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Level 1

53 points

Com.apple.mobile phone error 1035

Visual voicemail not working. When I try to save a custom greeting I get this error message. My voice mails are not being transferred to my phone, and I am also not getting any notification that I have a voicemail. I have a 16gig iphone 6. I have Verizon cell service, but this issue in not specific to Verizon.

Googled it, tried the suggestions that were online-none worked.

Went to Verizon store, spent several hours there-they were also unable to correct the problem. They told me to wait 3 days and maybe the phone would fix itself. It didn’t!

Called Apple support-after hours on the phone with them-still not fixed! They were to call me back the next day with a more experienced support tech-still waiting. Visual voicemail remains inoperable after 4 days of investigating every possible solution. Needless to say, frustrated that this simple issue can’t be corrected! Any suggestions?

iPhone 6, iOS 10.2.1

Posted on Jan 27, 2017 6:38 AM

Best reply

pulloa

Level 1

9 points

Posted on Feb 5, 2017 10:33 AM

i dont know if you have resolved this issue but usually when this "error 1035" pops up it is because that you need to set up your voicemail. This is meant your voicemail box isnt/hasnt been setup or has been reset.

**go to Phone > Keypad > Press & Hold "1" : from here this will let you know if you have to setup your voicemail based on your carrier.

hope this works for those that are having this issue.

** = this may not work based on your carrier; this works for at&t.

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