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Level 1

71 points

2016 MacBook Pro 13.3 with touch bar screen has lines across the top

2016 MacBook Pro 13.3 with touchbar. the screen has horizontal lines across the top. I contacted apple yesterday and suggested I power off hold the shift option and command key on the left and the power key for ten seconds then restart. did not help the longer the computer is on the less visible the lines. I also am not able to bluetooth my iPhone 6. my computer is 3 weeks old

MacBook Pro with Retina display, iOS 10.2, 2016 13.3 with touch bar

Posted on Jan 19, 2017 6:42 PM

Best reply

S. Power

Level 1

46 points

Posted on Mar 7, 2017 5:33 AM

I'm having the same issue (image attached). It just started 3 days ago. For now it is intermittent, and seems to mostly occur when the computer has been asleep for a good amount of time, and then clears itself after a few minutes of operation. But from everyone else's comments here, it sounds like this is only going to get worse. I think I'll have to wait until it is more persistent until I make my visit to the Apple Store, but it seems clear I will have to head there pretty soon. Makes me sad.

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57 replies

Jun 21, 2017 6:39 PM in response to ChPEC

ChPEC

Yours is nothing like the others. You likely have a fixable hardware problem. If you can reproduce the problem, they can fix it. Get it looked at right away.

ChPEC

Level 1

8 points

Jun 22, 2017 11:26 AM in response to Grant Bennet-Alder

Thanks. I am not in the US at the moment. Sending the computer with a cousin...

Jun 22, 2017 11:55 AM in response to Grant Bennet-Alder

mehdi27

Level 1

8 points

Jul 9, 2017 5:26 PM in response to bruce625

Same problem here, macbook pro with touch bar

MCZ0L0

Level 1

4 points

Oct 27, 2017 7:22 PM in response to bruce625

this is also happening to me, same place, looks the same as the other posts here. going to take it to get looked at this weekend. what was the resolution for the other folks who posted here?

Barreira

Level 1

4 points

Oct 29, 2017 4:57 PM in response to bruce625

Same problem with me, I only noticed today that I have this horizontal grey line on the bottom of the screen, I’m going to Apple premium reseller shop to see what they can do..

Barreira

Level 1

4 points

Nov 1, 2017 10:01 AM in response to bruce625

Just had my screen replaced because this issue

Jan 8, 2018 2:43 PM in response to buseniko

buseniko

Yours is not at all the same problem, but it certainly looks like a screen defect.

You should seek service right away.

onurelb

Level 1

4 points

Jan 10, 2018 9:14 AM in response to Barreira

Did it solve your problem or same problem again with new screen?

a_cushin

Level 1

8 points

Mar 18, 2018 10:02 AM in response to bruce625

My macbook pro have the same problems a few months after the warranty has expired. C'mon apple! We paid so much for this high-end macbook and the screen has issue after just one year!!!

jingwei

Level 1

4 points

Apr 8, 2018 8:00 PM in response to a_cushin

We have to pay to fix it? I have this issue for just one year.

Tinie80

Level 1

4 points

May 4, 2018 3:16 AM in response to bruce625

Hello,

how much did it cost for the screen to repaired, too busy to go to a genus bar and need to know a price range for the cost of replacing the screen

2016 MacBook Pro 13.3 with touch bar screen has lines across the top