2016 MacBook Pro 13.3 with touch bar screen has lines across the top

Hope this helps Apple or whomever diagnose this problem.

Apple makes no promise to even read the posts on this User-to-User forum.

To make contact with Apple and have your results influence whether they investigate this problem at all, you need to present your computer at a Genius Bar appointment at an Apple-owned store, and have it be evaluated by an Apple representative.

Looking out for yourself turns out to be the best way to look out for everybody else as well.

 say that they are unaware of this issue. I would assume that everyone who posts on this has spoken to  directly. This issue is hardware and unacceptable in any brand new computer let alone such an expensive one. I don't know what consumer rights you have on the states or wherever you guys are posting from but in the UK You can demand a replacement and if, like me, you have had a repair already, a full refund. If enough of you ask for what you have a right to, Apple will do something about the hardware fault

I have the same issue and apple support said that will need to replace the logical board. My issue now is that apple does not have the part. I have open the request on Apr-11 and still waiting them to call me.

 say that they are unaware of this issue.

EDIT: What difference does it make whether the particular Apple representative you talked to has seen this before? You want it fixed!

My advice remains the same:

Present your computer at an appointment at the genius bar. If it has ANY problem, however bizarre, known or unknown, heard of or never heard of or never seen before in any computer -- if you can reproduce it, they can fix it.

They will do this by swapping parts under warranty until the problem goes away completely. If a part that still exhibits this problem is installed, they will swap that part out under warranty as well. IF (and only if) you exceed the number of repairs allowed or the "time in shop" under local "lemon-laws" and it is still not fixed, you will be entitled to a new computer, but will likely have to know what your local laws are, and ask the store manager to intervene.

If enough users would do this, the pile of repairs for this issue would start to mount up, and Engineering would be called in to investigate. Sit on your hands and it will never rise to a high enough level to get fixed systematically, AND it will continue to annoy YOU.

Grant you are incorrect.. There is recourse under the  warranty and separately under consumer law. This states that if the machine is less than 6 months old you can demand a replacement etc as stated above. Also I wasn't refering only to the representative I spoke to but the fact that he said there were no reports of this fault In the databases..

I had the same issue originally but mines seems to be getting worse. I now boot up to a black screen EXCEPT the top bit that is grey. after around 1 minute the screen will come on (very garbled horizontal lines). Then it will come on after 2 minutes with the grey bar at the top.

i Have been to the Apple Store in Aberdeen (UK) twice and all they have told me is that "it is a software issue" and there is "nothing we can do" this is totally unacceptable! both "geniuses" saw the dark bar but none of them saw the garbled display. I definitely think this is a hot/cold issue because when you crank the brightness up (warm up the display) the problem goes away.

I am totally bummed as I sold 2 perfectly good windows laptops and an excellent 2014 MBP to pay for this device. I am honestly so mad about it. I have got my credit card company involved for a refund I can't even bring myself to chat to support any more.

If anyone is still having this problem, the Apple store eventually agreed to replace the display. I took the device in a second time and they said they couldn't repair it. I REFUSED to come and collect the item until they switched it off for 24 hrs and tried it again. I called up after 2 days asking how they got in and they had replaced the display without saying anything. So far so good.

ChPEC

Readers have bad luck with leaving a MacBook at an Apple store for them to "try to recreate the problem over the next several days".

Readers have very good luck when they have a known way to create the problem, show the problem to the technician, and get it on the path to getting FIXED.

Hi Lisa,Can i ask you a question about Macbook has a black stripe on Screen,My Macbook now as the same as your.Apple will replace or screen or main board or give a new Macbook,i need your information to bring my Macbook to AASP,i live in Vietnam,and doesn’t have Apple Store or Ginius Bar,thank you and sorry about my English is not good

I have exactly the same issue since 10 days today I have to Apple service Center, instead of changing the machine they are simply informing me that they will change display ...annoyed as it’s basically machine problem

I have the same issue, have to Apple service Center in India and their reply was oh we change the screen however as much as I read is machine problem and keep happening even display is changed. Quite annoyed as the MBP touch bar is only 4 months old.

My Mac has the same problem.

It only happens in the winter when I leave it for a long period of time next to a window and it gets really cold! after a few minutes working with it, the computer worms up and the lines disappear!

To solve the problem, I started leaving the computer overnight in a drawer with a scarf underneath and another one on top.

Sometimes I also rub the area with my hands repeatedly over the area with the lines (both the screen and the other side) to warm it up and the lines disappear quickly

I also have the same issue with you. In my case is the worst than you.

My Mac Pro is late 2016 13.3 with Touch Bar. I bought it from USA in November 2016. I have got it with me 1y and 6m. Now, I am in Thailand.

While my Mac is high temperature.

Some keys on the keyboard do not work properly such as " ] ", the arrow left, the arrow right keys.

Then I also got the horizontal red line on the top and bottom of screen.

got the same problem at the bottom. after about 20 minutes uptime it's gone.

I have a similar problem, and just like some of the notes I read, I it is less then 2 months old and the screen just started doing these:

Any ideas?