2016 MacBook Pro 13.3 with touch bar screen has lines across the top

2016 MacBook Pro 13.3 with touchbar. the screen has horizontal lines across the top. I contacted apple yesterday and suggested I power off hold the shift option and command key on the left and the power key for ten seconds then restart. did not help the longer the computer is on the less visible the lines. I also am not able to bluetooth my iPhone 6. my computer is 3 weeks old

MacBook Pro with Retina display, iOS 10.2, 2016 13.3 with touch bar

Posted on Jan 19, 2017 6:42 PM

57 replies

kravc

Level 1

4 points

Mar 15, 2017 12:50 PM in response to bruce625

13" no touchbar silver model — same issue, starts to happen in Ukraine in winter when notebook gets cold.

Apr 6, 2017 11:05 AM in response to bruce625

I'm having the same issue and just bought the Macbook Pro 13 this month. Just couple of weeks using it and is showing the same issue.

Apr 17, 2017 11:48 AM in response to maurospbr

Maurospbr ask for a replacement..

Apr 17, 2017 11:50 AM in response to baloopookie

they said that have up to 15 days to get me a part or a new PC. Will wait.

Apr 17, 2017 12:43 PM in response to baloopookie

I clearly do not understand.

What different actions would you take if they HAVE heard of your issue?

Do you only want your issue fixed if it is a popular one?

kravc

Level 1

4 points

May 5, 2017 5:32 PM in response to kravc

To fix the issue Apple has replaced laptops display and logic board.

Jun 7, 2017 11:09 PM in response to bruce625

I have the same problem!

Jun 17, 2017 12:38 PM in response to maurospbr

Mauro, seems that you're a Brazilian too.

What was the result of your request?

Jun 21, 2017 6:39 PM in response to ChPEC

ChPEC

Yours is nothing like the others. You likely have a fixable hardware problem. If you can reproduce the problem, they can fix it. Get it looked at right away.

ChPEC

Level 1

8 points

Jun 22, 2017 11:26 AM in response to Grant Bennet-Alder

Thanks. I am not in the US at the moment. Sending the computer with a cousin...

Jun 22, 2017 11:55 AM in response to Grant Bennet-Alder

mehdi27

Level 1

8 points

Jul 9, 2017 5:26 PM in response to bruce625

Same problem here, macbook pro with touch bar

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2016 MacBook Pro 13.3 with touch bar screen has lines across the top