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asurveyor Author

Level 1

16 points

TV App

Why in the world would the new TV app require an internet connection for watching movies that I've purchased and downloaded on my IPAD? This is ridiculous! The previous VIDEO app allowed me to play these movies. The ONLY reason I purchased an IPAD with the maximum amount of memory was to load all of my movies on it. I travel a lot and I DO NOT want to pay an additional $8 (each way) to get on the airlines WiFi in order to watch something I've already paid for. You need to fix this or I'll be selling this device.

iPad Air, iOS 10.2.1

Posted on Jan 29, 2017 6:34 PM

Top-ranking reply

mm767cap

Level 1

14 points

Posted on Jan 30, 2017 1:21 PM

I had the same issue, and spent a bunch of time on support with Apple. One of the senior techs came up with this, and it worked for me. Hopefully it helps.

Double click your home button and clear all open apps by swiping up. Then let’s go to settings>iTunes and app store and tap your Apple ID and sign out. Restart your device and then sign back in. Once done make sure wifi is turned on and go to the tv app and make sure your downloaded content appears. Then go to airplane mode and check if content still plays. Then clear app again and relaunch and test whilst still in airplane mode.

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39 replies

Demo

Level 10

166,657 points

Jan 31, 2017 7:02 AM in response to mm767cap

No, you did fine, I probably did a bad job of understanding. Thanks for the update and for the fix! I hope they get this straightened out soon.

DB_!

Level 1

4 points

Jan 31, 2017 9:04 AM in response to Demo

already done

Feb 4, 2017 10:18 AM in response to Demo

already done

Feb 15, 2017 1:21 PM in response to DB_!

Strongly agree - I hope Apple gets this fixed soon. The very idea of calling the app TV instead of video says they are not interested in the many users who have downloaded video.