"insufficient bandwidth" error

I just tried a video iChat with my father yesterday. The video chats always failed (no matter who was doing the inviting) with an "insufficient bandwidth" error

He's got a Mac PowerBook G4 (not sure of the OS or the iChat version) and a cable modem with good speed (he checked it with the test at http://www.theedge.ca/myspeed/ and got the typical cable modem listed results). He's also got a wireless system running, but I don't have any information about that.

I've got a MacBook Pro with DSL and good speed (I checked it with the test at http://www.theedge.ca/myspeed/ and got the typical DSL listed results). I've got a wireless system in my house, but have always been able to video chat with my mother (on her iBook) and sister (on her PC) with no problems.

Any tips on correcting this problem?

I found a thread ( http://discussions.apple.com/thread.jspa?messageID=2415810&#2415810) that gave this as a fix for that error:

Set Quicktime preferences.
Goto System Preferences / Quicktime / Streaming and change streaming speed to your download speed (don't go higher than 1.5 mbps, get your down load speed from the test at the web site: http://www.theedge.ca/myspeed/).

Then goto iChat's prefences / video / bandwidth limit and change to NONE.

Does that look like the right fix.

MacBook Pro, Mac OS X (10.4.8)

Posted on Dec 24, 2006 3:38 PM

72 replies

Jan 28, 2007 6:29 PM in response to Jan Pieter Melchior

It's not the password for the SMC router, it's the password needed for our ISP.

Jan 28, 2007 6:39 PM in response to James Elliott1

It's not the password for the SMC router, it's the
password needed for our ISP.

Just learnt that all passwords are reset to default after a hard reset.
Also the isp's default password.

JP

Defcom-UK

Level 6

15,494 points

Jan 29, 2007 4:03 AM in response to James Elliott1

Hi

Is yours a WBR or a VWBR

Is this your router http://www.microsoft.com/windowsxp/using/windowsmessenger/expert/SMC7004VWBR.msp x

Whats the firmware version of the router

Tony

Jan 29, 2007 10:08 AM in response to Defcom-UK

Hi Tony,

Is yours a WBR or a VWBR

It's a SMC7004VWBR, at least that's what is printed on the front and bottom of the router.

All the figures on the page you mentioned ( http://www.microsoft.com/windowsxp/using/windowsmessenger/expert/SMC7004VWBR.msp x)
look almost identical to what I see, with just a few differences, namely I don't see DDNS and UPnP on the menu to the left.

Take a look at the a screen capture of what I see ( http://homepage.mac.com/jbelliott/.Pictures/SMC-front.jpg) and compare it to what is shown on the page you mentioned ) http://www.microsoft.com/library/media/1033/windowsxp/images/using/windowsmessen ger/expert/AdvSetup_SMC7004VWBR.jpg) to see the similarities and differences.

I don't see anything like what's shown for the SMC7004WBR on this page: http://portforward.com/english/routers/port_triggering/SMC/7004WBR/iChat.htm

This page shows what I see: http://portforward.com/english/routers/port_triggering/SMC/7004VWBR/iChat.htm , though not what I did, which is shown here: http://homepage.mac.com/jbelliott/.Pictures/ports-new.jpg

However, when you compare the Advanced Setup page I see ( http://homepage.mac.com/jbelliott/.Pictures/SMC-front.jpg) with the one they show ( http://portforward.com/english/routers/port_triggering/SMC/7004VWBR/7004VWBR3.jp g) and the port forwarding page I see ( http://homepage.mac.com/jbelliott/.Pictures/ports-new.jpg) with the one they show ( http://portforward.com/english/routers/port_triggering/SMC/7004VWBR/7004VWBR4.jp g) there are differences. Also note that the menu on the left is not consistent in that figures on this page http://portforward.com/english/routers/port_triggering/SMC/7004VWBR/iChat.htm

As for the firmware, I don't know. I'm at work and will check tonight, though I'm not sure where to look. Any help on that?

Ralph,
In the set up you suggested (which I've done) will multiple computers be able to work off of the Airport end of things at the same time?

Thanks to everyone!

Defcom-UK

Level 6

15,494 points

Jan 29, 2007 10:09 AM in response to James Elliott1

Hi

Go here http://www.smc.com/index.cfm?event=downloads.searchCriteria&localeCode=EN_USA to get the firmware, then goto "STEP 1 - CHOOSE PRODUCT INFORMATION" the choose "Broadband routers" then choose "SMC7004VWBR" then you will need part number http://www.smc.com/index.cfm?event=whereToFindPartNumber&localeCode=EN_USA then goto "STEP 2 - WHAT WOULD YOU LIKE TO DOWNLOAD?" choose firmware.

Tony

Jan 29, 2007 10:09 AM in response to Defcom-UK

Thanks Tony, I'll give it a try tonight.

Defcom-UK

Level 6

15,494 points

Jan 29, 2007 10:12 AM in response to Defcom-UK

What do you get if you click on tools.

Jan 29, 2007 10:12 AM in response to Defcom-UK

What do you get if you click on tools.

I'm not sure, but I don't think I got anything with UPnP. I looked around for some settings like that yesterday.

Jan 29, 2007 10:14 AM in response to James Elliott1

If...

The Modem is in DHCP and UPnP modes...

The Airport is set NOT to Distribute Addresses so it is just an Access point....

Then YES.

Defcom-UK

Level 6

15,494 points

Jan 29, 2007 10:24 AM in response to James Elliott1

This is strange the manual say's http://www.smc.com/files/AQ/MN7004VWBR_MNREV.pdf

"NOTE: for information on PPTP, DDNS and UPnP please visit www.smc-europe.com or contact the SMC technical support team."

When i go to the site it says my IP is banned from looking.

Tony

Jan 29, 2007 10:30 AM in response to Defcom-UK

The manual you pointed out ( http://www.smc.com/files/AQ/MN7004VWBR_MNREV.pdf) looks exactly like what I see when I look at the physical router and the setup software.

I'll look into upgrading the firmware this evening.

So if I upgrade and can change to UPnP, should I:
(1) delete all the port forwarding stuff on the router?
(2) change the settings on the Aiport?

Jan 30, 2007 1:58 AM in response to James Elliott1

James,

Change the SSID on the router, I have reason to believe it might work.
If it doesn't work I am afraid I'm running out on resources.

JP

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"insufficient bandwidth" error