the screen just started doing these:

Any ideas?

I am from India. I bought my laptop (2016 MacBook Pro 13-inch with Touch Bar) in May 2017. It's a little over a year old now. I have the same problem at the bottom of the screen. So here's what happens. I'm a designer, so I frequently use apps like Sketch, Adobe Photoshop, Adobe Illustrator, and so on. When I use regular apps like Notes, Safari, Chrome (which eats a lot of RAM, by the way), Spotify, and so on, simultaneously with multiple windows and desktops open, nothing happens, and everything has been fine for the first 10-11 months. Recently though, whenever I use the laptop for more than 3-4 hours with at least one window of Sketch or Photoshop or any design software open and in use, black lines start appearing at the bottom of my screen. They start faint, one or two, and with time, they become darker, with more lines appearing, until a point when it's a thick dark black band at the bottom of the screen (feathered/smooth edges, not sharp). And then they even start appearing on the top, but not to such an extent. My observation is that this has a correlation with graphics use and heating. The laptop gets very hot. (It gets hot when the bands appear, but the bands may not always appear when it gets hot otherwise, so it's not just the heating issue, it's more of a graphics issue). The photo attached herewith shows the issue at a stage when the bands have thickened. It looks translucent, but it's very opaque at its worst.

Anything you can reproduce, the guys at the genius Bar at an Apple-owned store can fix. And your appointment for an evaluation is free.

i have the same problem but mine is on the bottom of the screen

did you fix it?

You are not alone. Exactly the same issue here